Course Title: Use communication to build relationships

Part A: Course Overview

Program: C4352 Certificate IV in Youth Work

Course Title: Use communication to build relationships

Portfolio: DSC Portfolio Office

Nominal Hours: 55

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

MKTG7971C

City Campus

TAFE

365T Global, Urban and Social Studies

Face-to-Face

Term2 2016,
Term1 2017,
Term1 2018,
Term1 2019

Course Contact: Dianne Mackay

Course Contact Phone: +61 (3) 9925 4454

Course Contact Email: dianne.mackay@rmit.edu.au



Course Description

In this unit students will develop the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.  This unit applies to work across a range of workplace contexts where workers at all levels may communicate with individuals and/or groups both in person and in writing.  

This unit is taught and assessed with

CHCGRP002 Plan and conduct group activities and

CHCCDE003 Work within a community development framework

 

Pre-requisite Courses and Assumed Knowledge and Capabilities

None



National Competency Codes and Titles

National Element Code & Title:

CHCCOM002 Use communication to build relationships

Elements:

1. Communicate with clients and co-workers

2. Address communication needs

3. Facilitate meetings


Learning Outcomes

On successful completion of this course you will have developed the skills and knowledge required to demonstrate competency in the above elements.


Overview of Assessment

Assessment Task 1
Write an email to demonstrate professional communication skills

Assessment Task 2
Create a poster to convey EITHER youth work clients rights to privacy and confidentiality OR the service providers responsibility to provide duty of care to youth work clients. 

Assessment Task 3

Written response to five questions  on community development theories and models of practice (100-150 words per questions)

 

Assessment Task 4 

a) Working in groups plan and implement a public community development activity at RMIT. b) Answer  questions regarding the planning, developing, implementing and evaluating of your project c) Arrange a series of meetings and submit an agenda and the minutes for planning and implementing your activity.

d) You should refer to the assessment plan which is available on Canvas for details of each assessment task and for detailed assessment criteria.

Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are:
CA: Competency Achieved

NYC: Not Yet Competent
DNS: Did not Submit for Assessment

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Equitable Learning Services if you would like to find out more (https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services)   A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.   Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams