Course Title: Manage project quality

Part B: Course Detail

Teaching Period: Term1 2012

Course Code: MIET7345C

Course Title: Manage project quality

School: 650T TAFE Business

Campus: City Campus

Program: C5194 - Diploma of Information Technology (General)

Course Contact : Paul Lewis

Course Contact Phone: +61 3 9925 1615

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


This course is co-delivered and co-assessed holistically along with ICAA5056B Prepare disaster recovery and contingency plan (RMIT course code COSC 6073C)

Course Description

This unit describes the performance outcomes, skills and knowledge required to manage quality within projects.

It covers determining quality requirements, implementing quality assurance processes, and using review and evaluation to make quality improvements in current and future projects.

This unit is delivered using a blend of classroom-based and self-paced learning activities.

If you are undertaking this course in Melbourne from semester 2, 2012 onward your class will be held in a specialist computing lab. Students are not required to have their own mobile computing device during class time. It is however recommended that you have access to a mobile computing device to allow greater flexibility in terms of where you can work on campus outside class times.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBPM505A Manage project quality


1. Determine quality requirements

Performance Criteria:

1.1. Determine quality objectives, standards and levels, with input from stakeholders and guidance of a higher project authority, to establish the basis for quality outcomes and a quality management plan
1.2. Select and use established quality management methods, techniques and tools to determine preferred mix of quality, capability, cost and time
1.3. Identify quality criteria, obtain agreement from a higher project authority and communicate to stakeholders, to ensure clarity of understanding and achievement of quality and overall project objectives
1.4. Include agreed quality requirements in the project plan and implement as basis for performance measurement


2. Implement quality assurance

Performance Criteria:

2.1. Measure and document results of project activities and product performance throughout the project life cycle to determine compliance with agreed quality standards
2.2. Identify causes of unsatisfactory results, in consultation with client, and recommend appropriate actions to a higher project authority to enable continuous improvement in quality outcomes
2.3. Conduct inspections of quality processes and quality control results to determine compliance of quality standards to overall quality objectives
2.4. Maintain a quality management system to enable effective recording and communication of quality issues and outcomes to a higher project authority and stakeholders


3. Implement project quality improvements

Performance Criteria:

3.1. Review processes and implement agreed changes continually throughout the project life cycle to ensure continuous quality improvement
3.2. Review project outcomes against performance criteria to determine the effectiveness of quality management processes and procedures
3.3. Identify and document lessons learned and recommended improvements, and pass on to higher project authority for application in future projects

Learning Outcomes

Details of Learning Activities

A range of learning activities are planned for this course including self-paced and collaborative classroom based activities.

The collaborative classroom based activities will include theory sessions, practical lab sessions, tutorial sessions, and out-of-class research and homework.

We expect you to participate and contribute in all scheduled learning activities.

Teaching Schedule

The nominal hours associated with this are a guide only and represent the total teaching time and student effort required to successfully complete the course. This may include not only scheduled classes but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
WeekWeek CommencingTopicsAssessmentCompetencies Delivered 
16th Feb 2012

Pre-training review:

Familiarisation with:
• Program
• Services/facilities
• Other students
• Teacher(s)
• Where to get support
• Student responsibilities
• Course requirements
• Course support documents
• Pre-reading
• Blackboard

Overview of assessment requirements:

• Grading
• Plagiarism
• Appeals
• Extensions
• Feedback
• Privacy
• Submission requirements
• Resubmission policy

Course Introduction
• What is project quality
• Disaster recovery scenarios



213th Feb 2012Discussion of Basic Concepts
• Review project management
• Project quality in detail 
 Weekly Worksheet (TASK 1) dueICAA5056B
320th Feb 2012Discussion of Basic Concepts
• Determining quality requirements
• Disaster recovery in detail

Weekly Worksheet (TASK 1) due
Case Study (TASK 2) specs avail

427th Feb 2012Case Studies & Techniques
• Analysis of existing systems
• Documents & techniques 

Weekly Worksheet (TASK 1) due
Case Study (TASK 2) teams finalised 

55th Mar 2012

Case Studies & Techniques
• Identifying risks & threats
• Documents & techniques

Weekly Worksheet (TASK 1) dueICAA5056B
12th Mar 2012
(Monday, Labour Day)

Case Studies & Techniques
• Developing a strategy
• Documents & techniques

Weekly Worksheet (TASK 1) due
Case Study (TASK 2) Summary Report due
719th Mar 2012

Case Studies & Techniques
• Developing a plan
• Evaluating DRP templates
• Documents & technique

Weekly Worksheet (TASK 1) due ICAA5056B
826th Mar 2012

Case Studies & Techniques
• Types of reports
• Reports for the case study

Weekly Worksheet (TASK 1) due  ICAA5056B
92nd Apr 2012Team Project Work
• Work on Project Case Study
• Work on PHP project  
Weekly Worksheet (TASK 1) due
Case Study (TASK 2) Quality Plan due
Mid semester break (5th April to 11th April) 
99th Apr 2012Team Project Work
• Work on Project Case Study
• Work on PHP project   
Weekly Worksheet (TASK 1) due
Case Study (TASK 2) Quality Plan due 
1016th Apr 2012Team Project Work
• Work on Project Case Study
• Work on PHP project    
1123rd Apr 2012Team Project Work
• Work on Project Case Study
• Work on PHP project   
Case Study (TASK 2) DRP due  ICAA5056B
1230th Apr 2012Team Project Work
• Work on Project Case Study
• Work on PHP project    
137th May 2012Team Project Work
• Work on Project Case Study
• Work on PHP project
• Revision for Final Test   
Case Study (TASK 2) Interim Report due ICAA5056B
1414th May 2012Final Test & Project Work
• Final Test conducted
• Final work on Project Case Study  
Final Test (Task 3) conducted ICAA5056B
1521st May 2012Team Project Work
• Final work on Project Case Study
• Final work on PHP project  
Case Study (Task 2) Final Report dueICAA5056B
1628th May 2012Project Case Study presentation
Course & assessment feedback
Case Study (Task 2) presentation ICAA5056B
174th Jun 2012Re-submission of work if required  ICAA5056B

Learning Resources

Prescribed Texts

Schwalbe, K. 2011, Information Technology Project Management, Revised Revised 6th edn., Thomson Course Technology



The names of other textbooks held in the library and useful Websites will be provided by teachers as required.

Other Resources

Overview of Assessment

Students must demonstrate an understanding of all elements of competency to be deemed competent.

A range of assessment methods are used to assess practical skills and knowledge, for example:
• Direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
• Review of authenticated documents from the workplace or training environment
• Demonstration of techniques


Assessment Tasks

You are required to complete 3 tasks. You must successfully complete all 3 tasks to be deemed competent in this unit.

TASK 1- Weekly Worksheets (Refer to Teaching Schedule for due dates)

For this assessment task you are required to complete in-class worksheets on various aspects of project management (particularly those related to project quality and disaster) as per the Teaching Schedule. in general these will be due at the beginning of the class in the following week.

TASK 2 - Project Case Study (Refer to Teaching Schedule for due dates)

For this project you will work in a team to research a real organisation which has suffered a significant disaster, not simply an IT incident. This task will cover both competencies we are looking at this semester, namely Prepare disaster recovery and contingency plans and Manage project quality. Your reports and documents will form part of the assessment for each of these tow competencies.

To be deemed competent in this task each team must write and submit the following reports and documents:

1) An Initial Summary of the disaster scenario. In the first part you should describe the organisation itself
a) Business name and location
b) Main business systems *
c) Business objectives
d) Organisational structure
* In such areas as HR, CRM, logistics/ supply chain, etc. - Not just IT systems
In the second part you should describing the disaster suffered by the organisation
e) Nature of the disaster
f) Effects on the organisation
g) Recovery action taken (What did the organisation do?)
h) Anything else your team feels is relevant

2) A Quality Management Plan for at least three quality items which are to be included in your DRP

3) A detailed Disaster Recovery Plan (DRP) for the scenario your team has chosen

4) A detailed Final Report for the scenario including a Lessons Learned Report etc

5) Teams will also be expected to produce an Interim Report (in week 13) and conduct a Presentation (in week 16)

General Points
• All these documents will be presented in portfolio form ie. a folder of documents
• All documents should have cover sheets. Each document should include a header (eg with the name of the document and team members names) and a footer (eg with the date and page number).
• A soft copy backup is to be retained by all team members.
• RMIT academic discipline procedures will apply in cases of plagiarism.
• A more detailed guidelines document will be issued in week 4

TASK 3 - Final Test (Conducted in week 14)

This will be an open-book test. To be deemed competent in this task you must answer each section completely. Sections of this task may be presented in report format.

You are to prepare a response to each question, which will cover both project management theory and application of that theory to various projects. You may for example need to evaluate a project or provide recommendations for future projects.

Assessment Matrix

Other Information

Submission Requirements:

Assessment tasks need to be submitted via Blackboard.

You should:
• Ensure that you submit assessments on or before the due date. If your performance in the assessment is affected by unexpected circumstances, you should consider applying for Special Consideration. Information on the process and application forms is available at;ID=ls0ydfokry9rz website.
• Always retain a copy of your assessment tasks. (hard copy and soft copy)
• When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of work for assessment is available on blackboard.
• Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Julie Macpherson, 324567, Task 2, OHS2345C Ensure safe workplace, Page 1 of 10.

Marking Guide (Competency):

Vocational Education and Training (VET) is based on current industry needs and the focus on preparing you for the workplace. Because VET courses are informed by practical application of knowledge and skills, they are based on a system known as ‘competency based training’ (CBT).

So when you are assessed in VET it is about whether you are competent to do the job, as well as having a firm grasp on the knowledge and skills required to do that job, as opposed to traditional curriculum based education settings that are often based on knowledge retention.

You need to demonstrate you are competent in each element of the unit of competency you are studying.

You will receive feedback on each assessment task that will inform you whether you are competent or not and how well you are performing. Once competent in all elements of the unit you receive a competency grading.

Please refer to the Final Grades table below.

Marking Guide (Grading):

After achieving competency we then grade your performance in the unit; this gives you the opportunity to have the level of your performance formally recognized against industry standards and employability skills.

The grading is according to the following criteria:


We are looking for a high level of ability to complete all tasks independently as per the specifications as well as demonstrating a high level of understanding of project management principles in your approach to managing a project.


We are looking for depth of understanding of the key concepts and knowledge required in managing major projects. .You should be able to demonstrate a thorough understanding of all applicable project management principles and requirements in all the assessment tasks. You should also be prepared to research topics to improve your understanding.


We are looking for appropriate use of technology and project management tools to assist in presenting all tasks clearly and suitable for the intended stakeholders. You also need to show an understanding of the kinds of problems and risks that can arise in managing projects and how these might be addressed.


You should aim to attend all class sessions and save your solutions to all exercises and assessment tasks you have completed, It will be very advantageous to prepare for and review class materials using suggested resources, such as the recommended textbook or Websites indicated by your teacher.

We expect to see ongoing progress and status reports of the projects relevant to the unit, utilisation of Blackboard as required and timely submission of all required assessment tasks.


We expect to see contributions to relevant discussions and scheduled team sessions. In addition your tasks should demonstrate a very good understanding of strategies for a collaborative approach towards teamwork and managing projects. You will also need to liaise regularly with your teacher in order to ensure that all tasks have been completed satisfactorily.

Final Grades Table:

CHD   Competent with High Distinction
CDI     Competent with Distinction
CC      Competent with Credit
CAG    Competency Achieved – Graded
NYC    Not Yet Competent
DNS    Did Not Submit for assessment

Further information regarding the application of the grading criteria will be provided by your teacher.

Course Overview: Access Course Overview