Course Title: Collect, assess and use information

Part A: Course Overview

Program: C4210

Course Title: Collect, assess and use information

Portfolio: BUS

Nominal Hours: 10.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


650T TAFE Business


Term2 2009,
Term1 2010,
Term2 2010

Course Contact: Clem Simonetto

Course Contact Phone: +61 3 9925 5426

Course Contact Email:

Course Description

Collect, assess and use information covers the skills needed for obtaining information and presenting it in an appropriate format.

This unit is delivered and assessed in conjunction with:
FNSICCUS401B Deliver a professional service to customers which covers the knowledge and skills needed for understanding, clarifying, and meeting the customers needs and expectations and those functions associated with the provision of quality and professional service to customers;
and FNSICCUS402B Maintain customer relationship which covers the skills needed to maintain an ongoing relationship with customers and retain the business.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

FNSICGEN403B Collect, assess and use information


1. Clarify the requirements for the information

2. Collect and organise the information

3. Analyse and draw conclusions, if necessary

4. Present information in appropriate format

Learning Outcomes

Overview of Assessment

Assessment tasks will include the following:
1. Class test that requires you to use financial information and prepare basic financial reports.
2. An individual assignment that requires you to assess a customer or customers’ financial needs prior to providing the customer with a service based on a financial product commonly delivered by a bank or financial organization.

Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. Students will be provided with feedback throughout the course to check their progress.