Course Title: Develop, implement and promote effective workplace communication
Part B: Course Detail
Teaching Period: Term2 2012
Course Code: HWSS5431C
Course Title: Develop, implement and promote effective workplace communication
School: 365T Global Studies, Soc Sci & Plng
Campus: City Campus
Program: C5244 - Diploma of Youth Work
Course Contact : Jennifer Brooker
Course Contact Phone: +61 3 9925 4115
Course Contact Email:jennifer.brooker@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 80
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
There are no pre or co-requisites for this course.
Course Description
This unit describes the knowledge and skills required to apply higher level communication skills that underpin effective workplace operations
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCOM504A Develop, implement and promote effective workplace communication |
Element: |
Conduct interviews |
Performance Criteria: |
7.1 In conducting interviews and formal discussions, make an effort to ensure that appropriate structures, timeframes and protocols are mutually agreed and adhered to |
Element: |
Contribute to the development of effective communication strategies |
Performance Criteria: |
1.1 Develop, promote, implement and review strategies for internal and external dissemination of information as required to maximise individual and organisation effectiveness |
Element: |
Facilitate group discussions |
Performance Criteria: |
3.1 Define and implement mechanisms that enhance effective group interactions |
Element: |
Facilitate work group interaction |
Performance Criteria: |
4.1 When conducting meetings, clarify purpose, agree procedures, negotiate roles and responsibilities, adhere to agreed timeframes and maintain equality of participation and input by group members |
Element: |
Produce quality written materials |
Performance Criteria: |
6.1 Ensure writing is succinct and clear and presented in a logical and sequential way to match audience needs and the purpose of the document |
Element: |
Represent the organisation to a range of groups |
Performance Criteria: |
2.1 Present relevant, appropriately researched material in internal and external forums, in a manner that promotes the organisation and is adjusted as required to meet audience needs |
Element: |
Use specific communication techniques to assist in resolving conflict |
Performance Criteria: |
5.1 Use strategies to facilitate conflict resolution |
Learning Outcomes
Undertaking this course will provide you with high level communication skills which may be applied across a range of workplace contexts involving development, application and evaluation of communication strategies to effectively address identified client needs and promote the organisation
Details of Learning Activities
Classes are scheduled on the last Friday of every month throughout the year. Students will be given readings in preparation for each workshop. Led by industry leaders, these workshops take students through a variety of in-class tasks and scenarios with the intention of extending their current working knowledge of Youth Work practice. The work undertaken in class is invaluable for the assessment tasks.
It is expected that time spent out of the classroom will be dedicated to completing the various assessment tasks listed below.
Students will be expected to make use of the Learning Hub as part of their on-line studies which are part of the course.
Teaching Schedule
Students meet the last Friday of every month to undertake a workshop which will focus on each of the competencies.
An RPL process is undertaken with each student within the first 6 weeks of the course.
After each workshop students will be given an underpinning knowledge question to complete for the following workshop. The other assessments are completed throughout the year.
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Assessment in this unit enables participants to gain skills and knowledge that are directly applicable to their workplace while being encouraged to share current work practices. Assessment tasks involve team and individual projects and written assessment including questions and case studies. Based on your individual learning plan, you will be offered a number of learning strategies including workshop attendance, project work development and workplace support to your assessment needs for this program.
Assessment Tasks
Students will be involved in a variety of assessment tasks throughout the course, including:
• Simulations
• A major project brief
• A final project report
• Underpinning knowledge questions and answers (one per month)
• A research essay
• An evidence portfolio
• Workshop participation.
Assessment Matrix
Course Overview: Access Course Overview