Course Title: Use communication to build relationships

Part A: Course Overview

Program: C4352 Certificate IV in Youth Work

Course Title: Use communication to build relationships

Portfolio: DSC Portfolio Office

Nominal Hours: 55

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

MKTG7971C

City Campus

TAFE

365T Global, Urban and Social Studies

Face-to-Face

Term2 2016,
Term1 2017

Course Contact: Dianne Mackay

Course Contact Phone: +61 (3) 9925 4454

Course Contact Email: dianne.mackay@rmit.edu.au



Course Description

In this unit students will develop the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.  This unit applies to work across a range of workplace contexts where workers at all levels may communicate with individuals and/or groups both in person and in writing.  

 

Pre-requisite Courses and Assumed Knowledge and Capabilities

None



National Competency Codes and Titles

National Element Code & Title:

CHCCOM002 Use communication to build relationships

Elements:

1. Communicate with clients and co-workers

2. Address communication needs

3. Facilitate meetings


Learning Outcomes

On successful completion of this course you will have developed the skills and knowledge required to demonstrate competency in the above elements.


Overview of Assessment

This course is assessed in accordance with competency-based assessment.

To demonstrate competency in this course you will need to complete the following assessment tasks to a satisfactory standard. You will receive feedback from the teacher when you have completed the assessment tasks.

Assessment One

Task 1: Facilitate a Meeting: this task involves working in a small group to role play a meeting with colleagues.  Stunts will create an email invitation, an agenda and audio/video recording of the meeting.  

Task 2: Written communication requirements: write up the minutes of the meeting and present them to the 'work group' in the role play simulation.  

Task 3: Feedback and reflection: receive feedback from three (3) colleagues in a meeting.   Written reflection about incorporating feedback into your professional practice.  

You should refer to the assessment plan which is available on Blackboard for details of each assessment task and for detailed assessment criteria. 

Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are:

CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did not Submit for Assessment

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.

A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online: http://www1.rmit.edu.au/browse;ID=c15i3ciaq8ca