Course Title: Work effectively with culturally diverse clients and co-workers

Part B: Course Detail

Teaching Period: Term1 2015

Course Code: EMPL5966C

Course Title: Work effectively with culturally diverse clients and co-workers

School: 360T Education

Campus: Brunswick Campus

Program: C4349 - Certificate IV in Education Support

Course Contact: Soosan Kian Robyn Blaikie

Course Contact Phone: 03 9925 9183 03 9925 4383

Course Contact Email: soosan.kian@rmit.edu.au robyn.blaikie@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Soosan Kian soosan.kian@rmit.edu.au 9925 9183

Jane Collins jane.collins@rmit.edu.au 9925 9494
 

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

No specific pre-requisite and co-requisite.

Course Description

This unit deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTHIR403C Work effectively with culturally diverse clients and co-workers

Element:

1. Reflect cultural awareness in work practice

Performance Criteria:

1.1 Demonstrate awareness of culture as a factor in all human behaviour by using culturally appropriate work practices
1.2 Use work practices that create a culturally and psychologically safe environment for all persons
1.3 Review and modify work practices in consultation with persons from diverse cultural backgrounds
 

Element:

2. Accept cultural diversity as a basis for effective work place and professional relationships

Performance Criteria:

2.1 Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients
2.2 Use specific strategies to eliminate bias and discrimination in the workplace
2.3 Contribute to the development of work place and professional relationships based on acceptance of cultural diversity

Element:

3. Communicate effectively with culturally diverse persons

Performance Criteria:

3.1 Show respect for cultural diversity in all communication with clients, families, staff and others
3.2 Use communication constructively to develop and maintain effective relationships, mutual trust and confidence
3.3 Where language barriers exist, make efforts to communicate in the most effective way possible
3.4 Seek assistance from interpreters or other persons as required
 

Element:

4. Resolve cross-cultural misunderstandings

Performance Criteria:

4.1 Identify issues that may cause conflict
4.2 If difficulties or misunderstandings occur, consider the impact of cultural differences
4.3 Make an effort to sensitively resolve differences, taking account of cultural considerations
4.4 Address any difficulties with appropriate people and seek assistance when required
 


Learning Outcomes


This unit develops the cultural awareness required for effective communication and cooperation with persons of diverse cultures. On successful completion of this unit, you will have developed and applied the skills and knowledge required to demonstrate your competency in the above elements.


Details of Learning Activities

 

This unit is part of the Certificate IV  in Education Support program. You will study this unit with several other units on the same day. Your program consists of face to face teaching, Directed Study and you are expected to participate in professional placement. It is highly recommended that students attend at least 85% of class time as crucial learning activities, assessment task preparation some assessment tasks are completed in class. You are not required to attend to complete Directed Study, however you are expected to complete all work given and will at times be required to show evidence that the work has been completed in this unit. Directed Study is a very important part of your program. An outline of your Directed Study will be given by your teacher and is published in the Weekly Program Delivery Plan.
The student learning experience will be facilitated through participation in a range of activities: 


  • Group discussion 

  • Research assignments

  • Guest speakers

  • Oral and/or written questions on "What if?" scenarios

  • Realistic simulations and role play
  • Practical demonstrations and direct observation of actual work and simulated work practice
  • Oral Presentations
  • Individual and group projects - Completing the projects will include negotiated independent study time and practical work relevant to the unit of competency. 

  • Professional placement


Teaching Schedule

Program Dates: 9 February - 19 June 2015

Mid Semester Break: 3 April - 10 April 2015
Public Holidays: 9 March 2015 (Labour Day); 8 June 2015 (Queen’s Birthday)

This course first term only 9 February - 3 April, 2015 

This unit will be delivered weekly. The times will be outlined in the program delivery plans which are updated each week.
Please note: While your teacher will cover all the material in this schedule, the weekly order is subject to change depending on class needs and availability of speakers and resources. Should the teaching schedule change students will be advised via blackboard.
Library Orientation & an RMIT Online Systems Information Session will be scheduled during the first two weeks of your program. Information about student services, rights and responsibilities is contained in your student diary.


 This unit of competency is clustered with  CHCCS506A Promote and respond to workplace diversity
 

 

WeekHLTHIR403C Work effectively with culturally diverse clients and co-workers

HLTHIR403C

Elements

HLTHIR404D

Elements

BSBWOR203B

Elements

1

Reflect an awareness of Aboriginal and Torres Strait Islander history and cultures in work practices
 

 

Diversity: different cultures

 

 Culture What is it?

 

111,2
2

Local government history and action policies for Aboriginal and Torres Strait Islanders 
 

discussion questions for visit to English as an Additional language class

 

3

 

 

2

 

2
3

Excursion RMIT city EAL class

Diversity

group dynamics

Reflection
 

2

 

1

 

 

2,3
4

Assessment task: Cultural diversity Reflection (Group Work)

 

 

 

1

 

3

 

1,2,3
5creating a psychologically safe environment

group dynamics
 

 

 Assessment ATSI Portfolio Active listening

 

3,4,

 

1

 

2
6

strategies to eliminate bias

Harmony Day resources: Activities

 

 

 


 

2

 

 

3

2
7

 

 

 

 Assessment:  Oral Presentation educational websites Racism


strategies
Critical issues

 

 

2

 

 

3

2
8communication

review

4

 

 

 2

2

 

 **The teaching schedule maybe subject to change. Students will be advised via Blackboard and in class should changes occur.
 


 


Learning Resources

Prescribed Texts


References


Other Resources

TEXTS AND EQUIPMENT

There are no set texts in this course. RMIT will provide you with resources and tools for learning in this course through handouts, our online systems and access to facilities and relevant software. You will also have access to the library resources. It is recommended that you bring:

• Display folder with plastic sleeves
• Highlighter pens
• Notebook or loose leaf paper
• Headphones (use your own or they can be purchased from the Brunswick Library very cheaply)
• USB (Memory stick)


Overview of Assessment

This unit is part of an integrated program. You must demonstrate evidence of specified essential knowledge as well as essential skills required to demonstrate competence in this unit. Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks. You may be assessed by:
• Oral or written questioning
• oral presentations
• Assignments and projects
• Direct observation of actual work practice
• Presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files
• Work-based activities
• Third-party feedback from a work supervisor/employer
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program manager or the Equitable Learning Services if you would like to find out more.

The Student Charter www.rmit.edu.au/about/our-education/supporting-learning-and-teaching/student-charter/ summarises your responsibilities as an RMIT University student as well as the responsibilities of the university.

Your course assessment conforms to RMIT assessment principles, regulations, policies and procedures which can be found on the RMIT University website at: http://www1.rmit.edu.au/browse;ID=qwxbqbg739rl1


Assessment Tasks

Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
Assessment tasks in this course are either formative or summative. Formative tasks provide the basis for ongoing feedback and can be considered essential building blocks for the more substantial summative assessment tasks. Summative assessment tasks in this unit are assessed using the following competency based results:


Assessment 1. Assessment task: Cultural diversity Reflection (Group Work) week 4

Assessment 2 ATSI Portfolio Active Listening Guest speaker Week 5

Assessment 3 Oral  Presentation Educational Websites Racism Week 7


 

CA – Competency achieved
NYC – Not Yet Competent
Please note:
Assessments tasks may include other Units of competency from the program.

All Assessment tasks should be submitted by the deadline. If an extension is required you must ask your teacher for one before the due date.

 


Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant Unit of Competency.
These are available from the course contact person (stated above).

Other Information

You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

Attendance - The major learning experience involves participating in face to face classes. It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency. www.rmit.edu.au/policies/academicprogress

Feedback - Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. Students will be asked to attend mid semester interviews with relevant teachers and Program Coordinator.

Special Consideration - All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Please see the RMIT website for further information. www.rmit.edu.au/students/assessment/extension

Academic Integrity and Plagiarism - RMIT University has a strict policy on plagarism and and academic integrity. Please refer to the website for more information on this policy.http://www.rmit.edu.au/students/academic-integrity

 

Course Overview: Access Course Overview