Course Title: Develop, implement and promote effective workplace communication

Part A: Course Overview

Program: C5244

Course Title: Develop, implement and promote effective workplace communication

Portfolio: DSC

Nominal Hours: 80.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban & Social Studies

Face-to-Face or Internet or Workplace

Term1 2011,
Term1 2012,
Term2 2012

Course Contact: Jennifer Brooker

Course Contact Phone: +61 3 9925 4115

Course Contact Email:

Course Description

This unit describes the knowledge and skills required to apply higher level communication skills that underpin effective workplace operations

Pre-requisite Courses and Assumed Knowledge and Capabilities

There are no pre or co-requisites for this course.

National Competency Codes and Titles

National Element Code & Title:

CHCCOM504A Develop, implement and promote effective workplace communication


Conduct interviews

Contribute to the development of effective communication strategies

Facilitate group discussions

Facilitate work group interaction

Produce quality written materials

Represent the organisation to a range of groups

Use specific communication techniques to assist in resolving conflict

Learning Outcomes

Undertaking this course will provide you with high level communication skills which may be applied across a range of workplace contexts involving development, application and evaluation of communication strategies to effectively address identified client needs and promote the organisation

Overview of Assessment

Assessment in this unit enables participants to gain skills and knowledge that are directly applicable to their workplace while being encouraged to share current work practices. Assessment tasks involve team and individual projects and written assessment including questions and case studies. Based on your individual learning plan, you will be offered a number of learning strategies including workshop attendance, project work development and workplace support to your assessment needs for this program.