Course Title: Manage the marketing process

Part B: Course Detail

Teaching Period: Term1 2014

Course Code: MKTG5840C

Course Title: Manage the marketing process

School: 650T TAFE Business

Campus: City Campus

Program: C6092 - Advanced Diploma of Marketing

Course Contact : Tim Wallis

Course Contact Phone: +61 3 9925 5423

Course Contact

Name and Contact Details of All Other Relevant Staff

Elaine Holstein

(03) 9925 5155

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None required

Course Description

This unit applies to senior marketing professionals who are responsible for managing the overall marketing process of an organisation and for managing marketing personnel. Typically they would manage a portfolio of products or services across the organisation, rather than a single product or few products.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBMKG603B Manage the marketing process


1. Manage marketing performance

Performance Criteria:

1.1. Manage marketing effort to ensure it is directed towards areas of greatest potential for the organisation
1.2. Manage integration of marketing, promotional and sales activities in accordance with strategic marketing objectives
1.3. Monitor product, distribution, pricing and marketing communication policies in relation to market changes, marketing plan objectives and organisational requirements
1.4.Use marketing metrics and monitor overall marketing progress against performance targets to ensure activity, quality, cost, and time requirements are met


2. Manage marketing personnel

Performance Criteria:

2.1. Communicate strategic marketing objectives across the organisation in ways suited to levels of knowledge, experience and specific needs of personnel
2.2. Identify and agree roles, responsibilities and accountabilities of staff and contractors involved in all elements of marketing effort
2.3. Develop communication strategy to ensure that personnel responsible for each element of the marketing mix work together to meet organisation's marketing objectives
2.4. Provide mentoring, coaching and feedback to support individuals and teams to achieve agreed objectives and to use resources to the required standard
2.5. Identify individual and team performance, and instigate corrective action promptly to safeguard marketing outcomes


3. Evaluate and improve strategic marketing performance

Performance Criteria:

3.1. Analyse marketing outcomes, review strategic objectives and marketing metrics, and revise if required
3.2. Analyse successes and performance gaps in relation to cause and effect, and use this information to improve strategic performance
3.3. Analyse over-performance against targets for trends and set new targets
3.4.Analyse changes in market phenomena, and identify
and document their impact on strategic marketing objectives
3.5. Document review of marketing performance against key performance indicators in accordance with organisational requirements

Learning Outcomes

This unit describes the performance outcomes, skills and knowledge required to strategically manage the marketing process and marketing personnel within an organisation.

Details of Learning Activities

A blend of individual and group research, case studies, self-paced and one line learning activities as well as problem based assessment form the learning activities for this course. 

Teaching Schedule

Week Date Topic Assessment
1 Feb 10 Course Induction  
2 Feb 17 Using business strategy to drive marketing strategy understanding the inter-relationships

Overview of the Marketing Planning Process

3 Feb 24 Client briefing. Task 1 begins
4 March 3 Current situational analysis:  
5 March 10 - Monday labour Day Technical forces  
6 March 17 Developing and evaluating marketing objectives:  
7 March 24 Development of marketing tactics part 1  
8 March 31 Development of marketing tactics part 2:  
9 April 7 Marketing Communications Task 2 due
10 April 14 Control and management:  
  Mid semester break 17th April - 25th April    
11 April 28 Review and measurement:  
12 May 5 Group focus development of marketing plans review and teacher/group consultation  
13 May 12 Finalise group marketing plans  
14 May 19 Preparation of client presentations within individual /group contexts Task 3 due
15 May 26 Client presentations  
16 June 1 resits of major assignments if required  

Week 1 will consist of an induction to the course which will include completion of a pre training review and familiarisation with:
• Your teacher(s) and other students.
• Services and facilities
• Student responsibilities
• Where to get support
• Course requirements, key learning outcomes, assessment, feedback and grading.
• Submission requirements and the resubmission policy
• Plagiarism
• Appeals
• Extensions and Special Consideration
• Privacy 

MKTG5840c - Manage the Marketing Process - MKTG5841C Develop a marketing Plan and MKTG5842C Develop organisational Marketing Objectives are codelivered and coassessed.

Learning Resources

Prescribed Texts


Other Resources

A range of resources will be provided to students throughout the semester

Overview of Assessment

Students must demonstrate an understanding of all elements of a particular competency to be deemed competent. Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.

Assessment will incorporate a variety of methods including assignments, journals, presentation and written or test. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.

Assessment Tasks

Students are required to complete 3 tasks. All tasks must successfully be completed to be deemed competent in this unit.

 MKTG5840c - Manage the Marketing Process - MKTG5841C Develop a marketing Plan and MKTG5842C Develop organisational Marketing Objectives are codelivered and coassessed.

Assessment Task 1 – Student directed workshops
Date handed out: Week 1
Date and time due:ongoing throughout the semester
Group or Individual: Group/individual

Purpose: This task is designed to develop students research, analytical and group faciliitation skills in the context of the marketing planning environment. Each week students will be set a case study or research and analysis task for completion during the class. This will be followed by a group discussion.

Requirements: Students will be required to participate both in the research and analysis task and take an active part in small group and in class discussions. They will be observed by the teacher for quality research/analysis and contribution to the discussions. In addition each week one group is expected to devise and lead a whole of group discussion on an aspect of the marketing planning process. Performance in this task will also be assessable. Topics will be developed during the first week of class.

Assessment Task 2 – Marketing Plan Draft
Date handed out: Week 1
Date and time due: Week 9
Group or Individual: Working in groups of no more than 4 students

Purpose: This assessment is designed to develop studnets research, analytical, technical and communications skills in the development of a comprehensive marketing plan for a selected client organisation.

Requirements: Students are to assume the role of management consultant to the chosen WIL client for this semester. They have been engaged by this organisation to identify business and marketing opportunities and prepare comprehensive marketing plans and tactics to address the problem identified in the client brief which will be distributed in the first week of semester 1 .

Assessment Task 3 – Marketing Plan Final Report
Date handed out: Week 1
Date and time due: Week 14
Group or Individual: Working in groups of no more than 4 students

Purpose: This assessment is designed to develop studnets research, analytical, technical and communications skills in the development of a comprehensive marketing plan for a selected client organisation.

Requirements: Building on the work completed in assessment 2, students are to develop their marketing plan to a standard ready for professional presentation.

Students will have the opportunity to complete assessment tasks 2 and 3 in conjunction with tasks required for BUSM6247C Develop a Business Plan.

Submission Requirements:

Students are required to provide a written document by the due date uploaded into blackboard. Please note that submissions are not to be emailed.
This assessment task also incorporates an engaging client presentation of the key findings and recommendations. Details will be discussed during the semester
Note that once the assessment has been handed in client presentations will be held in week 15.
This also involves formal deliverables to the client, the details of which will be discussed during the semester.

If you are found to be Not Yet Competent in a Course Assessment Task you will be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is “CAG”.

If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Final Date for All Assessments:
Unless the Late Submission Procedures (see above) are applied, No assessment tasks or resubmissions will be accepted after 5pm Friday, Week 16.


Assessment Matrix

Marking Guide (competency):
Vocational Education and Training (VET) is based on current industry needs and the focus on preparing you for the workplace. Because VET courses are informed by practical application of knowledge and skills, they are based on a system known as ‘competency based training’ (CBT). So when you are assessed in VET it is about whether you are competent to do the job, as well as having a firm grasp on the knowledge and skills required to do that job, as opposed to traditional curriculum based education settings that are often based on knowledge retention.

You need to demonstrate you are competent in each element of the unit of competency you are studying.

You will receive feedback on each assessment task that will inform you whether you are competent or not and how well you are performing. Once competent in all elements of the unit you receive a competency grading.

Marking Guide (Grading):
After achieving competency we then grade your performance in the unit; this gives you the opportunity to have the level of your performance formally recognized against industry standards and employability skills.

You will be provided with an assessment matrix in the assessments area of the unit blackboard shell. Generally, your grading will be assessed against how well you demonstrate:
• Perform the activities as required by the learning elements of this unit of competency.
• Demonstrate the required knowledge for this unit of competency.
• Execute the required skills for this unit of competency.
• Demonstrate your employability skills through contribution to learning activities related to this assessment, timeliness, use of technology and teamwork.

Final Grades table:
DNS - Did not submit for assessment
NYC - Not yet competent
CAG - Competency achieved – graded
CC - Competent with credit
CDI - Competent with distinction
CHD - Competent with high distinction

Other Information

Late submissions:
If circumstances outside your control are likely to prevent you from submitting an assessment item on time, you may apply to your teacher for an extension of up to seven calendar days.

You must apply for an extension at least one working day prior to the submission deadline.

More Information:

Form to use:

Special Consideration
Extensions of greater than seven days will only be granted to eligible students through the special consideration process. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.

More Information:;ID=g43abm17hc9w

Form to use:

MKTG5840c - Manage the Marketing Process - MKTG5841C Develop a marketing Plan and MKTG5842C Develop organisational Marketing Objectives are codelivered and coassessed.
Students will have the opportunity to complete assessment tasks 2 and 3 in conjunction with tasks required for BUSM6247C Develop a Business Plan.

Course Overview: Access Course Overview