Course Title: Assist with administration in dental practice

Part A: Course Overview

Program: C4385 Certificate IV in Dental Assisting

Course Title: Assist with administration in dental practice

Portfolio: SEH Portfolio Office

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Flexible Terms

Course Code




Learning Mode

Teaching Period(s)


City Campus


174T School of VE Engineering, Health & Science

Face-to-Face or Internet or Workplace

VE 2018 (All)

Course Contact: Ms. Suzanne Dellas Fatone

Course Contact Phone: +61 3 9341 1406

Course Contact Email:

Course Description

This unit of competency describes the skills and knowledge required for a dental assistant to assist the operator by managing appointments to suit the patient and the organisation, recording and reconciling payments, and maintaining patient records.


This unit applies to dental assistants who assist with administration in dental practice.


The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

HLTDEN003 Assist with administration in dental practice


1. Communicate effectively with patients and other persons

2. Respond appropriately to enquiries from patients and visitors

3. Allocate appointments appropriate to patient and organisation requirements

4. Calculate and record basic financial transactions

5. Handle cash and record financial transactions

6. Maintain patient records

7. Assist with patient recalls

Learning Outcomes

Refer to elements

Overview of Assessment

Before the critical aspects of evidence are considered all prerequisites must be met.

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:


Assessment: Task 1

Simulated Practical Assessment

Assessment: Task 2

Written Assessment

Assessment: Task 3

Workplace Assessment 1

Assessment: Task 4

Workplace Assessment 2



To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.