Course Title: Design and produce business documents

Part B: Course Detail

Teaching Period: Term2 2016

Course Code: BUSM6232C

Course Title: Design and produce business documents

School: 650T Vocational Business Education

Campus: City Campus

Program: C6141 - Advanced Diploma of Legal Practice

Course Contact: Robert Sheen

Course Contact Phone: +61 3 9925 5759

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Course Contact :  Doug Gourlay

Phone :   +61 3 9925 5944



Teacher: Inna Kazakevich


Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the performance outcomes, skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications.

This unit applies to individuals who possess fundamental skills in computer operations and keyboarding. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team.  

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBITU306A Design and produce business documents


1. Select and prepare resources

Performance Criteria:

1.1. Select and use appropriate technology and software applications to produce required business documents

1.2. Select layout and style of publication according to information and organisational requirements
1.3. Ensure document design is consistent with company and/or client requirements, using basic design principles
1.4. Discuss and clarify format and style with person requesting document/publication


2. Design document

Performance Criteria:

2.1. Identify, open and generate files and records according to task and organisational requirements
2.2. Design document to ensure efficient entry of information and to maximise the presentation and appearance of information
2.3. Use a range of functions to ensure consistency of design and layout
2.4. Operate input devices within designated requirements


3. Produce document

Performance Criteria:

3.1. Complete document production within designated time lines according to organisational requirements
3.2. Check document produced to ensure it meets task requirements for style and layout
3.3. Store document appropriately and save document to avoid loss of data
3.4. Use manuals, training booklets and/or help-desks to overcome basic difficulties with document design and production


4. Finalise document

Performance Criteria:

4.1. Proofread document for readability, accuracy and consistency in language, style and layout prior to final output
4.2. Make any modifications to document to meet requirements
4.3. Name and store document in accordance with organisational requirements and exit the application without data/loss damage
4.4. Print and present document according to requirements

Learning Outcomes

Details of Learning Activities


A range of learning activities are planned for this course including self-paced and collaborative classroom-based activities.

The self-paced activities will be delivered through various technology platforms and may include your contribution to wikis and discussion threads, reflective journals, quizzes and interactive sessions.

The collaborative classroom-based activities will include group discussions, group problem-solving activities and opportunities to practice your skills in a simulated/real workplace environment.

We expect you to participate and contribute in all scheduled learning activities.

Teaching Schedule


Induction Session

Prior to training commencement a program level induction session will be conducted that comprises the following:

  • Program overview and requirements
  • MyRMIT/Blackboard
  • Overview of assessment requirements
  • Pre-Training Review including:
    • Recognition of Prior Learning and Credit Transfers
    • Assessment of current skills and knowledge
  • Competency/Grading Criteria
  • Plagiarism
  • Appeals
  • Extensions
  • Feedback
  • Privacy
  • Submission requirements
  • Resubmission policy
  • Where to get support
  • Student responsibilities 

 The Teaching Schedule for this course is as follows. (Please note that this schedule is subject to change)



Weekly Schedule




 Week 1 –

4 July


Introduction, Course Guide,  

Blackboard  - outline, assessments, time schedule, book


Blackboard topics:

 Topic 1 - Select appropriate technology and software for design and production of Bus docs

 Topic 2 - Managing files and records according to organisational requirement


Tilde Ch. 1 Selecting & Using Software

Tilde Ch. 2 Styling standard bus docs Designing business documents, Normal template, layout, fonts, design



  • Complete Blackboard activities
  • Read materials and complete all exercises, pages 1 ‐11
  • Complete Business tasks 2


 Week 2 – 11 July

Blackboard topics:

Topic 3 – Business Documents

Topic 4 – Introduction to MS Word

Topic 5 – Create and format document


Tilde Ch. 2 Styling standard bus docs Designing business documents, Normal template, layout, fonts, design



  • Complete Blackboard activities
  • Read materials and complete all exercises, pages 12 ‐16
  • Complete Business tasks 3


Tilde Ch. 3 Basic business letters



  • Complete Blackboard activities



Assessment task - Quiz

 Week 3 – 18 July 

Blackboard topics:

Topic 5 – Create and format document (continue)


Tilde Ch. 3 Basic business letters



  • Complete Blackboard activities
  • Read materials and complete all exercises, pages 17-22
  • Complete Business tasks 4


Week 4 – 25 July

Blackboard topics:

Topic 6 – Tables and templates


Tilde Ch. 4 Document design: tables

Tilde Ch. 5 Ensuring consistency: templates


  • Read materials and complete all exercises, pages 23 – 34
  • Complete Business tasks 5,6,7
  • Blackboard activities


Week 5 – 

1 Aug

Blackboard topics:

Topic 7 – Create Business report

Topic 8 – Section Break, Different Headers and Quick parts


Tilde Ch. 6 Ensuring consistency: styles


  • Read materials and complete all exercises, pages 35 – 54
  • Complete Business tasks 8, 9, 10,11,12 & 13


 Week 6 –

8 Aug

Blackboard topics:

Topic 9 – Ms Excel


Tilde Ch. 7 Analysing Data for reports


  • Read materials and complete all exercises, pages 55 – 67
  • Complete Business tasks 14, 15 & 16


 Week 7 – 15 Aug

Assessment  – complete in class


Week 8–

22 Aug


Catch up


Assessment Task 1 – feedback


Assessment Task - resubmission 



29 August to 2 September- MID SEMESTER BREAK


Week 9 – 

5 Sep

Assess Database

Tilde Ch. 8: Maintaining Data 


  • Read materials and complete all exercises, pages 68– 87

Complete Business tasks 17 - 20


Week 10 – 12 Sep

 Blackboard topics:

Topic 10– Mail Merge


Tilde Ch. 9: Merging Data 


  • Read materials and complete all exercises, pages 88 – 95 
  • Complete Business tasks 22 & 23

Complete example from Blackboard Topic 10 – Mail Merge


Week 11 – 19 Sep

Tilde Ch. 10: Sharing Data 


• Read materials and complete all 

exercises, pages 96 – 101 

• Complete Business tasks 24 & 25


Week 12 – 26 Sep

Blackboard topics:

Topic 11– Power Point


Tilde Ch. 11: Presenting Report electronically (PowerPoint) 


• Read materials and complete all 

exercises, pages 102 – 116 

• Complete Business tasks 26, 27, 28, 29


Week 13 – 3 Oct

Working on Portfolio assessment task


Week 14 – 10 Oct

Working on Portfolio assessment task

Portfolio Task (printout and submit online)

Week 15 – 17 Oct

Resits and resubmission


Week 16 – 24 Oct





The nominal hours associated with this are a guide only and represent the total teaching time and student effort required to successfully complete the course. This may include not only scheduled classes bit also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Learning Resources

Prescribed Texts

Getting Results when Designing & Producing Business Documents – 2010, Tilde Publishing, ISBN 978-0-7346-0782-9


Getting Results when Designing & Producing Business Documents 2013, Tilde Publishing, ISBN 978-0-7346-0862-8


978-0-7346-0782-9 or 978-0-7346-0862-8


Other Resources

Overview of Assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In order to demonstrate competency in this unit, you must provide evidence of:

* designing and producing a minimum of 3 completed business documents, using at least 2 software applications in the production of each document
* using appropriate data storage options
* knowledge of the functions and features of contemporary computer applications.

Context for assessment

Assessment must ensure:

* access to an actual workplace or simulated environment
* access to office equipment and resources
* access to examples of style guides and organisational procedures. 

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.


Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed.

You should take note of all feedback received and use this information to improve your learning effectiveness and final performance in the course.   Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

Assessment Tasks

The assessment tasks will ensure that you are able to demonstrate the following:

  • Designing and producing a minimum of 3 completed business documents, using at least 2 software applications in the production of each document
  • Using appropriate data storage options
  • Knowledge of the functions and features of contemporary computer applications

1. Quiz will be a online questionnaire to be completed in class to assess knowledge of selecting and preparing resources to produce business documents according to organisational requirements

  1. Assessment – Students will design letter template, produce document from template using Ms Word and Ms Excel applications. This task should be completed in the class.

3. Portfolio assessment– Students will complete a portfolio of evidence, which focuses on the practical component of developing and using a range of advanced functions within MS Word, Ms Excel and Ms Power Point to design, produce and finalise documents.

Students will use using different software functions to format report, produce Mail merge and Create Power Point presentation.

You must successfully complete all assessment tasks to achieve competency.    

Assessment Matrix

Other Information


Submission Requirements

You should:

• Ensure that you submit assessments on or before the due date.
• Always retain a copy of your assessment tasks (both hard copy and soft copy).
• Use a cover sheet that includes a declaration and statement of authorship when you submit work for assessment at RMIT University. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you must declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of each assessment task is available on Blackboard.
• Include a footer (appearing on each page of your assessment) with your name, student number, assessment title, course code, course title and page numbers. For example, Callie Harvey, 324567, Task 2, OHS2345C Ensure safe workplace, Page 1 of 10.

Late Submission Procedures

You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.

If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days. For more Information go to:

The application form may be obtained from:

Where an extension of greater than seven days is needed, you must apply for Special Consideration. Applications for Special Consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination. For more Information go to:;ID=g43abm17hc9w

The application form may be obtained from:

Resubmissions (VET Programs):

If your Course Assessment Task is assessed as not yet satisfactory, you will be allowed one resubmission opportunity only. Your teacher will provide feedback detailing what you need to do in order to satisfactorily complete that task, and will set a new deadline for the resubmission. The highest score you may receive if your resubmission is deemed satisfactory is 50% of the total marks allocated for that task.

If your task is still deemed to be not yet satisfactory then you must apply in writing to your Program Manager outlining the steps you will take to demonstrate competence in that course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as practical.

Adjustments to Assessment

In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which an adjustment to the assessment arrangements might be granted please access the following website:;ID=7usdbki1fjf31

Marking Guide (Competency):

You must demonstrate through your performance in the Course Assessment Tasks that you have all the required skills and knowledge as specified in the unit of competency (course) you are studying,

Your submitted assessments are the evidence used to determine if you have met all critical aspects of the assessments, and if any critical aspects have not been met, then you cannot be deemed competent in this course.

On each assessment task you will receive feedback against the competency requirements for that task, and the outcome of the task will be recorded as either satisfactory (all requirements have been met) or not yet satisfactory (one or more requirements has not yet been met).

Only when all assessment tasks have been assessed as satisfactory will you be deemed competent in this course.

Marking Guide (Grading)

Only after achieving competency in this course will you receive a grade corresponding to your level of performance in the course. 


The grading is according to the following criteria:

1. Level of Independence, Initiative, Enterprise and Performance of Work Task

• Works to safely complete tasks in accordance with workplace requirements.
• Performance conforms to all industry standards and can adapt to new situations.

2. Demonstrated Breadth of Underpinning Knowledge and a Willingness to Continue Learning

• Demonstrates an understanding of key concepts and underpinning knowledge of the set task and is able to learn while working.
• Applies these understandings in task performance.

3. Techniques & Processes, Technology Skills and Problem Solving

• Performs all technical skills/procedures to the standard required by industry, including correct use of equipment and technology.
• Demonstrating an ability to solve simple problems while following processes.

4. Work Organization, Planning and Self-Management

• Demonstrates a sound understanding of the benefits of effective work organisation, while clearly articulating the different stages in planning and managing own time.
• Applies sound planning and organisation skills in the performance of a task.

5. Communication, People Networking, Language and Inter personal Skills and Teamwork

• Demonstrates an ability to use a range of communication and interpersonal skills appropriate to the workplace.
• The ability to proofread and edit work prior to submission.
• Able to follow complex instructions both written and oral    

The reported Final Grade will be one of the following:

CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved – Graded
NYC Not Yet Competent
DNS Did Not Submit for assessment

Further details regarding the application of the grading criteria will be provided by your teacher.

Course Overview: Access Course Overview