Course Title: Manage people performance

Part B: Course Detail

Teaching Period: Term1 2012

Course Code: EMPL5684C

Course Title: Manage people performance

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C5215 - Diploma of Management

Course Contact : Bronwyn Tanti

Course Contact Phone: +61 3 9925 9079

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 70

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisites.

Course Description

This unit describes the performance outcomes, skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBMGT502B Manage people performance



Performance Criteria:

1. Allocate work

1.1 Consult relevant groups and individuals on work to be allocated and resources available
1.2 Develop work plans in accordance with operational plans
1.3 Allocate work in a way that is efficient, cost effective and outcome focussed
1.4 Confirm performance standards, Code of Conduct and work outputs with relevant teams and individuals
1.5 Develop and agree performance indicators with relevant staff prior to commencement of work
1.6 Conduct risk analysis in accordance with the organisational risk management plan and legal requirements

2. Assess performance

2.1 Design performance management and review processes to ensure consistency with organisational objectives and policies
2.2 Train participants in the performance management and review process 
2.3 Conduct performance management in accordance with organisational protocols and time lines
2.4 Monitor and evaluate performance on a continuous basis

3. Provide feedback

3.1 Provide informal feedback to staff on a regular basis
3.2 Advise relevant people where there is poor performance and take necessary actions
3.3 Provide on the job coaching when necessary to improve performance and to confirm excellence in performance
3.4 Document performance in accordance with the organisational performance management system
3.5 Conduct formal structured feedback sessions as necessary and in accordance with organisational policy

4. Manage follow up

4.1 Write and agree performance improvement and development plans in accordance with organisational policies 
4.2 Seek assistance from human resources specialists where appropriate 
4.3 Reinforce excellence in performance through recognition and continuous feedback 
4.4 Monitor and coach individuals with poor performance 
4.5 Provide support services where necessary 
4.6 Counsel individuals who continue to perform below expectations and implement the disciplinary process if necessary 
4.7 Terminate staff in accordance with legal and organisational requirements where serious misconduct occurs or ongoing poor performance continues

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

Students will study manage people performance concepts in the workshop sessions and online (Blackboard discussion) engagement, prescribed exercises and assessment work. These concepts will also be explored through the investigation of appropriate real world and simulated environments.

Teaching Schedule

The teaching schedule is determined after negotiation with the industry partner and the individual student. Generally workshops will be offered on a monthly basis during the academic year. Each workshop will be linked to a unit of competency. Attendance to each workshop will be based on the student’s individual learning plan.

Learning Resources

Prescribed Texts


Other Resources

Learning resources such as unit reading, unit references will be provided to all students via their program folders and also placed within the blackboard site as required.

Overview of Assessment

Assessment in this unit will be through a mix of in-class tasks, workplace based projects, responses to a range of underpinning knowledge questions and the development of an evidence portfolio linked to the unit elements and workplace practice. An upfront assessment to develop an individual learning plan will occur. An individual assessment appointment will be undertaken once per year with each student to allow students to present and discuss workplace evidence.

Assessment Tasks

A student must demonstrate an understanding of all elements of this particular competency and assessment tasks are based on the requirements of the essential aspects of evidence as outlined in the unit of competency: BSBMGT502B Manage people performance .
Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.
A workplace assessment appointment will be undertaken to allow students to present and discuss workplace evidence: Based on the individual student’s knowledge, skills and experience: an individual learning plan will be negotiated and developed.
Assessment may incorporate a variety of methods including responses to task questions, in class activities, case studies, and the development of project work in consultation with the Course Coordinator ( assessor) and the student’s workplace.
Student will also be asked to complete an evidence portfolio documenting workplace practise as linked to the unit of competency. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their Course Coordinator to ensure that the relevant competency standards are being met.

Assessment Matrix

A combination of assessment activities based on each individual student’s learning plans may be developed as required.
Assessments will be based on the level of the individual student’s knowledge, skills and experience as ascertained at a workplace meeting where workplace evidence is discussed and presented.
At completion of the course an evidence portfolio will validate competence with the assessment task activities’ completed for any competency gaps.

BSBMGT502B Manage people performanceTask questionsCase studiesDevelopment of a workplace projectWorkshop tasksDevelopment of an evidence portfolio of work practise
Element 1XX XX
Element 2XX XX
Element 3XX XX
Element 4XX XX

Course Overview: Access Course Overview