Course Title: Respond holistically to client issues and refer appropriately

Part A: Course Overview

Program: C6126

Course Title: Respond holistically to client issues and refer appropriately

Portfolio: DSC

Nominal Hours: 75.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban & Social Studies

Face-to-Face or Workplace

Term1 2015

Course Contact: Renee Costa

Course Contact Phone: +61 3 9925 0886

Course Contact Email:

Course Description

This course describes the knowledge and skills required to assess a range of client issues and refer appropriately

Pre-requisite Courses and Assumed Knowledge and Capabilities

Not applicable

National Competency Codes and Titles

National Element Code & Title:

CHCCS422B Respond holistically to client issues and refer appropriately


1. Establish interpersonal relationship with client

2. Identify the range of issues impacting on the client and assess client needs

3. Analyse and assess information to determine appropriate course of action to be followed

4. Refer client to other services to provide coordinated support

5. Review effectiveness of services provided to meet client needs

Learning Outcomes

On completion of this course, the worker will be able to respond appropriately to clients that have a range of issues outside and in addition to the area of immediate focus, expertise or interests of the worker and their organisation

Completion of the course will also provide the worker with competence to make decisions as to whether to refer or retain the client

Overview of Assessment

Assessment will be through a mix of in class tasks, workplaced based projects and a workplace assessment. A workplace assessment appointment will be undertake once per year with each student to allow students to present and discuss workplace evidence.