Course Title: Manage quality of organisation's service delivery outcomes
Part A: Course Overview
Program: C6126 Advanced Diploma of Disability
Course Title: Manage quality of organisation's service delivery outcomes
Portfolio: DSC Portfolio Office
Nominal Hours: 90
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Terms
Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
BUSM6485C |
City Campus |
TAFE |
365T Global, Urban and Social Studies |
Face-to-Face or Workplace |
Term1 2014 |
Course Contact: Bronwyn Tanti
Course Contact Phone: +61 3 9925 9079
Course Contact Email: bronwyn.tanti@rmit.edu.au
Course Description
This course describes the knowledge and skills required to manage quality assurance processes as required to maintain quality service outcomes in line with organisation policy in the community services industry. The skills described in this course may be applied across a range of community services workplace contexts.
Pre-requisite Courses and Assumed Knowledge and Capabilities
Not applicable.
National Competency Codes and Titles
National Element Code & Title: |
CHCORG619D Manage quality of organisation's service delivery outcomes |
Elements: |
1. Evaluate outcomes for clients accessing the service 2. Plan and implement changes/strategies to improve outcomes 3. Ensure client service standards and codes of practice 4. Manage quality assurance processes |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Overview of Assessment
Assessment may include observations, questioning and evidence gathered from the workplace. In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on ’What if?’ scenarios.