Course Title: Lead the work team
Part B: Course Detail
Teaching Period: VE 2019
Class Number: 3448
Class Section: DHHS
For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.
Course Code: BUSM8747C
Course Title: Lead the work team
Important Information:
This course is delivered and assessed in a cluster with Lead and manage team effectiveness (BSBWOR502).
School: 365T Global, Urban and Social Studies
Campus: City Campus
Program: C6147 - Advanced Diploma of Community Sector Management
Course Contact: Renee Costa
Course Contact Phone: +61 3 9925 0886
Course Contact Email: renee.costa@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 100
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
Not applicable
Course Description
This course describes the skills and knowledge required to undertake supervisory and coordinating activities in work groups in health and community service organisations. Workers at this level are team leaders or managers responsible for coordinating and monitoring the activities and performance of work teams and other service providers. This course applies to a range of leadership roles in health and community services workplaces.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCMGT003 Lead the work team |
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Element: |
1.1 Develop and implement plans to meet the day to day activities of the work group 1.2 Develop and implement strategies in consultation with appropriate people to maximise work performance and outcomes 1.3 Identify planning problems, barriers and constraints and develop and implement strategies to address them |
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Performance Criteria: |
1.1 Develop and implement plans to meet the day to day activities of the work group 1.2 Develop and implement strategies in consultation with appropriate people to maximise work performance and outcomes 1.3 Identify planning problems, barriers and constraints and develop and implement strategies to address them |
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Element: |
2. Develop and implement staffing processes 2.1 Maintain confidentiality in relation to staff processes in accordance with organisation policies and procedures 2.2 Identify staffing and resourcing needs and develop plans to address them 2.3 Participate in recruitment processes 2.4 Implement effective induction and ongoing support for new and existing staff 2.5 Provide instruction and additional support as required to promote quality worker and client outcomes 2.6 Encourage and facilitate staff access to training and development to enable the achievement of workplace outcomes and personal goals 2.7 Collaborate with other service providers as needed to meet service and referral needs |
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Performance Criteria: |
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Element: |
3. Maintain professional approach to leading work team 3.1 Reflect on own practice and pro-actively update knowledge and skills 3.2 Align own leadership practice with the values, ethical guidelines, policies and procedures of the organisation 3.3 Take reasonable steps to ensure that personal or social contact does not adversely affect ability to lead the team |
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Performance Criteria: |
3.1 Reflect on own practice and pro-actively update knowledge and skills 3.2 Align own leadership practice with the values, ethical guidelines, policies and procedures of the organisation 3.3 Take reasonable steps to ensure that personal or social contact does not adversely affect ability to lead the team |
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Element: |
4. Promote effective workplace relations 4.1 Implement collaborative processes and practices that promote cooperative work practices and maintain positive relationships with staff and management 4.2 Model and promote effective communication in the workplace, including open discussion and active listening 4.3 Identify potential and actual conflict situations and develop and implement appropriate strategies to prevent or address them 4.4 Throughout conflict resolution processes, ensure access to appropriate support, mediation and debriefing for parties within organisation guidelines 4.5 Resolve problems or issues which may disrupt work unit activities |
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Performance Criteria: |
4.1 Implement collaborative processes and practices that promote cooperative work practices and maintain positive relationships with staff and management 4.2 Model and promote effective communication in the workplace, including open discussion and active listening 4.3 Identify potential and actual conflict situations and develop and implement appropriate strategies to prevent or address them 4.4 Throughout conflict resolution processes, ensure access to appropriate support, mediation and debriefing for parties within organisation guidelines 4.5 Resolve problems or issues which may disrupt work unit activities |
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Element: |
5. Evaluate plans 5.1 Meet regularly with those involved to discuss and evaluate the effectiveness of plans and practices in meeting the goals and needs of the organisation 5.2 Identify areas for improvement 5.3 Revise plans and practices to ensure continued improvement 5.4 Document and report work outcomes in accordance with organisational procedures |
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Performance Criteria: |
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Element: |
6. Review individual performance 6.1 Implement and document performance management processes in accordance with role and organisation procedures 6.2 Work collaboratively with the individual to agree on performance improvement and development plans and document in accordance with organisation policies 6.3 Monitor and evaluate performance and provide feedback on a ongoing and regular basis 6.4 Identify poor performance and take necessary actions in accordance with role and organisation procedures 6.5 Monitor and coach individuals to improve performance 6.6 Identify and provide additional support or referral when required, in accordance with role and organisation procedures |
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Performance Criteria: |
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Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
This course involves two x 2 day workshops where information is shared through presentations and group discussions and activities where exercises are conducted to apply learning. Time is spent during classes and workshops for students to work towards group and individual assessment tasks.
Teaching Schedule
Workshop 1 and 2
- Leadership and Management
- Teams and team roles
- Organisational structure and culture
- Effective leadership, communication styles and ethics & values
- Leadership Theory
- Decision making
- Critical thinking
- Planning
- Mission Statements, organisational strategies and goals
- Key performance indicators
- Action plans
- Conflict resolution
- Presentation and communication strategies for stakeholders
Workshop 3 and 4
- Human resource management practice
- Human resource practice:
- Staffing and planning: recruitment, de-recruitment and selection
- Orientation: induction and training
- Retention: performance management, remuneration and benefits, career development
- Industrial relations management
- Other relevant legislation
- Demographics
- Current issues
- Ethics & Behaviour
Learning Resources
Prescribed Texts
References
Other Resources
N/A
Overview of Assessment
This course is delivered and assessed in a cluster with Lead and manage team effectiveness (BSBWOR502).
The assessment tasks are as follows:
Assessment 1: short answer knowledge questions
Assessment 2:case study (There are three parts to this assessment task)
Part A: Mission statement and development of key performance indicators
Part B: Develop action plan using leadership and team roles to encourage consensus in developing the policies, processes and procedures to achieve organisational goals.
Part C: Develop a dispute management process or strategy to address any issues relating to work performance in completing the action plan determined above.
Assessment task 3: short answer knowledge questions
Assessment task 4: case study (There are four parts to this assessment task)
Part A: Establish staffing and resourcing for work performance plans
Part B: Develop a process for recruitment, induction, training and ongoing performance evaluation of staff
Part C: Provide recordings, scripts or minutes of the following three events:
- a team meeting facilitation,
- conflict resolution meeting and
- a coaching session with a staff member.
Part D: Capstone presentation task
Assessment Tasks
This course is delivered and assessed in a cluster with Lead and Manage team effectiveness BSBWOR502
The assessment tasks are as follows:
Assessment 1: short answer knowledge questions
Assessment 2:case study (There are three parts to this assessment task)
Part A: Mission statement and development of key performance indicators
Part B: Develop action plan using leadership and team roles to encourage consensus in developing the policies, processes and procedures to achieve organisational goals.
Part C: Develop a dispute management process or strategy to address any issues relating to work performance in completing the action plan determined above.
Assessment task 3: short answer knowledge questions
Assessment task 4: case study (There are four parts to this assessment task)
Part A: Establish staffing and resourcing for work performance plans
Part B: Develop a process for recruitment, induction, training and ongoing performance evaluation of staff
Part C: Provide recordings, scripts or minutes of the following three events:
- a team meeting facilitation,
- conflict resolution meeting and
- a coaching session with a staff member.
Part D: Capstone presentation task
Assessment Matrix
The assessment matrix is located in canvas at the end of each assessment task.
Other Information
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
Course Overview: Access Course Overview