Course Title: Develop and use emotional intelligence

Part B: Course Detail

Teaching Period: VE 2025

Class Number: 3847

Class Section: ACO1

For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.

Course Code: EMPL5993C

Course Title: Develop and use emotional intelligence

Important Information:

See Canvas

School: 525T Business & Enterprise

Campus: City Campus

Program: C5407 - Diploma of Leadership and Management

Course Contact: Jeremy Glover

Course Contact Phone: +61 3 9925 1485

Course Contact Email: jeremy.glover@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.

The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. These individuals may be responsible for leading a team or work area.

No licensing, legislative or certification requirements apply to this unit at the time of publication


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBPEF502 Develop and use emotional intelligence

Element:

1. Prepare to develop emotional intelligence

Performance Criteria:

  • 1.1 Develop evaluation criteria for assessing emotional strengths and weaknesses
  • 1.2 Assess emotional strengths and weaknesses against evaluation criteria
  • 1.3 Identify and analyse potential emotional stressors in the workplace
  • 1.4 Identify methods for responding to emotional stressors
  • 1.5 Seek feedback from others to identify and confirm methods for responding to emotional stressors in the workplace

Element:

2. Develop emotional intelligence

Performance Criteria:

  • 2.1 Analyse and document emotional responses of co-workers
  • 2.2 Develop a plan for identifying and responding to a range of emotional expressions
  • 2.3 Apply techniques that indicate flexibility and adaptability in dealing with others in the workplace
  • 2.4 Apply techniques that show consideration for the emotions of others when making decisions
  • 2.5 Consult with relevant stakeholders and identify improvement areas for own emotional intelligence

Element:

3. Promote development of emotional intelligence in others

Performance Criteria:

  • 3.1 Identify workplace opportunities for others to express their thoughts and feelings
  • 3.2 Develop tasks for assisting others to understand effect of personal behaviour and emotions on others in the workplace
  • 3.3 Implement identified opportunities and tasks in the workplace according to organisational policy and procedures

Learning Outcomes


This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.


Details of Learning Activities

Professional Effectiveness Cluster
(BSBCRT511 – Develop critical thinking in others, BSBPEF502 – Develop and use emotional intelligence)
Students will participate in workshops, case studies, and collaborative discussions designed to strengthen their ability to think critically, challenge assumptions, and apply emotional intelligence in leadership contexts. Activities focus on analysing workplace challenges, developing innovative responses, and practising strategies that foster effective relationships and decision-making.


Teaching Schedule

Class Timetable and Details

Your weekly class will have a different focus each week. You will connect with your teacher, yarn with your classmates and learn about leadership. Some weeks will also have guest talks from important leaders.

Location Key: Building.Level.Room Number

Example:

  • 010.06.089 refers to Building 10, Level 6, Room 89.

Important Notes:

  • Please arrive on time for all sessions.
  • Note the specific end times for the sessions on October 15th and October 22nd.
  • Refer to the RMIT campus maps for the exact location of each building.
  • Any changes to this timetable will be communicated via official course channels.

This timetable provides a clear overview of the schedule for the C5407ACO – Diploma of Leadership and Management. Students are encouraged to save this document for easy reference throughout the course.

Date

Location

Agenda

Week 1

Wednesday, 24th September

9am – 12pm

Lunch

1pm – 4pm

010.06.089

(Garden building)

Topics

  • Emotional intelligence
  • Emotion focused theory
  • Self-awareness

Week 2

Wednesday, 1st October

9am – 12pm

Lunch

1pm – 4pm

010.06.089

(Garden building)

Topics

  • Reflection on previous learnings
  • Stressors and triggers
  • Feedback

AT1 activity 2 discussion

Guest lecture (Uncle Tony McCartney)

Week 3

Wednesday, 8th October

9am – 12pm

Lunch

1pm – 4pm

016.07.002

(Seminar room)

Topics

  • Reflection on previous learnings
  • Building emotional intelligence in the workplace
  • Giving and receiving emotionally intelligent feedback
  • Flexibility and adaptability in leadership
  • Cultural intelligence
  • Building an EI culture

Week 4

Wednesday, 15th October

9am – 12pm

Lunch

1pm – 4pm

Morning:

010.06.089

(Garden building)


Afternoon:

080.05.001

(Business Innovation and Design Studio)

Topics

  • Reflection on previous learnings
  • Emotion coaching and “I” statements
  • Building an emotionally intelligent culture
  • Policies and procedures – supporting a positive and safe workplace

Week 5

Wednesday, 22nd October

9am – 12pm

Lunch

1pm – 4pm

Morning:

010.06.089

(Garden building)

Afternoon:

080.05.001

(Business Innovation and Design Studio)

Topics

  • Reflection on previous learnings
  • Critical thinking in leadership
  • Creative thinking in leadership
  • Critical thinking through questioning
  • Strategies for identifying gaps

Week 6

Wednesday, 29th October

9am – 12pm

Lunch

1pm – 4pm

008.04.013

(Megaflex 3)

Topics

  • Reflection on previous learnings
  • Organisational systems, policies and procedures
  • Fostering and sustaining critical and creative thinking in organisations
  • Building critical thinking in the workplace

Week 7

Wednesday, 5th November

9am – 12pm

Lunch

1pm – 4pm

010.06.089

(Garden building)

Topics

  • Reflection on previous learnings
  • Performance reviews
  • Conducting performance reviews

Guest lecture (TBC)

Week 8

Wednesday, 12th November

9am – 12pm

Lunch

1pm – 4pm

080.05.001

(Business Innovation and Design Studio)

Topics

Assessment AT3 workshop


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

Evidence the ability to:

  • demonstrate emotional intelligence in relation to at least two different work tasks
  • promote development of emotion intelligence in others on at least one occasion.

In the course of the above, the candidate must:

  • develop assessment criteria to assess personal emotional strengths and weaknesses
  • conduct an analysis to identify personal emotional triggers, incorporating feedback from others
  • analyse and document interactions with co-workers
  • develop and implement plans for responding to emotional expressions
  • apply techniques that promote flexibility in interactions with others and show consideration for the emotions of others.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

  • application of emotional intelligence attributes, including:
  • self-awareness
  • self-management
  • social awareness
  • relationship management
  • emotional intelligence principles and strategies
  • strategies for communicating with a diverse workforce that has varying expressions of emotion
  • methods to develop emotional intelligence in others
  • emotional intelligence in the context of building workplace relationships.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to challenges and situations to demonstrate the application of performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Feedback
Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.


Assessment Tasks

Assessment Tasks – Professional Effectiveness Cluster

(BSBCRT511 Develop critical thinking in others, BSBPEF502 Develop and use emotional intelligence)

Assessment Overview

  • AT1 – Case Study & Written Response
    Analyse workplace scenarios involving emotional intelligence. Includes reflection on self-awareness, triggers, and feedback.

  • AT2 – Critical Thinking Application
    Written tasks applying critical/creative thinking strategies in leadership, including gap analysis and questioning frameworks.

  • AT3 – Facilitation Project
    Plan, deliver, and debrief a short facilitated session with peers, demonstrating both EI and critical thinking skills.


Assessment Matrix

Assessment Matrix (Professional Effectiveness)

WeekTopic FocusAssessment Activity
Week 1 (24/09) Emotional intelligence, self-awareness AT1 introduced (29/09 tutorial)
Week 2 (01/10) Stressors, triggers, feedback AT1 Q&A, case studies
Week 3 (08/10) EI in workplace, feedback culture AT1 Q&A continues
Week 4 (15/10) Emotion coaching, policies AT2 introduced (20/10 tutorial)
Week 5 (22/10) Critical & creative thinking AT2 Due
Week 6 (29/10) Systems, sustaining critical thinking AT2 Q&A
Week 7 (05/11) Performance reviews AT3 introduced (10/11 tutorial)
Week 8 (12/11) AT3 Facilitation workshop (Part A plan, Part B delivery, Part C group debrief) AT1 Due
Week 9+ (17/11) Resubmission / results Final Q&A and certificate info

Course Overview: Access Course Overview