Course Title: Provide person-centred services to people with disability with complex needs

Part B: Course Detail

Teaching Period: Term2 2016

Course Code: HWSS6117C

Course Title: Provide person-centred services to people with disability with complex needs

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C4365 - Certificate IV in Disability

Course Contact: Renee Costa

Course Contact Phone: 9925 0886

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 90

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to provide person-centred services to people with disability with complex or special support needs under the supervision of a relevant professional

This unit applies to workers in varied disability contexts. Work performed requires a range of well developed, person-centred skills where some discretion and judgement is required and workers will take responsibility for their own outputs.

This unit is delivered and assessed as a cluster with:

CHCDIV001 - Work with diverse people

CHCCCS025 - Support relationships with carers and families

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIS010 Provide person-centred services to people with disability with complex needs


1. Evaluate and prioritise the needs of a person with complex support issues

Performance Criteria:

1.1 Identify and prioritise the needs of the person, taking into account the possibility of co-existing issues

1.2 Identify specific problems, issues and challenges for the person in line with job role and organisation procedures

1.3 Analyse and interpret data, with assistance from health professionals and other relevant personnel

1.4 Recognise the impact of complex support issues on the persons family

1.5 Establish priorities for support with the person and/or family and/or carer and/or relevant other


2. Develop an individualised plan to achieve maximum quality of life

Performance Criteria:

2.1 Utilise best practice guidelines when developing strategies to address complex and/or special needs

2.2 Liaise with relevant experts and/or health professionals when developing individualised plans

2.3 Negotiate and establish goals with the person and/or family and/or carer and/or relevant other

2.4 Access and negotiate resources in order to deliver identified services

2.5 Access community support agencies to facilitate the achievement of established goals


3. Coordinate the delivery of the individualised plan

Performance Criteria:

3.1 Ensure services and support activities are undertaken by appropriately skilled workers

3.2 Recognise when a service and/or support worker is no longer able to provide the level of service required

3.3 Support all stakeholder involved in the service provision to understand the individualised plan and their roles and responsibilities within that plan 


4. Coordinate the monitoring, evaluation and review of the individualised plan

Performance Criteria:

4.1 Seek feedback from all stakeholder when evaluating effectiveness of the individualised plan and re-prioritising support needs

4.2 Seek feedback from the person and/or carer and/or relevant other when evaluating effectiveness of the individualised plan

4.3 Seek advice and assistance when the person’s goals and needs are not being achieved

4.4 Make necessary revisions to the individualised plan in line with role, organisation and/or program guidelines and in consultation with the person and/or family and/or carer and/or relevant other

Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities


  • class exercises to review discussions and workshops
  • seminars/workshops/presentations
  • practical demonstration and use of workplace equipment and tasks
  • guest presentations
  • group discussions
  • research in and out of class time
  • independent workplace case study
  • group activities/projects

Teaching Schedule


Workshop numberContentElements/ UnitsAssessment
6: 06/08/16Disability work in a diverse community - maintaining and developing individual networks
- overview of course content and assessment requirements
- identifying individual and community networks
- Diversity - cultural, religious, economic, social, gender, sexual orientation
- Identifying how community diversity links with the needs of the people you support
- Reviewing individual and complex support needs and effective planning
- Communication and language needs




Assessment task 1: In-class questions

Assessment task 2: Case study part 2

Assessment task 3: Performance evidence
Workplace appointment to be scheduled

7: 26/08/16

Working within a holistic framework- the diverse and complex needs of the people you support and their families and carers
- Overview of course content and assessment requirements
- Needs and issues in a life - health, relationships, accomodation, financial security
- Assessment of needs outside disability specific issues
- Disability support worker roles in assessment and identification of non-disability specific needs
- Implementing the individual plan in this context





Assessment task 1: In-class questions

Assessment task 2: Case study part 2

Assessment task 3: Performance evidence
Workplace appointment to be scheduled 



Learning Resources

Prescribed Texts


Other Resources

Additional resources available both in class and online.  

Overview of Assessment

Assessment Task 1: Workshop - Short answer based on work practices in diversity including complex needs

Assessment Task 2: Case Study Part 2 - based on a person whom you support including family/carer support

Assessment Task 3: Professional Discussion, Workplace Document, Third Party Report 

Assessment Tasks


This course is assessed in accordance with competency based assessment. The unit CHCDIS010 Provide services to people with disability with complex needs is assessed with the units CHCCCS015 Provide individualised support and CHCDIS007 Facilitate the empowerment of people with disability.


To demonstrate competency in this course you will need to complete all of the following pieces of assessment to a satisfactory standard. You will receive written feedback on all assessment (refer to MyRMIT for assessment criteria). You will receive a full assessment brief and it will be available on the Blackboard site accessed via MyRMIT.


Assessment Task 1: Understanding theory – short answer questions

You will use the information, discussions and materials from the workshops and your own reading and experience to consider what empowerment, self-determination, independence, advocacy and self-management mean, and how the lives of people with a disability are enhanced by positive attitudes and practices


Assessment Task 2: In-class group task: Scenario – providing individualised services and supports

Working in small groups and using your knowledge and experience, the materials provided and discussions from the workshops, respond to the case study and questions about aperson with multiple disability who is in a time of transition. You will consider the personal support needs, individual and family circumstances, and the roles and responsibilities of a Community Support Organisation (CSO) and disability support workers (DSW),   The responses should be be based on your agency’s policy and procedure with practical examples which add to the evidence of your knowledge and skills.


Assessment Task 3: Professional Discussion and performance evidence

This describes skills and knowledge you can demonstrate via your job role providing services to people with disability with complex needs,providing individualised support and facilitating the empowerment of people with disability. This will workplace evidence will be provided via a professional discussion and presentation of workplace evidence during planned workplace visits.


When you have completed all unit tasks to “Satisfactorily completed” standard, you will be signed off as “Competency Achieved” in this unit.


Assessment Matrix

Students will be given an assessment marking guide for reference at the time that the assessment tasks are distributed and verbal feedback if required

Other Information


Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of implications of plagiarism.

It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Applying for an Extension

Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.

Applying for Special Consideration

If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:

Academic Integrity

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.

If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:

The RMIT library provides tools to assist with your referencing

Plagiarism and Collusion

Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.

Examples of plagiarism include:

  • Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
  • Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
  • Piecing together text from one or more sources and adding only linking sentences;
  • Copying or submitting whole or parts of computer files without acknowledging their source;
  • Copying designs or works of art and submitting them as your original work;
  • Copying a whole or any part of another student's work; and
  • Submitting work as your own that someone else has done for you.
  • Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.

For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations –;ID=r7a7an6qug93

Plagiarism Software

The originality verification software Turnitin may be used in this course. For details, see:

Complaints Procedure:

RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.

Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.

Student Complaints Policy:

Student complaints Procedure:;ID=i1lexipvjt22

Student Complaints Form:

Course Overview: Access Course Overview