Course Title: Work effectively with culturally diverse clients and co-workers

Part B: Course Detail

Teaching Period: Term2 2016

Course Code: EMPL5966C

Course Title: Work effectively with culturally diverse clients and co-workers

School: 360T Education

Campus: Brunswick Campus

Program: C4349 - Certificate IV in Education Support

Course Contact: Soosan Kian Robyn Blaikie

Course Contact Phone: 03 9925 9183 03 9925 4383

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

No specific pre-requisite and co-requisite.

Course Description

This unit deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTHIR403C Work effectively with culturally diverse clients and co-workers


1. Reflect cultural awareness in work practice

Performance Criteria:

1.1 Demonstrate awareness of culture as a factor in all human behaviour by using culturally appropriate work practices 1.2 Use work practices that create a culturally and psychologically safe environment for all persons 1.3 Review and modify work practices in consultation with persons from diverse cultural backgrounds


2. Accept cultural diversity as a basis for effective work place and professional relationships

Performance Criteria:

2.1 Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients 2.2 Use specific strategies to eliminate bias and discrimination in the workplace 2.3 Contribute to the development of work place and professional relationships based on acceptance of cultural diversity


3. Communicate effectively with culturally diverse persons

Performance Criteria:

3.1 Show respect for cultural diversity in all communication with clients, families, staff and others 3.2 Use communication constructively to develop and maintain effective relationships, mutual trust and confidence 3.3 Where language barriers exist, make efforts to communicate in the most effective way possible 3.4 Seek assistance from interpreters or other persons as required


4. Resolve cross-cultural misunderstandings

Performance Criteria:

4.1 Identify issues that may cause conflict 4.2 If difficulties or misunderstandings occur, consider the impact of cultural differences 4.3 Make an effort to sensitively resolve differences, taking account of cultural considerations 4.4 Address any difficulties with appropriate people and seek assistance when required

Learning Outcomes

This unit develops the cultural awareness required for effective communication and cooperation with persons of diverse cultures. On successful completion of this unit, you will have developed and applied the skills and knowledge required to demonstrate your competency in the above elements.

Details of Learning Activities

This unit is part of Certificate IV in Education Support program. Your program consists of face to face teaching, Unsupervised Directed Study and you are required to participate in compulsory work placement. It is strongly advised you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency. You are not required to attend to complete Unsupervised Directed Study, however you are expected to complete the work given and will at times be required to show evidence the work has been completed. Your Unsupervised Directed Study will be posted on Blackboard.

The student learning experience will be facilitated through participation in a range of activities:
• Work Placement
• Group discussion
• Research assignments
• Guest speakers
• Oral and/or written questions on "What if?" scenarios
• Realistic simulations and role play
• Practical demonstrations and direct observation of actual work and simulated work practice
• Oral Presentations
• Individual and group projects - Completing the projects will include negotiated independent study time and practical work relevant to the unit of competency. 

Teaching Schedule

Please note: While your teacher will cover all the material in this schedule, the order is subject to change depending on class needs and availability of speakers and resources. 

Session 1
Diversity - Own cultural conceptions and pre-conceptions and perspective of diverse cultures
Cultural diversity in Australian society (diversity in workplace)
Cultural influences and changing cultural practices in Australia and its impact on diverse communities; culture as a dynamic social phenomenon

E1 E2 E3

Session 2
The principles of equal employment opportunity, sex, race, disability, anti-discrimination and similar legislation and the implications for work and social practices
Resources and assistance in relation to cultural diversity issues
Identifying and implementing culturally safe work practices
Applying culturally respectful practices in the workplace

E1 E2 E3 E4

Session 3
Responding respectfully and sensitively to cultural beliefs and practices that may cause harm
Impact of cultural practices and experiences on personal behaviour, interpersonal relationships, perception and social expectations of others
Integrating principles of diversity in the workplace

E1 E2 E3 E4

Session 4
Effective strategies to address and eliminate discrimination and bias in the workplace
Recognition that the word ’normal’ is a value-laden
Forming effective workplace relationships with co-workers and colleagues of diverse backgrounds and cultures

The role and use of language and cultural interpreters
E1 E2 E3 E4

Session 5
Effective strategies to address and eliminate discrimination and bias in the workplace

Basic conflict resolution and negotiation skills

Applying negotiation skills

E1 E2 E3 E4

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

This unit is part of an integrated program. You must demonstrate evidence of specified essential knowledge as well as essential skills required to demonstrate competence in this unit. Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks. You may be assessed by:
• Oral or written questioning
• oral presentations
• Assignments and projects
• Direct observation of actual work practice
• Presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files
• Work-based activities
• Third-party feedback from a work supervisor/employer
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program manager or the Equitable Learning Services if you would like to find out more.

The Student Charter summarises your responsibilities as an RMIT University student as well as the responsibilities of the university.

Your course assessment conforms to RMIT assessment principles, regulations, policies and procedures which can be found on the RMIT University website at:;ID=qwxbqbg739rl1

Assessment Tasks

Assessment Tasks

Assessment 1. Cultural Awareness Assignment  (Week 13)

Assessment 2. Report (Week 15)

Assessment 3. In-Class Q & A (Week 16)

Assessment 4 – Workplacement Observation/Demonstration (Week 12-17)

Assessment tasks in this unit are assessed using the following competency based results:

CA – Competency achieved
NYC – Not Yet Competent

All Assessment tasks should be submitted by the due date. If an extension is required please contact your teacher and/or Coordinator before the due date.
You must complete a submission cover sheet for every piece of submitted work.
All assessment tasks including electronically recorded student work will be kept by the University for student feedback and to meet government requirements.
If you are found to be Not Yet Competent in a Course Assessment Task you may be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission.

Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant Unit of Competency and with the critical aspects of assessment for each unit. The assessment matrix for units will be available on Blackboard for students to access.

Other Information


Attendance - The major learning experience involves participating in face to face classes. It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Feedback - Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. Students will be asked to attend mid semester interviews with relevant teachers and Program Coordinator.

Special Consideration - All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Please see the RMIT website for further information.

Academic Integrity and Plagiarism - RMIT University has a strict policy on plagarism and and academic integrity. Please refer to the website for more information on this policy.

Course Overview: Access Course Overview