Course Title: Implement the Mediation Process in a Justice Environment
Part B: Course Detail
Teaching Period: Term1 2010
Course Code: HWSS5408
Course Title: Implement the Mediation Process in a Justice Environment
School: 365T Global Studies, Soc Sci & Plng
Campus: City Campus
Program: C6077 - Advanced Diploma of Justice
Course Contact : Lynda White
Course Contact Phone: +61 3 99254512
Course Contact Email:lynda.white@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Irene Pagliarella 99254581
Nominal Hours: 60
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
VBQU372 Apply Oral & Written Communication Skills in a Justice Environment
Course Description
This course covers the competency required to communicate and develop skills required for the mediation process and to assist clients in their roles and responsibilities in the mediation process
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
VBQU373 Implement the Mediation Process in a Justice Environment |
Element: |
02 Identify, interpret and respond to non-verbal communication in a criminal justice environment |
Performance Criteria: |
1.Socio-cultural factors which can alter the meaning of non-verbal communication are analysed |
Element: |
03 Analyse the causes, key indicators, stages and approaches to conflict and conflict resolution in a criminal justice environment |
Performance Criteria: |
1.Concepts of conflict are outlined, and causes and triggers of conflict are examined |
Element: |
04 Determine the nature of a dispute |
Performance Criteria: |
1.Parties to dispute are interviewed separately to determine their positions in relation to the dispute |
Element: |
05 Inform clients on the mediation process |
Performance Criteria: |
1.Accurate, timely and relevant information is provided about the mediation processes available |
Element: |
06 Clarify presented information on the dispute |
Performance Criteria: |
1.The issues presented prior to the mediation are accurately and concisely analysed to assess the most suitable case management options |
Element: |
07 Prepare for mediation |
Performance Criteria: |
1.1.Parties to mediation and in dispute are identified |
Element: |
08 Determine organisational requirements for mediation |
Performance Criteria: |
1.Needs in relation to dispute resolution within the organisation are determined |
Element: |
09 Assist clients to provide their information |
Performance Criteria: |
1.Specialist communication skills are used to facilitate clients’ provision of information |
Element: |
01 Analyse the skills required for effective communication in a justice environment |
Performance Criteria: |
1.The process for effective communication is identified and analysed |
Learning Outcomes
See Elements
Details of Learning Activities
Students will participate in a variety of teaching methods including: lectures, tutorials, class discussion, role-plays, seminar presentations, group/individual work on projects, audio-visual presentations, field excursions where applicable, on site visits, and interaction with individuals and groups within the criminal justice area
Teaching Schedule
Week One: Effective Communication in Justice
Week Two: Non-verbal Communication
Week Three: Cross-Cultural Communication
Week Four: Causes of Conflict and Resolving Disputes
Week Five: Interviewing and Record-Keeping
Week Six: The ‘Rules’ of Mediation
Week Seven: Semester Break-no classes
Week Eight: Mediation and Safety Issues
Week Nine: Problems in Mediation
Week Ten: Final rehearsals of role plays
Week Eleven: Presentations: Workplace Dispute and Dispute Involving Victim and Offender
Week Twelve: Presentations- Neighbour Dispute and Family Dispute
Week Thirteen: Presentations: Dispute between Young People and Dispute between Group Work Participants
Week Fourteen: Revision/Report Writing Workshop
Week Fifteen: Exam
Week Sixteen: Overview and Evaluation
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
The major mode of assessment will be by participation in a role play. Students will also be expected to participate in simulated exercises and write a reflective report. In addition there will be an end of semester examination containing questions on essential knowledge related to mediation and communication skills.
Assessment Tasks
Assessment Tasks There are 4 pieces of assessment in this subject, as follows:
1. Participation in Class Discussions 15%. Students are expected to prepare for and attend all classes, and to actively participate in class discussions. This portion of the final grade will be based upon the student’s critical engagement with the subject matter and readings, as demonstrated in the quality and quantity of their involvement in class discussions and debates. No marks are awarded simply for attendance; however as absence clearly precludes participation, it must be expected that consistent absences will impact upon the overall course grade.
2. Role-Play 30%. Working in groups of 3, students are to demonstrate effective mediation skills in a class presentation lasting no more than 20-30 minutes. The presentation will be based on one of the following scenarios:
a) a dispute involving young adults
b) dispute between group work participants
c) a neighbourhood dispute
d) a family dispute
e) a dispute in the workplace
f) a dispute between a victim and an offender
Students must script the role play, introduce the class to the main issues that are dealt with in the role play, act in the role play and de-brief the class afterwards. Participants are also to demonstrate that they can use effective communication to make this project a success. The role plays will be presented in Weeks 11-13 and students will be allocated to a group and given the theme of their role play in Week 1. (Assesses all elements in this subject)
3. Reflective Report 30%. Students are required to write a 1000 word report reflecting on the process of working on and presenting their role-play and explaining what was learned about communication in general and mediation in particular. The report must draw on the readings provided for this subject and must demonstrate a sound understanding of the skills and knowledge required to be an effective mediator.
4. Exam (25%). Multiple choice exam covering key terms and concepts relating to mediation. The exam will be held in class in Week 15. It will be closed book and will last for a maximum of 1 hour including reading time. (Assesses all elements in this subject).
Assessment Matrix
Course Overview: Access Course Overview