Course Title: Managing for Quality and Continuous Improvement
Part B: Course Detail
Teaching Period: Term2 2011
Course Code: MKTG5666
Course Title: Managing for Quality and Continuous Improvement
School: 130T Engineering (TAFE)
Campus: City Campus
Program: C6011 - Advanced Diploma of Engineering (Aerospace)
Course Contact : Program Manager
Course Contact Phone: +61 3 9925 4468
Course Contact Email:engineering-tafe@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Frank Wang
Building 57.05.15
Course Phone Contact: +61 3 9925 4310
email: yanan.wang@rmit.edu.au
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
BUSM6114 Managing and Developing Teams
MIET7266 Quality Improvement in the Workplace
Course Description
The purpose of this course is to provide training to enable participants to create, promote and maintain environments where quality, productivity enhancement and continuous improvement are integral to the culture, systems and processes of the organisation.
The course focuses on the implementations, statistical concepts, team management and interpretation of data through quality management and continuous improvement concepts and applications.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
NGMS212 Managing for Quality & Continuous Improvement (McDonalds) |
Learning Outcomes
1. Explain the key concepts and practices of quality management and continuous improvement and the advantages for organisations and individuals.
2. Develop plans for implementing and maintaining quality management and continuous improvement programs.
Details of Learning Activities
The purpose of this course is to provide training to enable participants to understand the concept of maintaining environments where quality, productivity enhancement and continuous improvement are integral to the culture, systems and processes of the organisation. On-line materials and learning recourcesd with the use of WIKI will be used.
Teaching Schedule
Course Schedule
This course involves the delivery of the key topics over the semester lessons:
Lesson 1: Welcome to Module, Defining quality, Focus on customer
Lesson 2: Core Concepts and Principles of Quality Management
Lesson 3: Quality Gurus, PDCA Cycle, Quality Costs, Training and Teams
Lesson 4: Tools and Techniques, Data Collection and Problem solving
Lesson 5: Quality Assurance
Lesson 6: Concepts of TQM, Analyse the organisational elements that support TQM, Use statistical tools for quality measurement
Lesson 7: Implementation Strategies –Strategic, Implementation Strategies -Operational
Lesson 8: Managing change, Effective communication
Lesson 9: Continuous improvement, Benchmarking, Australian Quality Awards criteria
Lesson 10: Assignment due date to be confirmed. Review content
Examination date to be advised
Learning Resources
Prescribed Texts
References
Other Resources
Suggested references:
1. Dale H Besterfield, Carol Besterfield-Minca, Glen H Besterfield, 2003, Total Quality Management, Prentice Hall, Australia
2. Masaki, Imai Kaizen – The key to Japan’s competitive success McGraw Hill
3. Kaizen-Teinan 2 Guiding continuous improvement through employee suggestions Productivity Press
4. Project Management - A Systems Approach to Planning, Scheduling, and Controlling, 9th Edition-Kerzner, Harold, 2006, John Wiley & Sons
5. David L Goetsch, Stanley B Davis – Quality Management - Introduction to Total Quality Management for Production, Processing, and Services, 5th Edition, Pearson Prentice Hall
6. Glassop L, 1995, The road to quality: turning effort into reward, Prentice Hall, Australia
7. Open Training Advanced Quality Concepts NQ04/LG.
8. Open Training & Education Network, 1993, Video, Managing for Quality
Overview of Assessment
To successfully to complete this course the student is required to pass written assessment tasks and demonstrate skills and ability by completing practical tasks.
Assessment Tasks
The first assessment task (60%) addresses Learning Outcome 1 & 2.
The second assessment task (40%) is an open book final examination at the end of the subject.
The learning outcomes 1 and 2 will be addressed in the first assessment. They are:
1. Explain the key concepts and practices of quality management and continuous improvement and the advantages for organisations and individuals
2. Develop plans for implementing and maintaining quality management and continuous improvement programs
Assessment Matrix
Assessment
The first 2 assignments (60%) address Learning Outcomes 1 and 2.
The third is an assessment task (40%) is an open book final exam at the end of the subject.
Assignment 1 - (20%) - To be Submitted in Session 4
Assignment 2 - (40%) - To be Submitted in Session 8
Examination (Open Book) - (40%) - To be conducted at the end of the unit.
Other Information
Nil
Course Overview: Access Course Overview