Course Title: Provide or assist with oral hygiene

Part B: Course Detail

Teaching Period: VE 2017

Course Code: DENT5846C

Course Title: Provide or assist with oral hygiene

School: 174T School of VE Engineering, Health & Science

Campus: City Campus

Program: C3393 - Certificate III in Dental Assisting

Course Contact: Ms. Suzanne Dellas Fatone

Course Contact Phone: +61 3 9341 1406

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Mr Nicholas Greer

Program Manager


Telephone: +61 3 9341 1420



Ms Eleanor Schroeder



Telephone: +61 3 9341 1412


Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisites for this unit.

Course Description

This unit describes the skills and knowledge required to provide or assist a patient with their oral hygiene where the patient is unable to perform all or part of these tasks by themselves. The oral hygiene tasks for the patient are carried out within the framework of an individualised care support plan and within the workers designated role and responsibilities.

This unit applies to workers who provide direct patient care in a range of health and community services environments.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards for maintaining infection control and industry codes of practice.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTOHC004 Provide or assist with oral hygiene


1. Identify patient's oral hygiene requirements to ensure good oral health

Performance Criteria:


1.1 Liaise with supervisor to confirm individualised care plan supports requirements to address patient’s oral hygiene needs using a person-centred approach

1.2 Work effectively with patients from a diverse range of backgrounds to meet individual preferences in relation to provision of support or assistance with oral hygiene

1.3 Discuss and confirm the patient’s level of participation in meeting their own oral hygiene preferences and provide information to the patient and/or carer as required

1.4 Confirm oral hygiene requirements are within scope of own knowledge, skills and work role and seek appropriate assistance where patient requirements are outside scope

1.5 Take into account and address impacts that provision of oral hygiene may have on the patient and address any situations of risk associated with the provision of support and confirm actions with supervisor

1.6 Update knowledge to identify appropriate oral hygiene products, processes and aids for providing assistance and promoting independence in line with the patient’s individualised care support plan


2. Assist and support patients in an appropriate manner

Performance Criteria:

2.1 Provide oral hygiene support or assistance in an appropriate environment

2.2 Use effective communication, appropriate body language and a caring attitude to facilitate patient understanding of, and comfort with, oral hygiene processes taking place

2.3 Clarify and address difficulties in providing support, including patient behavioural responses with patient and supervisor within organisation protocols

2.4 Adapt techniques or arrangements in case of patient refusal or inability to comply as recommended in the individualised care support plan

2.5 Recognise signs that indicate an oral health problem, including distress or behaviours of concern, especially in patients unable to articulate their symptoms or concerns

2.6 Develop trust, rapport and respect with the patient and work in an appropriate environment to maintain dignity at an optimal time.

2.7 Ensure patient is in a position which provides visual access to the mouth seeking their assistance to open their own mouth to minimise contact with the mouth and use appropriate infection control procedures

2.8 Provide support for patient’s head or chin to enhance visual access without creating discomfort for the patient



3. Assist and support patients in their identified oral hygiene needs

Performance Criteria:

3.1 Prepare oral hygiene products and aids for use with teeth and soft tissue or dentures in an appropriate, safe and patient preferred manner

3.2 Inform patient and/or carer of oral hygiene processes to take place and incorporate toothbrush care

3.3 Provide and record individualised care support or assistance with oral hygiene tasks with consideration of identified patient preferences or risks

3.4 Where appropriate encourage patient to wear, insert and remove own dentures in line with care plan and support and assist patients with care of dentures

3.5 Update knowledge of techniques to improve oral hygiene practices and modified oral hygiene methods and aids


4. Recognise and report changes in patient oral hygiene requirements

Performance Criteria:

4.1 Regularly review and document oral hygiene techniques being used to ensure oral health is maintained according to

the oral health care plan

4.2 Identify variations in oral hygiene support requirements and report to supervisor any concerns to arise during patient contact

4.3 Consult with patient and supervisor to identify required changes to procedures and oral health products and aids

4.4 Maintain and file documentation using relevant technology


Learning Outcomes

Refer to elements. 

Details of Learning Activities

A combination of learning activities have been designed to help students to achieve learning outcomes of this unit:

  • Facilitator led classroom based lecture and or workshop using PowerPoint Presentations
  • Written classroom tasks
  • Demonstration and classroom discussion
  • Group discussions
  • Participation in group activities based on simulated workplace exercises
  • Clinical practice, peer evaluation/feedback session/completion of practical worksheets
  • Online learning resources accessed via myRMIT Studies (BlackBoard)
  • Self-managed research to support completion of assessment tasks. 

Teaching Schedule

This unit is scheduled for delivery as per the timetable issued on Induction Day and is also located on BlackBoard. The classes will be delivered, on level 3 or 2 of Building 154, RMIT (within the Royal Dental Hospital of Melbourne).

Notification will be provided via student email if the date or location change.

Learning Resources

Prescribed Texts


Other Resources

Students will be expected to utilise a range of recent and appropriate library, electronic, text and other resources. Students will be provided with resources and tools for learning in this course through myRMIT Studies (BlackBoard).

  • Evolve Website:   This website has been set up by the publisher of the textbook, Modern Dental Assisting and offers free student learning resources and is and highly recommended.
  • RMIT Studies (Blackboard) for RMIT Online resources.
  • RMIT Library for textbooks and other resources.
  • RMIT Library (Dental Guides):  
  • Workplace Procedure Manuals and Workplace checklists.

Overview of Assessment

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

  • performed effective oral hygiene practices on 3 different patients in the workplace
  • used processes, aids and equipment appropriately in provision of oral hygiene, including performing the following tasks at least 1 time:
  • tooth brushing
  • soft tissue cleaning
  • use of mouthwash
  • care of dentures
  • care of crown or bridge or implant or braces


Assessment Tasks

Assessment 1: 

Video Assessment (three patients)

Assessment 2:

Assignment (Oral Hygiene)


Elements/Performance Criteria Covered


Ass 1


Ass 2


















































To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.


Assessment Tasks

Assessment 1:   Online quiz Video (three patients) and written report

Students will submit the Video (three patients) and written report and they will be graded with either a S (Satisfactory) or NYS (Not Yet Satisfactory) according to the assessment guidelines and criteria outlined in the P2 Assessment Outline. All assessment criteria must be successfully completed in order to achieve a satisfactory result.

Feedback to students will be provided at an allocated time at RMIT.


Assessment 2:  Assignment on oral hygiene products.

Students will submit the Assignment on dental products and they will be graded with either a S (Satisfactory) or NYS (Not Yet Satisfactory) according to the assessment guidelines and criteria outlined in the  Assessment Outline. All assessment criteria must be successfully completed in order to achieve a satisfactory result.

Feedback to students will be provided at an allocated time at RMIT.

Assessment Matrix


Other Information

Please refer to the RMIT Student Page for extensive information about study support, assessments, extensions, appeals and a range of other matters:


RMIT provides all students with an extension range of online and campus based study support services ranging from:



RMIT University requires that you present only YOUR work for assessment.

Plagiarism is a form of cheating. It is the presentation of the work or idea of another person. Plagiarism is NOT acceptable. Penalties can include charges of academic misconduct, cancellation of results and exclusion from your course. Please note: It is also a disciplinary offence to allow your work to be plagiarised by another student. When signing the coversheet (electronic or paper based), you are declaring that the work is not plagiarised.


Special Consideration

Please note: Students may apply for Special Consideration as per the information via the RMIT website  if they believe that to complete assessment for this unit by the submission date has been affected by factors beyond their control. Special consideration must be lodged prior to or within 48 hours of the scheduled assessment time or assessment submission date. The application for Special Consideration is NOT granted automatically on application.


RMIT Assessment Appeal Process

Students may appeal against their assessment result as per the information via the RMIT website. The Appeals Against Assessment policy and procedure applies to all coursework programs in all careers. The appeal process is staged and students are required to follow each stage in order to ensure their full entitlement to appeal, this is available on;ID=nwjxaifdrgle (unresolved) 



It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensure the maximum opportunity to gain competency. 


Recognition of Prior Learning and Credit Transfer

If you think you have some or all of the knowledge and competencies described, please discuss the Recognition of Prior Learning and Credit Transfer options that may be available to you with the Program Coordinator. For more information go to:


Course Overview: Access Course Overview