Course Title: Develop and maintain operational procedures for transport and logistics enterprises
Part B: Course Detail
Teaching Period: Term2 2025
Course Code: OMGT5040C
Course Title: Develop and maintain operational procedures for transport and logistics enterprises
School: 525T Business & Enterprise
Campus: City Campus
Program: C5441 - Diploma of Logistics
Course Contact: Jeremy Glover
Course Contact Phone: +61 3 99251485
Course Contact Email: jeremy.glover@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 30
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit involves the skills and knowledge required to develop and maintain operational procedures for transport and logistics enterprises in accordance with relevant regulations, standards and codes of practice, including the Australian Dangerous Goods (ADG) Code and workplace procedures.
It includes planning and developing operational procedures, and monitoring and evaluating the implementation of these operational procedure/s.
Work is under general guidance on progress and outcomes. It requires discretion and judgement for self and others in planning and using resources, services and processes to achieve required outcomes.
The unit generally applies to those with responsibility for resource coordination and allocation, and who lead individuals and teams.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
TLIL5020 Develop and maintain operational procedures for transport and logistics enterprises |
Element: |
1 Plan and develop operational procedures |
Performance Criteria: |
1.1 Processes requiring development/modification of operational procedures are identified and confirmed with relevant personnel and business units 1.2 Scope, focus and extent of the operational procedure/s are discussed and validated with affected personnel 1.3 Current procedures are evaluated to ensure development is not unnecessarily duplicating previous work 1.4 Factors likely to impact on the development process are identified and techniques are adopted for their incorporation into the procedure/s 1.5 Proposed operational procedures are researched using a range of sources and provision is made to include user input 1.6 Operational procedures are developed, documented and verified with relevant internal/external personnel and/or organisations, in accordance with workplace procedures 1.7 New operational procedures are trialled with a target group as required 1.8 Performance indicators are developed to measure the effectiveness of the operational procedure/s |
Element: |
2 Monitor the implementation of the operational procedure/s |
Performance Criteria: |
2.1 Introduction of the operational procedure/s for selected units/job functions is planned with affected personnel to ensure understanding and the need for compliance 2.2 Effective induction and supervision is provided to support personnel in implementing the new procedure/s 2.3 Personnel performance is monitored to ensure adherence to the operational procedure/s and to assess the requirement to modify the process 2.4 Solicited feedback is actively sought from personnel implementing the operational procedure/s |
Element: |
3 Evaluate the implementation of operational procedures |
Performance Criteria: |
3.1 Effectiveness of the operational procedure/s is assessed against developed performance indicators 3.2 Operational procedure/s are modified/deleted as required, in accordance with evaluation mechanism and enterprise requirements 3.3 Relevant personnel are kept informed of the evaluation process and advised of subsequent changes to operational procedure/s 3.4 Records, reports and recommendations for improvement are managed within the workplace information systems and processes |
Learning Outcomes
Performance evidence
Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:
- applying precautions and required action to minimise, control or eliminate hazards that may exist during work activities
- applying relevant legislation and workplace procedures
- communicating effectively with others when developing and maintaining operational procedures for transport and logistics enterprises
- completing documentation related to developing and maintaining operational procedures for transport and logistics enterprises
- implementing contingency plans
- modifying activities to cater for variations in workplace contexts and environment
- monitoring work activities in terms of planned schedule
- operating electronic communication equipment to required protocol
- planning and organising activities
- prioritising work and coordinating self and others in relation to transport and logistics operations
- providing leadership and working collaboratively with others when developing and maintaining operational procedures for transport and logistics enterprises
- reading and interpreting transport and logistics schedules, inventories, regulatory requirements, customer instructions, workplace procedures and manuals relevant to developing and maintaining operational procedures for transport and logistics enterprises
- selecting and applying appropriate application of technology, information systems and procedures
- working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.
Knowledge evidence
Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:
- application of current competencies within functional activity
- application of relevant Australian standards and associated certification requirements
- business policies, procedures and plans including procedures for outsourcing components of operations and engaging additional resources
- focus of operation of transport and logistics systems, resources, management and workplace operating systems
- licence and permit requirements relevant to transport and logistics operations
- problems that may occur when developing and maintaining operational procedures for transport and logistics enterprises and action that can be taken to resolve or report these problems
- regulations, codes of practice and legislative requirements including local and international regulations relevant to transport and logistics operations and the Australian Dangerous Goods (ADG) Code where applicable
- resource availability including the competencies of individuals in the team/group
- risks and hazards related to developing and maintaining operational procedures and ways of controlling the risks involved
- transport and equipment applications, capacities, configurations, safety hazards and control mechanisms
- workplace policies and procedures, including those covering issue resolution and grievance
- workplace procedures for developing and maintaining operational procedures for transport and logistics enterprises.
Details of Learning Activities
This unit will be co-delivered with TLIL5020 - Develop and maintain operational procedures for transport and logistics enterprises - as a cluster is entitled "Transport Management Systems & Procedures".
The delivery of this cluster will be face to face on-campus.
The activities will include some elements of lecture style, some research-based and self directed learning. There will be a large part of the activities incorporating role play and scenario based problem solving exercises.
The emphasis will be mainly on interactive learning using online resources written explicitly for this course which is focused on both Transport Management Systems and the Procedures used in everyday operations.
Teaching Schedule
| Week No. | Topic details | Assessment | |
| WEEK 1 | Introduction to Subject | ||
| & Assessments Overview | |||
| Introduction | |||
| WEEK 2 | The value of Transport in society | ||
| Transport tole in logistics | |||
| Transport Purpose and Modes | Modes - Road, Rail, Air, Sea ec. | ||
| WEEK 3 | Transport Systems by Mode | ||
| Integration of Transport Systems | |||
| Transport Systems & Info Systems | Transport Management Systems(TMS) | ||
| WEEK 4 | What TMS do for logistics operations | ||
| The variety of TMS | |||
| Transport Software & applications | TMS applied and the future | ||
| WEEK 5 | How TMS assist with Safety | ||
| How TMS assist with fatigue mgmt | |||
| Transport Safety and related systems | TMS applied and the future | ||
| WEEK 6 | Use of GPS with Routing n Scheduling in real-time | ||
| Delivery Booking & Yard Management Systems | |||
| Transport Efficiency & Operational Effectiveness | Fleet Maintenance & Vehicle Engine Mgmt Systems | ||
| WEEK 7 | Heavy Vehicle National Law | Assessment Task 1 Knowledge Assessment and Case Study |
|
| Dangerous Goods Code | |||
| Transport Legislation | Rail Safety National Law | ||
| WEEK 8 | What is a Safe Operating Procedure | ||
| Why, were and how SOPs n processes | |||
| Introduction to Procedures | Application of procedure writing to Systems Requirements Analysis | ||
| WEEK 9 | Freight Management Systems -purpose | ||
| Why do a Systems Requirement Analysis | |||
| Assessing Need for software - appropriateness of applications | Undertaking workplace research to assess benefits and formulate business case | ||
| WEEK 10 | Data and Information gathering | Assessment Task 2 - Role Play - in class Undertake a Systems Requirements Analysis |
|
| Securing and categorising findings | |||
| Researching need using Systems Requirements Analysis (SRA) | |||
| WEEK 11 | Summarising findings | ||
| Interpreting to validate system appropriateness | |||
| Intepreting and applying findings of SRA | Reflect, review and validate | ||
| WEEK 12 | Writing recommendations in business | ||
| Business case construction | |||
| Writing Recommendations / making a business case | Justifying project expenditure - cost benefit analysis / pay back periods etc | ||
| WEEK 13 | Value Stream Mapping | ||
| Critical Success Factors & KPIs | |||
| Procedure writing incorporating processes fulfiling policies | Performance Dashboards | ||
| WEEK 14 | Ptoject Management | ||
| Change Mgmt | |||
| Managing Projects - Communicating Change | Communicating Change successfully | ||
| WEEK 15 | Risk management applied to projects | Assessment Task 3 - Post ImplementationReport on outcomes of SRA, Implementation and Review of Freight Management System |
|
| Continuous Improvement process | |||
| Project Risk Management & CI | Project engaging for feedback & reporting | ||
| WEEK 16 | Recap and review of all key aspects learnt | ||
| Subject Overview & Careers | |||
| WEEK 17 | Resubmissions if necessary | ||
| Resubmits and alternate assessments |
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Assessment conditions
As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment.
As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment.
Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.
Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.
Resources for assessment include:
- a range of relevant exercises, case studies and/or other simulations
- relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry
- applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Feedback
Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.
You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.
Assessment Tasks
Assessment Task 1 - Knowledge Assessment and Case Study
A short-answer assessment task is one (1) of three (3) assessment tasks you need to complete satisfactorily, in order to be deemed competent for this unit.
This assessment task allows you to demonstrate your knowledge Transport Systems and related legislation and operating procedures in the context of logistic enterprises.
Assessment Task 2 - Undertake a Systems Requirements Analysis
This practical assessment task is the second of three assessment tasks you need to complete satisfactorily, in order to be deemed competent for this cluster.
This practical assessment will allow you to demonstrate your ability to prepare information, participate and respond to a Systems Requirement Analysis.
By putting yourself in the role of a SolveIT employee who is gathering information from 3PL Clients and their relevant departmental managers.
By your participation you will be provided the opportunity to demonstrate how you would perform and use your knowledge by carrying out this.
After you have all of the data and information, you will have the main components to undertake Assessment 3, where you will be provided the opportunity to make your unique and insightful recommendations.
Assessment Task 3 - Report on outcomes of SRA, Implementation and Review of Freight Management System
This portfolio assessment task is the third of three assessment tasks you need to complete satisfactorily, in order to be deemed competent for this cluster.
This portfolio assessment will allow you to demonstrate your ability to analyse the information and data you gathered in AT2 where you undertook a Systems Requirements Analysis. In this assessment you will bring together all of the components and knowledge gained thus far to build a portfolio of findings to reflect the processes of :-
- Recommending a system
- Trial of System
- Pre-Implementation
- Implementation
- Post Implementation
By putting yourself in the role of a SolveIT employee who is gathering information from 3PL Clients and their relevant departmental managers, who has now navigated through to the successful implementation of that system. You are asked to reflect back on the whole project and processes involved and document every aspect and its good parts and bad.
By your participation you will be provided the opportunity to demonstrate how you have performed and applied your knowledge.
After you have all of the data and information, you will have the main components to undertake Assessment 3, where you will be provided the opportunity to make your unique and insightful recommendations.
Assessment Matrix
The competency assessment map that maps all the assessment tasks is available on CANVAS
Other Information
This course is co-delivered and co-assessed with:
OMGT5040C Develop and maintain operational procedures for transport and logistics enterprises
OMGT50420 Maintain, monitor and improve transport operations systems
Course Overview: Access Course Overview