Course Title: Participate in basic workplace communication
Part B: Course Detail
Teaching Period: Term2 2012
Course Code: EMPL5672C
Course Title: Participate in basic workplace communication
School: 365T Global Studies, Soc Sci & Plng
Campus: City Campus
Program: C1071 - Certificate I in Work Education
Course Contact : Elizabeth-Anne Cotter
Course Contact Phone: +61 3 9925 4870
Course Contact Email:elizabeth-anne.cotter@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
nil
Course Description
In this course you will develop the knowledge and skills required to participate effectively in workplace communication. Workplace communication includes communicating information about routine tasks, processes, events, or skills; participating in group discussions to achieve appropriate work outcomes; and representing views of a group to others.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
TLIE307C Participate in basic workplace communication |
Learning Outcomes
On successful completion of this course you will have explored the following:
- Basic principles of effective communication
- Typical communication problems and appropriate action and solutions
- Protocols and procedures for communicating with others using relevant workplace technology
Details of Learning Activities
In class learning activities will include:
Group discussions
Group Activities/Projects
Role Plays
Case Studies
Out of class activities will include:
Excursions around Melbourne CBD
A work placement
Teaching Schedule
The teaching schedule is presented in a timetable format. You will be given a timetable for your program.
Learning Resources
Prescribed Texts
References
Other Resources
"Communicating at work" Aspire Publishing
"Communicate in the Workplace" Aspire Publishing
"Communication Studies" Bruce Elder
Overview of Assessment
Assessment is ongoing throughout this course and includes the following:
- Oral questioning
- Workplace observation during your work placement
- Short answer questions
Assessment Tasks
To demonstrate competency in this course, you will need to complete the following pieces of assessment to a satisfactory standard. You will receive feedback on all assessment.
Assessment task 1
A questionnaire. The questions will be answered within a simulated workplace context. This task will be completed during class.
Assessment Task 2
You will be observed in the workplace doing your normal workplace duties and demonstrating a range of communication skills
Assessment Matrix
Course Overview: Access Course Overview