Course Title: Respond holistically to client issues and refer appropriately

Part B: Course Detail

Teaching Period: Term1 2011

Course Code: HWSS5454C

Course Title: Respond holistically to client issues and refer appropriately

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C4262 - Certificate IV in Youth Work

Course Contact : Jennifer Brooker

Course Contact Phone: +(61 3) 9925 4115

Course Contact

Name and Contact Details of All Other Relevant Staff

Zaina Indira Nehme

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisite courses required.

Course Description

In this unit you will develop the knowledge and skills required to assess a range of client issues and refer appropriately.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCS422A Respond holistically to client issues and refer appropriately




Performance Criteria:


Learning Outcomes

By completing this unit you will achieve and demonstrate competence in the following elements:

  1. Establish interpersonal relationship with client
  2. Identify the range of issues impacting on the client and assess client needs
  3. Analyse and assess information to determine appropriate course of action to be followed
  4. Refer client to other services to provide coordinated support
  5. Review effectiveness of services provided to meet client needs

Details of Learning Activities

Your practical placement during this course (240 hours) will provide the learning opportunities necessary to develop the required skills, knowledge and attitude. 

Teaching Schedule

There are no classes scheduled for this unit. All learning will take place during your practical placement.

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

This unit forms a major part of the practical placement component of this qualification. Assessment is undertaken within the work environment. Students are required to assess their own level of competency during their placement period which is then discussed and confirmed with their workplace supervisor and placement coordinator.

Assessment Tasks

This unit will be assessed on-the-job during your practical placement.

To be deemed competent you must successfully complete an assessment task requiring you to demonstrate an understanding of how an agency works with its clients to assess their needs and provide effective support in a holistic way.

Task length: 300 - 500 words
Due Date: August 1st, 2011

Assessment Matrix

Course Overview: Access Course Overview