Course Title: Support relationships with carers and families

Part A: Course Overview

Program: C3400 Certificate III in Individual Support (Ageing, Home and Community)

Course Title: Support relationships with carers and families

Portfolio: DSC Portfolio Office

Nominal Hours: 70

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Important Information:

This course is delivered and assessed in a cluster with;

  • CHCPAL001 Deliver care services using a palliative care approach
  • CHCAGE005 - Support people living with dementia


Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban and Social Studies


Term1 2019


City Campus


375T Vocational Design and Social Context


Term1 2020

Course Contact: Gwen Cawsey

Course Contact Phone: +61 3 9925 4581

Course Contact Email:

Course Description

This unit describes the skills and knowledge required to work positively with the carers and families of people using the service based on an understanding of their support needs.


This unit applies to workers across a range of community services contexts.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CHCCCS025 Support relationships with carers and families


1. Include carers and family members as part of the support team

2. Assess and respond to changes in the care relationship

3. Monitor and promote carer rights, health and well being

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. 

Overview of Assessment


Assessments will include a combination of tasks including knowledge questions and case study analysis.