Course Title: Maintain an effective health work environment

Part B: Course Detail

Teaching Period: Term1 2010

Course Code: OHTH5441C

Course Title: Maintain an effective health work environment

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C6081 - Advanced Diploma of Dental Prosthetics

Course Contact: Mark Doherty

Course Contact Phone: Ph: (03) 9341 1407

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

craig mccracken (03)9341 1410   zanne frazer (03)9341 1402

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

Maintain an effective health work environment

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTHIR501A Maintain an effective health work environment


Promote ethical work practices
Support culture of effective communication
Maintain a positive approach to health in the workplace
Monitor professional work standards
Work in the health industry context
Take opportunities to develop own competence

Performance Criteria:

1.1 Monitor decision-making to ensure ethical guidelines are followed and underlying ethical complexity is recognised
1.2 Ensure understanding and compliance with the principles of duty of care and legal responsibilities in all work undertaken
1.3 Ensure appropriate action is taken to address any breach or non adherence to standard procedures or adverse event
1.4 Monitor work practices to ensure confidentiality of any client matter in line with organisation policy and procedure
1.5 Promote respect for rights and responsibilities of others through considered application of work practices
1.6 Apply and promote knowledge and understanding of employee and employer rights and responsibilities in all work practices
1.7 Identify potential conflict of interest in the workplace and take action to avoid and/or address
2.1 Monitor and address communication issues in the workplace
2.2 Monitor oral and written communication in the workplace to ensure confidentiality of client and staff matters
2.3 Monitor workplace communication to support accuracy and understanding of information provided and received
2.4 Promote recognition of individual and cultural differences in the workplace and support any adjustments to communication needed to facilitate the achievement of identified outcomes
2.5 Promote and support a client-centred approach to health care throughout interpersonal communication with clients and colleagues
2.6 Promote and assist with the resolution of conflict and interpersonal differences in the workplace
3.1 Monitor work practices to ensure they contribute to maintaining an effective and client-centred approach to health
3.2 Monitor implementation of work practices to ensure clients are included in shared decision-making as partners in health care
3.3 Support and maintain a workplace culture of promoting good health by sharing health information
3.4 Monitor and maintain workplace focus on preventing ill health and minimising risk
3.5 Monitor and maintain workplace focus on processes and procedures to manage stress and prevent fatigue
4.1 Monitor implementation of organisation policies and procedures relating to awards, standards and legislative requirements of staff
4.2 Identify areas for improving work practices and support implementation in line with organisation policies and procedures
4.3 Monitor compliance with relevant accreditation standards applying to work undertaken and address issues
4.4 Monitor staff understanding and focus on achieving organisation goals and objectives in work undertaken
4.5 Monitor and support staff efforts to respond positively to improved work practices and procedures
4.6 Ensure issues requiring mandatory notification are identified and reported appropriately
5.1 Establish effective relationships with workers from different sectors and levels of the industry in line with work role and requirements
5.2 Apply knowledge of the roles and functions of various health care structures, organisations and systems in Australia
5.3 Maintain knowledge of current issues influencing the health care system, including health issues for Indigenous Australians
5.4 Work with an understanding of funding mechanisms, and how the organisation’s operations are financed
6.1 Monitor own skills/knowledge in relation to ongoing and changing work requirements
6.2 Identify areas for personal development in line with health industry developments, organisation requirements and personal interest
6.3 Take initiative to access and/or create development opportunities to support organisation need and personal career development
6.4 Undertake available formal and informal skill/knowledge development and maintenance activities

Learning Outcomes

On successful completion of this unit you will have the skills and knowledge required to maintain an effective health work environment. These skills include monitoring, coordinating and promoting the implementation of ethical, safe and effective work practices in line with established work requirements.

Details of Learning Activities

Lectures. Production of practice manual addressing key performance criteria

Teaching Schedule

Overview of the:
• Australian health industry
• Australian dental health industry
Law and Ethics for the health industry
Service delivery
• Design and development of patient services
• Legislative and statutory frameworks influencing provision of patient services
• Current developments in effective patient service delivery
• Evaluation and review
• Quality assurance
Personal development
• Goal setting
• Self-assessment/ evaluation
• Performance Appraisal
• Career planning
Communication in the health industry
• Workplace and business communication
• Conflict management
• Negotiation
• Trans-cultural awareness

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

Assessed as part of the practice manual produced.

Assessment Tasks

Inclusion in the Practice Manual of the policies and procedures that address all performance criteria including but not limited to:
• Quality assurance
• Communication
• Trans-cultural awareness
• Patients with special needs
• Professional development
• Law and ethics
Clinical demonstration, consistently and repeatedly for performance criteria 1.2 to 1.5, 2.2 to 2.4, and 3.1 to 3.2

Assessment Matrix

Inclusion in the Practice Manual of the policies and procedures that address all performance criteria. 70%
Clinical demonstration for performance criteria 1.2 to 1.5, 2.2 to 2.4 and 3.1 to 3.2. 30%

Course Overview: Access Course Overview