Course Title: Use communication to build relationships

Part A: Course Overview

Program: C4363 C4363 Certificate IV in Community Services

Course Title: Use communication to build relationships

Portfolio: DSC Portfolio Office

Nominal Hours: 55

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

MKTG7970C

City Campus

TAFE

365T Global, Urban and Social Studies

Face-to-Face

Term1 2016,
Term2 2016,
Term1 2017

Course Contact: Bronwyn Tanti

Course Contact Phone: 9925 9079

Course Contact Email: bronwyn.tanti@rmit.edu.au



Course Description

This course describes the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.

This course applies to work across a range of workplace contexts where workers at all levels may communicate with individuals and/or groups both in person and in writing.

This course is delivered and assessed in a cluster with:

CHCDIV001 - Work with diverse people

 

Pre-requisite Courses and Assumed Knowledge and Capabilities

None



National Competency Codes and Titles

National Element Code & Title:

CHCCOM002 Use communication to build relationships

Elements:

1. Communicate with clients and co-workers

2. Address communication needs

3. Facilitate meetings


Learning Outcomes

On successful completion of this course you will have developed the skills and knowledge required to demonstrate competency in the above elements


Overview of Assessment

Assessment task 1: Individual assessment

Assessment task 2: Individual assessment

Assessment task 3: Online quiz