Course Title: Communicate with clients and colleagues to support health care
Part B: Course Detail
Teaching Period: Term1 2015
Course Code: OHTH5734C
Course Title: Communicate with clients and colleagues to support health care
School: 155T Vocational Health and Sciences
Campus: City Campus
Program: C6119 - Advanced Diploma of Oral Health (Dental Hygiene)
Course Contact : Eleanor Schroeder
Course Contact Phone: +61 3 93411412
Course Contact Email:eleanor.schroeder@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Teacher: Kim Beltrame
Nominal Hours: 20
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
N/A
Course Description
This unit covers the skills required to exercise effective communication skills with clients and colleagues to support the delivery of client care services within the health industry.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
HLTAMBFC301D Communicate with clients and colleagues to support health care |
Element: |
2. Convey and receive information using available modes of communication |
Performance Criteria: |
2.1 Use communication codes and equipment correctly |
Element: |
3. Follow routine instructions |
Performance Criteria: |
3.1 Ensure workplace instructions are interpreted correctly and carried out within agreed time frames |
Element: |
4. Communicate with clients |
Performance Criteria: |
4.1 Establish rapport through open, sensitive and confident manner |
Element: |
5. Complete reports as required |
Performance Criteria: |
5.1 Complete reports/records as required to the standard expected in the workplace |
Element: |
1.Exercise effective communication techniques |
Performance Criteria: |
1.1 Use verbal and non-verbal communication constructively to achieve planned work outcomes
|
Element: |
6. Present a positive image of the organisation to the public |
Performance Criteria: |
6.1 Conduct communication with the public in a courteous manner and respecting privacy |
Learning Outcomes
On completion of this unit you will have the skills required to exercise effective communication skills with clients and colleagues to support the delivery of client care services within the health industry.
Details of Learning Activities
These will include classroom teaching and role plays
Teaching Schedule
Date | Topic | Assessment |
18th February | Body language Active listening Conflict management Working as part of a team Patient communication | |
18th March | Oral presentation |
Learning Resources
Prescribed Texts
Complete booklist is available on Blackboard |
References
Other Resources
Overview of Assessment
Assessment will include oral and written reports on case studies
Assessment Tasks
Assessment for this course is an Oral Presentation. 18th March
Assessment Matrix
Available on Blackboard
Other Information
Late work that is submitted without an application for an extension (see below) will not be corrected.
• APPLICATION FOR EXTENSION OF TIME FOR SUBMISSION OF ASSESSABLE WORK - A student may apply for an extension of up to 7 days from the original due date. They must lodge the application form (available www1.rmit.edu.au/students/assessment/extension) at least 24 hours before the due date. The application is lodged with the School Admin Office on Level 3 of Dental Hospital. Students requiring longer extensions must apply for SPECIAL CONSIDERATION.
• For missed assessments such as exams- you (& your doctor if you are sick) must fill out a special consideration form. This form must be lodged online with supporting evidence prior to, or within, 48 hours of the scheduled time of examination xwww1.rmit.edu.au/students/specialconsideration
Course Overview: Access Course Overview