Course Title: Manage project quality

Part B: Course Detail

Teaching Period: Term2 2011

Course Code: MIET7345C

Course Title: Manage project quality

School: 650T TAFE Business

Campus: City Campus

Program: C5194 - Diploma of Information Technology (General)

Course Contact : Paul Lewis

Course Contact Phone: +61 3 9925 1615

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


This course is co-delivered and co-assessed holistically along with ICAA5056B Prepare disaster recovery and contingency plan (RMIT course code COSC 6073C)

Course Description

This unit describes the performance outcomes, skills and knowledge required to manage quality within projects.

It covers determining quality requirements, implementing quality assurance processes, and using review and evaluation to make quality improvements in current and future projects.

This unit is delivered using a blend of classroom-based and self-paced learning activities.

If you are undertaking this course in Melbourne from semester 2, 2012 onward your class will be held in a specialist computing lab. Students are not required to have their own mobile computing device during class time. It is however recommended that you have access to a mobile computing device to allow greater flexibility in terms of where you can work on campus outside class times.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBPM505A Manage project quality


1. Determine quality requirements

Performance Criteria:

1.1 Determine quality objectives, standards and levels, with input from stakeholders and guidance of a higher project authority, to establish the basis for quality outcomes and a quality management plan
1.2 Select and use established quality management methods, techniques and tools to determine preferred mix of quality, capability, cost and time
1.3 Identify quality criteria, obtain agreement from a higher project authority and communicate to stakeholders, to ensure clarity of understanding and achievement of quality and overall project objectives
1.4 Include agreed quality requirements in the project plan and implement as basis for performance measurement.


2. Implement quality assurance

Performance Criteria:

2.1 Results of project activities and product performance are measured and documented throughout the project life cycle to determine compliance with agreed quality standards
2.2 Causes of unsatisfactory results are identified, in consultation with the client, and appropriate actions are recommended to a higher project authority to enable continuous improvement in quality outcomes
2.3 Inspections of quality processes and quality control results are conducted to determine compliance of quality standards to overall quality objectives
2.4 A quality management system is maintained to enable effective recording and communication of quality issues and outcomes to a higher project authority and stakeholders


3. Implement project quality improvements

Performance Criteria:

3.1 Processes are reviewed and agreed changes implemented continually throughout the project life cycle to ensure continuous improvement to quality
3.2 Project outcomes are reviewed against performance criteria to determine the effectiveness of quality management processes and procedures
3.3 Lessons learned and recommended improvements are identified, documented and passed on to a higher project authority for application in future projects

Learning Outcomes

Details of Learning Activities

Theory sessions, online study material, hands-on practicals, in-class tests

Teaching Schedule

Topics Covered Assessment TasksCompetencies
Week 1:
4th July 2011
Project Management Review
Project Quality
Week 2:
11th July 2011
Determining Quality Requirements
Disaster Recovery
Contract & Procurement Techniques

Class exercises
Week 3:
18th July 2011
Analysis of existing systems
Contract & Procurement Techniques
Class exercisesBSBPM505A
 Week 4:
25th July 2011
Identifying risks and threats
Contract & Procurement Techniques

Project Requirements Handed out

Week 5:
1st Aug 2011
Developing a strategy
Contract & Procurement Techniques
Work on class exercises and project BSBPM505A
Week 6:
8th Aug 2011
Developing a Plan
Evaluating DRP templates
Contract & Procurement Techniques
Project Part A due BSBPM505A
Week 7:
15th Aug 2011
Discussion of Final Report
Contract & Procurement Techniques
Work on class exercises and project BSBPM505A
Week 8:
22rd Aug 2011
Project Work Project Part B due BSBPM505A
VACATION: Mid-semester break: 29th Aug – 2nd Sep
Week 9:
5th Sept 2011
Project Work Work on class exercises and project BSBPM505A
Week 10:
12th Sept 2011
Project Work Work on class exercises and project BSBPM505A
Week 11:
19th Sept 2011
Project Work Project Part C due BSBPM505A
Week 12:
26th Sept 2011
Project Work Work on class exercises and project BSBPM505A
Week 13:
3rd Oct 2011
Project Work Work on class exercises and project BSBPM505A
Week 14:
10th Oct 2011
Project Work Project Part D due BSBPM505A
Week 15:
17th Oct 2011
In Class Final Assessment  BSBPM505A
Week 16:
24th Oct 2011
Feedback on Competency   BSBPM505A


Learning Resources

Prescribed Texts

Schwalbe, K. 2010, Information Technology Project Management, 6th ed. Thomson Course Technology, Boston, Mass




Other Resources

Overview of Assessment

Students must demonstrate an understanding of all elements of competency to be deemed competent.

A range of assessment methods are used to assess practical skills and knowledge, for example:
• Direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
• Review of authenticated documents from the workplace or training environment
• Demonstration of techniques


Assessment Tasks

Assessment No                       Assessment Description                                Maximum % grade allocated
1.                                                  Class exercises                                                 CA / NYC 20%
2.                                                   Project Part A - Quality Plan                            CA / NYC 20%
                                                      Project Part B - Disaster Recovery Plan       CA / NYC 20%
                                                      Project Part C - Weekly status report            CA / NYC 10% 
                                                      Project Part D – Final Project Report
                                                      Team minutes, team contract, WBS, Lessons learnt             CA/NYC 10%
3.                                                   In Class Final Assessment                            20%

Assessment Matrix

ICAA5056B - Prepare disaster recovery and contingency plansAssessment 1
(CA / NYC)

Assessment 2

(CA / NYC)

Assessment 3

(CA / NYC)

Element 1: Evaluate impact of system on business continuityYesYesYes
Element 2: Evaluate threats to systemYesYesYes
Element 3: Formulate prevention and recovery strategyYesYesYes
Element 4: Develop disaster recovery plan to support strategy YesYesYes

Other Information

Competency and grading requirements
To be deemed competent students must demonstrate an understanding of all elements of this competency. Assessment methods have been designed to measure achievement of each competency in a flexible manner over multiple tasks.
Students are advised that they are likely to be asked to personally demonstrate their work to their teacher to ensure that the relevant competency standards are being met.
All competency-based assessments for this course must be completed in order to achieve a CA (Competency Achieved) award.
Each assessment task will also carry a numerical weighting to be used for grading purposes. The grade applied will only be awarded if a CA has been achieved in all compulsory assessment tasks.
If a student has been assessed as NYC (Not Yet Competent) in any of the assessment tasks, the weighting will carry no value until the student has obtained a CA.
If a CA is achieved on re-assessment, a maximum mark of 50% of the original weighting will be granted for that assessment.
Re-assessments will only be granted to students who were either unsuccessful in the first attempt, or have an approved application for Special Consideration.

Course Overview: Access Course Overview