Course Title: Work with diverse people

Part B: Course Detail

Teaching Period: Term1 2025

Course Code: EMPL7092C

Course Title: Work with diverse people

School: 535T Social Care and Health

Campus: City Campus

Program: C5426 - Diploma of Remedial Massage

Course Contact: Toby Glennon

Course Contact Phone: +61 3 9925 0320

Course Contact Email: toby.glennon@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Teacher: Nicola Guy

Email: nicola.guy@rmit.edu.au

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisites required for this unit

Course Description

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

 

This unit applies to all workers.

 

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIV001 Work with diverse people

Element:

1. Reflect on own perspectives

Performance Criteria:

1.1 Identify and reflect on own social and cultural perspectives and biases

1.2 Work with awareness of own limitations in self and social awareness

1.3 Use reflection to support own ability to work inclusively and with understanding of others

1.4 Identify and act on ways to improve own self and social awareness

Element:

2. Appreciate diversity and inclusiveness, and their benefits

Performance Criteria:

2.1 Value and respect diversity and inclusiveness across all areas of work

2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness

2.3 Use work practices that make environments safe for all

Element:

3. Communicate with people from diverse backgrounds and situations

Performance Criteria:

3.1 Show respect for diversity in communication with all people

3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence

3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible

3.4 Seek assistance from interpreters or other persons according to communication needs

Element:

4. Promote understanding across diverse groups

Performance Criteria:

4.1 Identify issues that may cause communication misunderstandings or other difficulties

4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity

4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations

4.4 Address any difficulties with appropriate people and seek assistance when required

Learning Outcomes


Please refer to the Elements of Competency above


Details of Learning Activities

In this course you will learn and apply knowledge and skills in a mixture of ways: 

  • class presentations
  • class exercises to review discussions/lectures
  • group activities/projects
  • analysis/critique of relevant reading material


Teaching Schedule

Note: While all course content in this schedule will be covered, the weekly order may change depending on class needs and availability of speakers and resources.

WEEK TOPICS ASSESSMENTS
8

Teacher presentation:

  • Unit Introduction & expectations
  • Unit Assessments & expectations
  • Teacher presentation and class discussion and activities:
  • Module 1. Diversity in Australia
  • Module 2. Your perspectives
  • Modules 8 & 9 will apply for every week.

 
9

Pre-read the modules ready for class discussion and activities

  • Module 3. The benefits of diversity
  • Module 4. Communicating effectively
  • Module 5. Listening effectively
  • Modules 8 & 9 will apply for every week
  • AT2 - Complete Assessment Video 1

 
10

Pre-read the modules ready for class discussion

  • Module 6. Collaborating with others
  • Module 7. Promoting diversity
  • Module 10. Continuous improvement
  • Modules 8 & 9 will apply for every week
  • AT2 - Complete Assessment Video 2

 
  MID SEMESTER BREAK  
11
  • Conducted in-class: AT1 - Knowledge Quiz (90min) 
  • AT2 - Complete Assessment Video 3

Due Assessment Task One: Online Knowledge Quiz

Due Assessment Task Two: 3xRole Play videos & 3x self-reflection (Due 4th May 2025)


Learning Resources

Prescribed Texts


References


Other Resources

Resources required for class learning and activities are: 

  • Laptop or tablet and charger or Pen and paper
  • Ability to connect to the RMIT Wi Fi and internet
  • Ability to connect to RMIT Canvas Learning Management System (LMS)
  • Relevant software

Resources that you are required to provide to complete assessments are:

  • Laptop or tablet and charger
  • Ability to connect to the RMIT Wi Fi and internet
  • Ability to connect to RMIT Canvas Learning Management System (LMS)
  • Relevant software
  • smartphone or camera which has a webcam, good microphone and audio ability and storage space for videos
  • RMIT Student Clinic Uniform: RMIT black logo polo shirt, black work pants (no active wear, trackpants, skirts or jeans), black work shoes (not runners), black socks.

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:

 


Overview of Assessment

Assessments may include any of the below :

  • Case studies
  • Quizzes
  • Knowledge assessment
  • Portfolio assessment
  • Role play
  • Clinical logbook 


Assessment Tasks

Students enrolled in Vocational Education and Training qualifications are assessed for Competency. To be assessed as Competent means you have consistently demonstrated the required knowledge and skills at a standard expected in the workplace. To be assessed as Competent in this course, you will need to complete each assessment task to a satisfactory standard. You will receive feedback from the teacher at the conclusion of each assessment task. Every task must be completed satisfactorily for competence to be achieved. Unless otherwise advised you must submit all work via the RMIT issued assessment tool which is located in Canvas for you to populate.

Resubmissions are at the discretion of the teacher and/or coordinator. Please see below statement under Resubmission You should refer to the assessment brief which is available through Canvas for full assessment criteria and due dates

  • Assessment Task 1: Online Knowledge Quiz Questions.
    • Due Date: 29th April 2025. 
    • Conducted during timetabled class time.
    • Written feedback will be given on Canvas Assessment comments, ten (10) working days from the assessment due date. 
  • Assessment Task 2:Three Role Play Client interaction and three self-reflections.
    • Due date: 4th May 2025.
    • Filmed Role Play scenarios - conducted during timetabled class time (if possible) and in own time. 
    • Written self-reflections will be completed in own time.
    • Therapist Role Play - student must wear RMIT Student Clinic Uniform.
    • Written feedback will be provided on Canvas Assessment comments, ten (10) working days from the assessment due date.

Assessment is ongoing throughout the course and will include two assessments. Full assessment briefs will be provided and can be found on Canvas. Assessment for this course is ongoing throughout the semester. Your knowledge and understanding of course content is assessed through participation in class exercises, oral/written presentations and through the application of learned skills and insights. Full assessment briefs will be provided and can be found on CANVAS.

Results that apply to courses that are delivered and assessed in accordance with competency-based assessment are:

  • CA: Competency Achieved
  • NYC: Not Yet Competent
  • DNS: Did not Submit for Assessment Resubmissions

You will be given two (2) attempts for each assessment to demonstrate the required skills. If a student does not submit an assessment on the first date provided however submits on the resubmission date this submission will be the only attempt allowed. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the Program Coordinator and Program Manager after a conversation is had by the teacher, Program Coordinator and Program Manager. A 3rd attempt consideration will take into account class attendance( 80-100% requirement), interaction within class and communication with the class teacher.

 


Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These mapping documents are available through Program Administration if required.

Other Information

Attendance:

Your learning experience will involve class-based teaching, discussion, demonstration and practical exercises.

It is strongly advised and expected that you attend all timetabled sessions. This will allow you to engage in the required learning activities, ensuring you the maximum opportunity to complete this course successfully.

If you attend late to a lab/clinic/practical teaching session you must wait to be allowed entrance to the lab/clinic as this can pose a WHS issue, especially if specialised equipment is being used and demonstrated. Teachers are permitted to not allow you to use equipment if formal training has been missed, if this happens you must request a meeting with the teacher and program coordinator to discuss moving forward.

If you miss an assessment or assessable practical class you need to apply for special consideration. The special consideration department will ask you to provide a medical certificate or give other evidence to support your request. Once Special consideration has been applied for the students will wait for the results and then contact their teacher on the outcome of the result

Information about your studies:

You can access My Studies through the RMIT website for information about timetables, important dates, assessment dates, results and progress, Canvas etc. https://www.rmit.edu.au/students

Extensions of time for submission of assessable work:

If you are prevented from submitting an assessment on time by circumstances outside your control you may apply for an extension of up to seven (7) calendar days in writing (email) to your teacher and Program Coordinator one working day BEFORE the due date. Please provide evidence and /or valid reasonings why you were unable to complete the submission on time within this email. Extensions cannot be guaranteed if evidence or valid reasons are not given. Eligibility criteria for application and the form is available from the link: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/extensions-of-time-for-submission-of-assessable-work

Where an extension of greater than seven days is needed, you must apply for special consideration.

Special consideration:

If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.), you may submit an application for special consideration within 5 working days of the due date. If special consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration or speak to your Program Coordinator.

Academic Integrity and Plagiarism:

RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy. https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/academic-integrity

Credit Transfer and Recognition of Prior Learning:

Credit transfer is the recognition of previously completed formal learning (an officially accredited qualification). Recognition of Prior Learning (RPL) is an assessment process that allows you to demonstrate competence using the skills you have gained through experience in the workplace, voluntary work, informal or formal training or other life experiences. Please speak to your teacher if you wish to discuss applying for Credit Transfer or RPL for the unit(s) of competency addressed in this course. https://www.rmit.edu.au/students/student-essentials/enrolment/apply-for-credit

 

Course Overview: Access Course Overview