Part B: Course Detail

Teaching Period: Term2 2024

Course Code: GEDU6200C

Course Title: Originate and develop concepts

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities. 

To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption. 

Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209. 

Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus 

 

Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance. 

School: 520T Future Technologies

Campus: City Campus

Program: C5402 - Diploma of Information Technology

Course Contact: Nisha Kaushal

Course Contact Phone: +61 3 9925 4448

Course Contact Email: nisha.kaushal@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

In this course you will gain the skills and knowledge required to originate and develop concepts for products, programs, processes or services to an operational level.

This course is delivered and assessed with the following courses:

• ICTICT530 - Design user experience solutions
• ICTSAS527 - Manage client problems 

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	BSBCRT512 Originate and develop concepts
Element:	1. Scope issue
Performance Criteria:	1.1 Select issue to be explored in consultation with relevant personnel 1.2 Assess possible solutions to business issue and identify restrictions according to job role and organisational policy 1.3 Research information on possible solutions to identified issue 1.4 Assess factors affecting viability of possible solutions
Element:	2. Generate and present solutions
Performance Criteria:	2.1 Brainstorm ideas for addressing issue 2.2 Evaluate ideas against identified factors affecting viability 2.3 Compare ideas with best practice examples of similar products or programs or processes or services 2.4 Select and present a solution in relevant format to stakeholders
Element:	3. Refine solutions for implementation
Performance Criteria:	3.1 Seek feedback on ideas from stakeholders 3.2 Respond to questions with substantiated answers 3.3 Document feedback according to organisational requirements 3.4 Refine and finalise solution according to task requirements

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements

Details of Learning Activities

This unit describes the skills and knowledge required to design solutions using a user experience (UX) methodology, with the users’ experience at the centre of design. In this unit, a user refers to a customer or client who will interact and use a product, service and/or platform.

The unit applies to those working as business and systems analysts, as well as developers of software, games, websites, applications, products and services. UX design aims to improve, optimize and add value to the users’ experience of a designed solution (product, service or platform).

Each module will consist of online lectures and demonstrations(prototype), on-campus activities. 

Teaching Schedule

 

Semester 2 2024

Week	Topic	Learning Materials and Activities	Assessment Remarks
1 15-21 July	Overview of the course. Introduction to UX Lifecycle Analysis	Introduction to the course What is UX Design  Research the problem and generate possible solutions to identified issues. Access factors affecting possible solutions.
2 22-28 July	Analysis Project 1 Overview	Set data metrics and goals. Define design success.  Research user groups	Project 1 Released
3 29 July - 4 August	Research and Consultation	Communicating with user group Developing questions in preparation to interview user groups.	Learning Activity: Knowledge Quiz 1 Prep
4 5-11 August	Interviewing User Groups and Collating Responses	User Groups will be interviewed and then responses will be collected.	Learning Activity: Knowledge Quiz 1-Due (By this week)
5 12-18 August	Design Overview Personas	Creating a persona for each user group Identify the pros and cons.
6 19-25 August	Wireframes Storyboards	Design Framework and Storyboard
7 26 August - 1 September	Implementation Adobe XD Training	Learning about Adobe XD- part 1	Project Stage 1- Section 4: Implementation (Observational Task through Checklist in Week 7 and 8)
	Mid-semester break	2-8 September
8 9-15 September	Adobe XD Training	Learning about Adobe XD- part 2	Project Stage 1- Section 4: Implementation (Observational Task through Checklist in Week 7 and 8) Learning Activity:Knowledge Quiz 2 Prep
9 16-22 September	Testing and Feedback	Gathering feedback, user experience research method, observations, surveys and recommendation	Class Activity: Knowledge Quiz 2-Due (By this week)
10 23-29 September	Documentation (Compiling a Report)	Creating reports	Project Stage 1- Section 5: Testing and Feedback (Observational Task through Checklist provided in Week 7 and 8) Rectify the issues identified (Update the prototype and then demonstrate it to your teacher)
11 30 September - 6 October	Project 1	Demonstration	Project 1 Due(by the end of this week)
12 7-13 October	Project 2 Overview SLA Post Project Support	Creating SLA UX lifecycle VS SDLC	Project 2 Released
13 14-20 October	Resolution Process	Creating flowchart in resolving SLA issues	Knowledge Quiz 3 Released.  Knowledge Quiz 3 Prep
14 21-27 October	Demonstrate: Project Stage 2- Task 6.1- Implement the required changes		Project Stage 2- Task 6.1- Implement the required changes (Observational Task in Week 14) Learning Activity: Knowledge Quiz 3-Due (By this week)
4-10 November	Implementation resolution and reflection	Check implementation by test, prepare report, finally reflect.  Demonstration	Project 2 Due (By this week) Reflection Quiz released and due on Friday.
16 4-10 November	Project stage 2 assessment feedback.	Feedback
17 11-17 November	Course & assessment feedback. Re-assessment if required	Feedback
18 18-24 November	Course & assessment feedback. Re-assessment if required	Feedback

Student support

Your first point of contact for any support needs with your assessments should be your teacher and assessor. If you require further support, you should consider contacting the following support services at RMIT. 

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Assessment adjustments

Students requiring support or adjustments for their formal assessments task or exams should contact Equitable Learning Services (ELS), for more information on the types of adjustments provided, access RMIT adjustments to assessment.

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Special consideration

If unexpected circumstances affect your ability to complete an assessment you can apply for special consideration.  For more information access RMIT special consideration.

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Appeals

As an RMIT student you are entitled to seek a review of decisions that impact on your studies. For more information access RMIT appeals.

Learning Resources

Prescribed Texts

References

Other Resources

There is no specified Text Book required for this course. You will need laptop with charger for each class .

  

You may also refer to various media, websites, textbooks and e-books as indicated in Canvas

  

Overview of Assessment

Assessment for this course is ongoing throughout the semester. Your knowledge and understanding of course content is assessed through participation in class exercises, oral presentations and through the application of learned skills and insights to your written tasks. Full assessment briefs will be provided and can be found on CANVAS

Assessment Tasks

Project 1 Analysis, Design, and Implement 

For this assessment task you will need to analyse the problem, research a potential solution, design the solution, implement the solution, and test & seek feedback on the solution.  

Project 2 Evaluation, Maintenance & Documentation

For this assessment task you need to plan, implement ICT support and resolution services for at least 2 different client
problems

Assessment Matrix

Element	Performance criteria
		Assessment       Task 1: Knowledge Quizzes	Assessment Task 2: Project 1	Assessment Task 3: Project 2
1. Explore and validate problem	1.1 Define current problem according to business needs		Section1: Task 1
1.2 Research problem and alternatives in market		Section1: Task 2 + 3
1.3 Set data metrics and goals, and define design success according to business needs		Section1: Task 5 + 6
1.4 Research user groups and confirm groups suitable for consultation		Section1: Task 7 Section 2: Task 1
2. Research and develop user groups’ experiences	2.1 Research problem, required user group information and solutions in market		Section1: Task 3 + 7
2.2 Document research and synthesise findings		Section 6
2.3 Interview user groups and document user experience findings and feedback according to user and market segmentation		Section 2: Task 2
2.4 Create user group personas and map to user experience problems and improvement opportunities		Section 3: Task 1
2.5 Develop wireframes to communicate user experience according to current problem		Section 3: Task 5
3. Create solution options and validate solution	3.1 Workshop and determine solutions according to user experience, problems and improvement opportunities identified		Section 3: Task 2
3.2 Confirm best solution with required personnel and client according to UX principals and user needs		Section 3: Task 3
3.3 Develop solution prototype according to confirmed solution		Section 4
3.4 Test solution according to required methodology		Section 5: Task 1
3.5 Collect feedback from user groups and adjust solution according to UX principles and user needs		Section 5: Task 1 + 2
3.6 Finalise solution and document work according to organisational requirements		Section 5: Task 3 Section 6
4. Finalise and present UX solution	4.1 Finalise and confirm UX solution		Section 5: Task 4
4.2 Document and collate findings and solution documentation according to organisational requirements		Section 6
4.3 Present solutions to required personnel		Section 6
4.4 Integrate UX design into solution according to business need		Section 5: Task 4

Other Information

Late submission: 

If you require an Extension of Submittable Work (assignments, reports or project work etc.) for 7 calendar days or less (from the original due date) and have valid reasons, you must complete and lodge an Application for Extension of Submittable Work (7 Calendar Days or less) form and lodge it with the Senior Educator/ Program Manager. 
The application must be lodged no later than one working day before the official due date. You will be notified within no more than 2 working days of the date of lodgment as to whether the extension has been granted. 
If you seek an Extension of Submittable Work for more than 7 calendar days (from the original due date) must lodge an Application for Special Consideration form under the provisions of the Special Consideration Policy, preferably prior to, but no later than 2 working days after the official due date. 

Submittable Work (assignments, reports or project work etc.) submitted late without approval of an extension will not be accepted or marked. 


Special consideration: 

Please Refer http://www.rmit.edu.au/students/specialconsideration to find more information about special consideration 

Plagiarism: 

Plagiarism is a form of cheating and it is very serious academic offence that may lead to expulsion from the University. 

Please Refer: www.rmit.edu.au/academicintegrity to find more information about plagiarism. 

Other Information: 

All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails.

Course Overview: Access Course Overview