Course Title: Participate in basic workplace communication

Part B: Course Detail

Teaching Period: Term2 2012

Course Code: EMPL5672C

Course Title: Participate in basic workplace communication

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C1071 - Certificate I in Work Education

Course Contact : Elizabeth-Anne Cotter

Course Contact Phone: +61 3 9925 4870

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

In this course you will develop the knowledge and skills required to participate effectively in workplace communication.  Workplace communication includes communicating information about routine tasks, processes, events, or skills; participating in group discussions to achieve appropriate work outcomes; and representing views of a group to others.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

TLIE307C Participate in basic workplace communication

Learning Outcomes

On successful completion of this course you will have explored the following:

- Basic principles of effective communication

- Typical communication problems and appropriate action and solutions

- Protocols and procedures for communicating with others using relevant workplace technology

Details of Learning Activities

 In class learning activities will include:

Group discussions

Group Activities/Projects

Role Plays

Case Studies

Out of class activities will include:

Excursions around Melbourne CBD

 A work placement

Teaching Schedule

The teaching schedule is presented in a timetable format. You will be given a timetable for your program.

Learning Resources

Prescribed Texts


Other Resources

"Communicating at work"  Aspire Publishing

"Communicate in the Workplace"  Aspire Publishing

"Communication Studies"  Bruce Elder

Overview of Assessment

Assessment is ongoing throughout this course and includes the following:

- Oral questioning

- Workplace observation during your work placement

- Short answer questions

Assessment Tasks

To demonstrate competency in this course, you will need to complete the following pieces of assessment to a satisfactory standard. You will receive feedback on all assessment.

Assessment task 1

A questionnaire. The questions will be answered within a simulated workplace context. This task will be completed during class.

Assessment Task 2

You will be observed in the workplace doing your normal workplace duties and demonstrating a range of communication skills

Assessment Matrix

Course Overview: Access Course Overview