Course Title: Facilitate the interests and rights of clients

Part B: Course Detail

Teaching Period: Term1 2017

Course Code: LAW5734C

Course Title: Facilitate the interests and rights of clients

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C5360 - Diploma of Financial Counselling

Course Contact: Jo Wallwork

Course Contact Phone: +61 3 9925 3983

Course Contact Email: mary-josephine.wallwork@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 100

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns, and realise their interest, rights, and needs.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCADV001 Facilitate the interests and rights of clients

Element:

E1. Facilitate the realisation of client interests, rights and needs

Performance Criteria:

1.1 Discuss the rights and responsibilities of all parties with client

1.2 Provide client with researched, relevant and timely information on their rights and responsibilities

1.3 Assist clients to identify their own interests, rights, needs, choices and responsibilities

1.4 Identify when rights are infringed or not being met

1.5 Provide client with information on available options for meeting their rights and needs and assist them to identify their preferred option

Element:

E2. Advocate in accordance with client preferences and requests to optimise client outcomes

Performance Criteria:

2.1 Undertake an assessment to identify client’s ability to advocate for self

2.2 Initiate, negotiate and implement relevant strategies for addressing client rights and needs in collaboration with the client

2.3 Identify potential barriers as well as resources

2.4 Identify and contact the most appropriate individuals and/or organisations and represent the client to optimise outcomes for the client

2.5 Ensure information is kept in confidence unless authorisation is given to release it

Element:

E3. Provide ongoing support to clients

Performance Criteria:

3.1 Support and encourage clients to exercise their rights and personal preferences without compromising their safety and that of others

3.2 Consult with supervisor, other support workers and the service about interests, rights and needs of clients in a way that upholds their rights and supports their reasonable expectations

3.3 Identify situations of risk or potential risk and refer appropriately

3.4 Apply work practices to minimise potential for harm to clients, self and others

3.5 Conduct all activities in accordance with legal, organisation and duty of care requirements

Element:

E4. Support clients making a complaint

Performance Criteria:

4.1 Discuss organisation and legal complaints mechanism and ensure client is aware of rights and responsibilities

4.2 Assist client in lodging a complaint

4.3 Monitor process and provide ongoing support and information to client

Element:

E5. Review progress

Performance Criteria:

5.1 Discuss progress and outcomes with the client and collaborate on further action as necessary

5.2 Ensure follow up and links to other services as required and in accordance with client preferences

5.3 Obtain feedback and identify opportunities for improvement to own work and action as appropriate


Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.  By applying these skills, you will be able to assist clients to articulate their own needs and requirements and be able to develop their own problem-solving and action-planning skills.


Details of Learning Activities

In-class activities

  • Teacher directed group activities
  • Group discussion
  • Role play activities
  • Industry speakers

Out-of-class activities

  • independent project based work 
  • online and other research 
  • independent study


Teaching Schedule

 

Please note: While your teacher will cover all the material in this schedule, the weekly order is subject to change depending on class needs and availability of speakers and resources.

Class

Content

 1

 

Introduction to unit

Relationship between human needs & human rights

Human rights frameworks

What is advocacy (differences with negotiation & mediation)

 

Rights & responsibilities of all parties – recognising these, discussing with client/s, providing client with researched, relevant, timely information re their rights & responsibilities

 

Working with the client to assist them in identifying their own interests, rights, needs, choices & responsibilities

 

Can client advocate for themselves? How to undertake an assessment to identify client’s ability to do this (and why)

 

Identifying when rights are infringed or not being met

 

Working with the client to identify options (providing information that is relevant, communicating effectively to elicit client needs – think of strategies to facilitate this process)

 

Working with barriers to this process (identifying what these barriers may be) – include these in development of strategies

2

 

Legal and ethical requirements - Duty of care

 

Working with client with other services, support workers – how to consult in a way that upholds their rights and supports their reasonable expectations

 

Maintaining confidentiality – client authorisation

 

Identifying situations of risk or potential risk – referring when appropriate (how to).  Look at work practices to minimise potential for harm to clients, self and others

 

Discuss organisation and legal complaints mechanism and ensure client is clear about their rights and responsibilities

 

Work with client to lodge a complaint – how to monitor process and provide ongoing support and information

 

Following up on advocacy process –

  • discussing progress and outcomes with client
  • collaborating with client on further action as necessary
  • ensuring that there is follow up and links to other services as/when required

 

As a worker, obtaining feedback and identifying opportunities to improve own work

 


Learning Resources

Prescribed Texts


References


Other Resources

RMIT will provide learning resources for this course.  Students are expected to use Blackboard to access learning resources and assessment material for this course.


Overview of Assessment

Your knowledge and understanding of course content is assessed through your engagement with case studies, where you will detail strategic approaches to working with clients in developing the clients' skills in goal-focused problem-solving.  You will need to have a good understanding of your role as advocate, and what this means in terms of working with clients, and you will be required to explain this role clearly.

You will be assessed through

  • Case study scenarios
  • Written assignment
  • Short answer questions

 

 


Assessment Tasks

 

This course is assessed in accordance with competency-based assessment.

 

To demonstrate competency in this course you will need to complete the following assessment tasks to a satisfactory standard. You will receive feedback from the teacher when you have completed the assessment tasks.

 

You should refer to the assessment plan which is available on Blackboard for details of each assessment task and for detailed assessment criteria. The dates noted below are provisional and may be subject to change.

 

Assessment Task 1: Case study scenario and short answer questions

Due date: 5 April 2017

Assessment Task 2: Written response and research questions

Due date: 5 April 2017

Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are:

CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did not Submit for Assessment


Assessment Matrix

 

The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These matrices are available through Program Administration.

Other Information

 

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students

Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of work submitted in hardcopy. For every piece of work submitted online you will complete an e-Declaration. The signed cover sheet or e-Declaration acknowledges that you are aware of the plagiarism implications.

 

Examples of other information that could be included in this section are listed below.  Please discuss with your Program Coordinator/Manager. Information needs to be consistent across the whole program.

 

Attendance
It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.


Applying for Special Consideration

If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see: http://www1.rmit.edu.au/students/specialconsideration

 

Assessment Appeals

If you believe your assessment result or final result is wrong please contact the course coordinator and provide the reason why you think your result is incorrect. Valid reasons for seeking a review of results include:

  1. a) You believe an error has occurred in the calculation of the grade; or,
  2. b) You believe the assessment did not comply with criteria published in the Course Guide; or,
  3. c) You believe the assessment did not comply with University Policies on Assessment (i.e. an error in process has occurred).

Full details of the procedure (including appeals procedure) can be located at this RMIT site: http://www1.rmit.edu.au/policies/academic#assessment

 

Academic Integrity

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.

If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website: http://www.rmit.edu.au/academicintegrity

The RMIT library provides tools to assist with your referencing http://www1.rmit.edu.au/library/referencing

 

Plagiarism and Collusion

Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.

Examples of plagiarism include:

  • Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
  • Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
  • Piecing together text from one or more sources and adding only linking sentences;
  • Copying or submitting whole or parts of computer files without acknowledging their source;
  • Copying designs or works of art and submitting them as your original work;
  • Copying a whole or any part of another student's work; and
  • Submitting work as your own that someone else has done for you.
  • Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.

For further information, please see the RMIT Plagiarism Policy –  http://www.rmit.edu.au/browse;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations – http://www1.rmit.edu.au/browse;ID=r7a7an6qug93

 

Plagiarism Software

The originality verification software Turnitin may be used in this course. For details, see: http://www.turnitin.com

 

Complaints Procedure:

RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.

Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.

Student Complaints Policy: http://www1.rmit.edu.au/policies/studentcomplaintspolicy

Student complaints Procedure: http://www1.rmit.edu.au/browse;ID=i1lexipvjt22

Student Complaints Form: http://mams.rmit.edu.au/v4ujvmyojugxz.pdf

 

Working with Children Check – This course requires a Working with Children Check

Police Check – This course requires a satisfactory police check

 

 

 

Course Overview: Access Course Overview