Course Title: Support computer hardware and software
Part B: Course Detail
Teaching Period: Term1 2011
Course Code: ISYS5670C
Course Title: Support computer hardware and software
School: 130T Vocational Engineering
Campus: City Campus
Program: C6084 - Advanced Diploma of Computer Systems Engineering
Course Contact: Program Manager
Course Contact Phone: +61 3 99254468
Course Contact Email: engineering-tafe@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Noor Sateh,
9925 4013
noor.sateh@rmit.edu.au,
Nominal Hours: 120
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
UEENEED002B – Assemble, set up and test personal computers
Course Description
This unit covers upgrading and maintaining computers, computer devices and peripherals and installing, maintaining and configuring software. It encompasses safe working practices, installing and testing the upgrading components, locating faults in hardware components, replacing faulty subsystems, installing and testing the operating system and application software, testing functionality, rectifying malfunctions, following written and oral instruction and procedures and applying appropriate customer relations.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
UEENEED012B Support computer hardware and software |
Element: |
1. Prepare to upgrade and maintain computer hardware and software. |
Performance Criteria: |
1.1 OHS procedures for a given work area are identified, obtained and understood. |
Element: |
2. Upgrade computer hardware and software. |
Performance Criteria: |
2.1 OHS risk control measures and procedures for carrying out the work are followed. |
Element: |
3. Maintain operation of computer hardware and software. |
Performance Criteria: |
3.1 OHS risk control measures and procedures for carrying out the work are followed. |
Element: |
4 Complete and report upgrading and maintenance activities |
Performance Criteria: |
4.1 OHS work completion risk control measures and procedures are followed. |
Learning Outcomes
Details of Learning Activities
This unit covers upgrading and maintaining computers, computer devices and peripherals and installing, maintaining and configuring software. It encompasses safe working practices, installing and testing the upgrading components, locating faults in hardware components, replacing faulty subsystems, installing and testing the operating system and application software, testing functionality, rectifying malfunctions, following written and oral instruction and procedures and applying appropriate customer relations.
Teaching Schedule
ISYS5670C
Semester I - Microsoft Windows 7
Week 1 - Lecture: Introduction Windows 7, Lecture: Installing Windows 7 , OHS procedures, Deploying software versions
Week 2 - Lab: Upgrading to Windows 7, Lab: Migrating User Profiles ,Upgrading and maintaining computer hardware and software.
Week 3 - Lecture: Deploying Windows 7, Lecture: Working with Disk and Devices, Dismantling computers and peripherals as needed to find and rectify faults
Week 4 - Lab: Installing Windows 7, Lab: Capturing a Reference Image, Upgrading components are fitted and computer/peripheral apparatus is reassembled
Week 5 - Lecture: Connecting to a Network, Lecture: Sharing Resources,
Week 6 - Lab: Deploying a Captured Image, Lab: Working with Disks, Malfunctions are rectified using latest software versions
Week 7 - Lecture: Working with Applications, Lecture: Managing and Monitoring Windows 7 Performance, Testing operating system, including device drivers and application software
Week 8 - Lab: Configuring Network Connections, Lab: Working with Shares, Documenting upgrade and maintenance
Week 9 - Lecture: Working with Workgroups and Domains, Lecture: Securing Windows
Week 10 - Lab: Working with Printers, Lab: Configuring Applications
Week 11 - Lecture: Administering Windows 7, Lecture: Using Mobile Computers, Producing written justification for hardware software upgrading/maintenance
Week 12 - Lab: Managing and Monitoring Performance, Lab: Working with Workgroups and Domains, Redundant files are removed and disposed
Week 13- Lab: Configuring Security Settings, Lab: Remote Windows 7 Administration, Methods for dealing with unexpected situations are selected
Week 14- Lab: Administering Windows 7, Lab: Configuring Mobile Options, Identifying faults using logical techniques
Week 15 - Lab: Configuring Mobile Connectivity
Week 16 - Revision
Week 17 - Practical Exam I - 70-680
Week 18 - Laboratory Catch-up, Final Assessment
Semester II
Week 18 - 36 content to be proposed.
This will be a part of second semester which will commence from the 4th of July.
Learning Resources
Prescribed Texts
Microsoft Official Academic Course, Windows 7 Configuration - Craig Zacker |
References
MCTS, Microsoft Windows 7 Configuration Study Guide, William Panek |
Other Resources
Overview of Assessment
Practical test
Project
Written Examination
Assessment Tasks
Laboratory Tasks (Lab Journal) - 10% (Semester I & II)
Practical Test (Laboratory)
Practical Exam I - 20% (Semester I)
Practical Exam II - 20% (Semester II)
Written Exams:
Final Written Exam I - 25% (Semester I)
Final Written Exam II - 25% (Semester II)
This course is graded using the following course grades-
CHD- Competent with High Distinction
CDI- Competent with Distinction
CC- Competent with Credit
CAG- Competency Achieved - Graded
NYC- Not Yet Competent
DNS- Did Not Submit for Assessment. (This grade is only to be used where the student’s attendance in the course has been ‘confirmed’ (but they have not participated in any form of assessment and did not withdraw by the census date.)
Make sure you understand the special consideration policy available at -
http://www.rmit.edu.au/browse;ID=qkssnx1c5r0y (unresolved)
Assessment Matrix
Course Overview: Access Course Overview