Course Title: Manage outsourced supply chain operations
Part B: Course Detail
Teaching Period: Term2 2025
Course Code: OMGT5058C
Course Title: Manage outsourced supply chain operations
School: 525T Business & Enterprise
Campus: City Campus
Program: C5441 - Diploma of Logistics
Course Contact: Jeremy Glover
Course Contact Phone: +61 3 99251485
Course Contact Email: jeremy.glover@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Wayne Beasy
Email: wayne.beasy@rmit.edu.au
Nominal Hours: 60
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit of competency describes the skills and knowledge required to manage outsourced supply chain operations. It includes planning and confirming contracted services, determining the capacity of contracted services, managing contracted services and reporting on contracted services.
Outsourced supply chain operations, Third/Fourth Party Logistics (3PL/4PL) contracted services, typically use a variety of resources, capabilities and technology to manage parts or complete supply chain operations. Contracted services can include transportation, warehousing, inventory management, container receipt and de-stuffing, order management and processing, cross docking, sourcing, procure to pay, customs brokerage and freight forwarding.
The unit is applicable to those with team leadership responsibilities within a supply chain.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
TLIX0016X Manage outsourced supply chain operations |
||||||||||
Element: |
1 Plan and confirm contracted services |
||||||||||
Performance Criteria: |
|
||||||||||
Element: |
2 Determinecapacity ofcontracted services |
||||||||||
Performance Criteria: |
|
||||||||||
Element: |
3 Manage contracted services |
||||||||||
Performance Criteria: |
|
||||||||||
Element: |
4 Review and report on contracted services |
||||||||||
Performance Criteria: |
|
Learning Outcomes
Performance evidence
Evidence required to demonstrate competence in this unit must be relevant to and satisfy all requirements of the elements and performance criteria on at least one occasion and includes:
- accessing critical real time data of supply chain contracted services
- confirming contracted services prequalification list and procurement processes to ensure value for money
- confirming management plan for contracted services including Key Performance Indicators (KPIs)
- determining compliance and actioning non-compliance remediation
- identifying legislation, regulations, codes of practice and industry standards
- identifying outsourced supply chain operations conducted through Third/Fourth Party Logistics (3PL/4PL) contracted services
- managing dispute resolution and termination processes for contracted services
- monitoring contracted services operations and practices
- monitoring contracted services using an approved management system
- monitoring contracts and contractual obligations
- preparing reports on outsourced supply chain operations and compliance of contracted services
- recommending potential contract services
- reviewing contracted services performance
- reviewing contracted services pricing models
- undertaking continuous improvement actions including making recommendations on potential contracted services
- validating supply chain contracted services integrity of practice
- verifying contracted services credentials, capacity and technology systems.
Knowledge evidence
Evidence required to demonstrate competence in this unit must be relevant to and satisfy all requirements of the elements and performance criteria and includes knowledge of:
- circular economy principles in relation to addressing sustainability practices in outsourced supply chain operations
- continuous improvement principles
- contracted services compliance system and non-compliance remediation
- contracted services management plans including Key Performance Indicators (KPIs)
- contracts and contractual obligations
- critical real time data systems
- dispute resolution and termination processes
- integrity principles
- legislation, regulations, codes of practice and industry standards relevant to contracted services
- management systems used for tracking performance of contracted services
- prequalification lists and procurement processes for contracted services
- price modelling for contracted services
- review and report requirements
- supply chain stakeholders
- types of Third/Fourth Party Logistics (3PL/4PL) contracted services used in supply chains
Details of Learning Activities
This unit will be co-delivered and co-assessed with BSBPRC504 - Manage a supply chain - as a cluster is entitled "Manage outsourced operations and the supply chain".
The delivery of this cluster will be face to face on-campus.
The activities will include some elements of lecture style, some research-based and self directed learning. There will be a large part of the activities incorporating simulated business meetings, in class.
The emphasis will be mainly on interactive learning.
Teaching Schedule
Teaching / Class Schedule
Course Cluster: Manage Outsourced Operations and the Supply Chain
Semester 2 - 2025
Week / Topic |
Topic details |
Learning Material and Activities |
Assessment |
|
WEEK 1 |
Course Introduction Introduction to Supply Chains & Outsourcing |
Introduction review as covered in the semester 1 induction. Course requirements and support documents / resources.
What is Outsourcing Operations in a Supply Chain - class discussion (Back to basics) |
|
|
WEEK 2 |
Organisational Objectives & Strategic Alignment |
This week we will explore: Supply Chain Strategies - Developing and/or reviewing a current supply chain management strategy against the organisation’s objectives to assist in achieving them. |
|
WEEK 3 |
Planning Contracted Services |
This week we will explore: Plan and structure outsourced services effectively |
|
WEEK 4 |
Compliance & Governance |
This week we will explore: Understand legal, industry and role responsibilities in a Supply Chain |
|
|
WEEK 5 |
Designing Supply Chain Strategy |
This week we will explore: Develop actionable strategies and secure buy-in |
|
|
WEEK 6 |
Assessing Contractor Capability |
This week we will explore: Determine service provider capability |
|
|
WEEK 7 |
Risk & Disruption Mitigation |
This week we will explore: Manage supply chain risks and data systems |
|
Mid Semester Break – 1st of Sept – 7th of Sept (inclusive) | |||
|
WEEK 8 |
Contractor Recommendations |
This week we will explore: Make procurement decisions and assign roles |
|
|
WEEK 9 |
Monitoring Contractor Performance |
This week we will explore: Manage outsourced service performance |
|
|
WEEK 10 |
Disputes and Contract Termination |
This week we will explore: Resolve conflict and end contracts correctly |
|
|
WEEK 11 |
Managing Relationships & Collaboration |
This week we will explore: Strengthen supplier partnerships |
|
|
WEEK 12 |
Evaluation & Innovation |
This week we will explore: Drive continuous improvement and innovation |
Assessment 1 Due |
|
WEEK 13 |
Reporting & Strategic Adjustment |
This week we will explore: Adjust strategy based on performance |
|
|
WEEK 14 |
Final Review & Reporting |
This week we will explore: Consolidate and communicate findings |
|
|
WEEK 15 |
Final Review & Reporting (2) |
This week we will explore: Reporting - Present reports on the results of supply chain outcomes to stakeholders - Review and report on contracted services - Performance of outsourced supply chain operations and compliance of contracted services is reviewed, in accordance with supply chain procedures |
Assessment 2 Due |
WEEK 16 |
Feedback, Resit, Resbmit |
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Assessment conditions
Assessors must hold credentials specified within the Standards for Registered Training Organisations current at the time of assessment.
Assessment must satisfy the Principles of Assessment and Rules of Evidence and all regulatory requirements included within the Standards for Registered Training Organisations current at the time of assessment.
Assessment must occur in workplace operational situations where it is appropriate to do so. Where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.
Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.
Resources for assessment must include access to a range of
- exercises, case studies or other simulations
- materials and tools including digital supply chain equipment used in industry
- documentation including organisational policies and procedures, industry standards, regulations, codes of practice, operational manuals and equipment specifications.
Feedback
Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.
You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.
Assessment Tasks
Assessment Task 1 - Knowledge Test Due: Week 12
Summary and Purpose of Assessment
This short-answer assessment task is one (1) of two (2) assessment tasks you need to complete.
Both assessments need to be completed satisfactorily in order to be deemed competent for this cluster of two (2) units.
This assessment task allows you to demonstrate your knowledge of managing a supply chain and outsourcing supply chain operations in accordance with relevant organisational objectives.
Assessment Instructions
What
- You have 18 questions to answer in SECTION B of this assessment guide (below)
Assessment 2 - Workbook and Presentation
Due: Week 15
Summary and Purpose of Assessment
This product assessment task is the final of two assessment tasks you need to complete satisfactorily, in order to be deemed competent for this unit.
This assessment will allow you to demonstrate your ability to manage a supply chain, including the commercial and technical capabilities to ensure outcomes achieve organisational objectives.
What
In this assessment consists of (2) parts.
Part A:
You are required to complete a portfolio workbook (template on Canvas Assessment menu) which includes multiple tasks.
Part B:
Presentation to management
You are to present details of analysis outcomes to management for approval to proceed for drafting a new SOP (Standard Operational Procedure) based on a transfer from their current ‘Push’ systems to a new ‘Pull’ system based on the changing demand environment.
Assessment Matrix
This course is a cluster of the following two (2) individual units within the Diploma of Logistics - TLI50224.
These 2 courses will be co-delivered and co-assessed, all two (2) assessments must be completed successfully to deem these two units satisfactory.
Cluster title: Manage outsourced operations and the supply chain
Units: TLIX0016X - Manage outsourced supply chain operations and BSBPRC504 - Manage a supply chain
The assessment matrix for competency based training is non-graded.
The following matrix will apply.
* Satisfactory
* Not Yet Satisfactory (NYC)
Course Overview: Access Course Overview