Course Title: Communicate and work in health or community services

Part B: Course Detail

Teaching Period: VE 2020

Class Number: 3337

Class Section: WFV1

For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.

Course Code: GEDU6078C

Course Title: Communicate and work in health or community services

Important Information:

This course is delivered and assessed in a cluster with;

• CHCLEG001 Work legally and ethically  • CHCDIV001 Work with diverse people • HLTWHS002 Follow safe work practices for direct client care 

School: 375T Vocational Design and Social Context

Campus: City Campus

Program: C3401 - Certificate III in Individual Support (Ageing)

Course Contact: Gwen Cawsey

Course Contact Phone: +61 3 9925 4581

Course Contact Email: Gwen.Cawsey@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.

This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	CHCCOM005 Communicate and work in health or community services
Element:	1. Communicate effectively with people
Performance Criteria:	1.1 Use verbal and non-verbal communication to enhance understanding and demonstrate respect 1.2 Communicate service information in a manner that is clear and easily understood 1.3 Confirm the person's understanding 1.4 Listen to requests, clarify meaning and respond appropriately 1.5 Exchange information clearly in a timely manner and within confidentiality procedures
Element:	2. Collaborate with colleagues
Performance Criteria:	2.1 Listen to, clarify and agree timeframes for carrying out workplace instructions 2.2 Identify lines of communication between organisation and other services 2.3 Use industry terminology correctly in verbal, written and digital communications 2.4 Follow communication protocols that apply to interactions with different people and lines of authority
Element:	3. Address constraints to communication
Performance Criteria:	3.1 Identify early signs of potentially complicated or difficult situations and report according to organisation procedures 3.2 Identify actual constraints to effective communication and resolve using appropriate communication strategies and techniques 3.3 Use communication skills to avoid, defuse and resolve conflict situations
Element:	4. Report problems to supervisor
Performance Criteria:	4.1 Comply with legal and ethical responsibilities and discuss difficulties with supervisor 4.2 Refer any breach or non adherence to standard procedures or adverse event to appropriate people 4.3 Refer issues impacting on achievement of employee, employer and/or client rights and responsibilities 4.4 Refer unresolved conflict situations to supervisor
Element:	5. Complete workplace correspondence and documentation
Performance Criteria:	5.1 Complete documentation according to legal requirement and organisation procedures 5.2 Read workplace documents relating to role and clarify understanding with supervisor 5.3 Complete written and electronic workplace documents to organisation standards 5.4 Follow organisation communication policies and procedures for using digital media 5.5 Use clear, accurate and objective language when documenting events
Element:	6. Contribute to continuous improvement
Performance Criteria:	6.1 Contribute to identifying and voicing improvements in work practices 6.2 Promote and model changes to improved work practices and procedures in accordance with organisation requirements 6.3 Seek feedback and advice from appropriate people on areas for skill and knowledge development 6.4 Consult with manager regarding options for accessing skill development opportunities and initiate action

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

Learning activities   This unit of competence is delivered and assessed with:   • CHCLEG001 Work legally and ethically  • CHCDIV001 Work with diverse people • HLTWHS002 Follow safe work practices for direct client care    Some of the examples of learning activities are: • Intensive workshops • Class exercises and discussions • Experiential simulated activities • Guest speakers • Peer assisted learning • Online learning activities & group discussions • Work placement  • Work place supervisor mentoring 

Teaching Schedule

 Session 1

• Duty of Care
• Privacy and confidentiality
• Follow communication protocols with different with different people and lines of authority
• Mandatory Reporting
• Cultural diversity
• Communicating with people from diverse backgrounds

Session 2

• Legal and ethical practices
• Australian system of law
• Incident reporting
• Progress note writing
• Manual handling
• Assessment information

Session 3

• Duty of Care
• Privacy and confidentiality
• Follow communication protocols with different people and lines of authority
• Mandatory Reporting
• Cultural diversity
• Communicating with people from diverse backgrounds
• Follow safe work practices

Session 4

• Reflect on own safe work practices
• Appreciate diversity and inclusiveness and the benefits
• Incident reporting
• Progress note writing
• Manual handling
• Assessment information

Learning Resources

Prescribed Texts

References

Other Resources

Overview of Assessment

Assessments will include a combination of tasks including knowledge questions and case study analysis.

Assessment Tasks

Assessment Task 1: Workplace Health and Safety (WHS) Knowledge Quiz 1

Assessment Task 2: Legal and Ethical responsibilities Knowledge Quiz 2

Assessment Task 3: Communication and Working together Knowledge Quiz 3

Assessment Task 4:  Practical Assessment Task 1 – Direct Observation Situations

Assessment Task 5: Knowledge Assessment Task 2 – Reflection Questions and Answers

Assessment Task 6: Practical Assessment Task 3 – Risk Assessment

Assessment Matrix

Students have access to the marking rubric for each assessment task via the Canvas shell

Other Information

Work Integrated Learning  Throughout the program you will undertake two days per week of supervised work placement which will assist you to develop the skills and knowledge required to work as a personal care assistant. In preparation for work placement you will be required to sign a tri-party Work Integrated Learning agreement.   You will need to purchase two RMIT polo tops for work placement.   Early Termination of Placement Under section 6 of the WIL Procedure, a placement may be ended early by the host organisation or School due to the student’s conduct and/or performance during the placement. Possible reasons for such decisions may include, but are not limited to:   • failure to follow processes required for safety • breach of client or patient confidentiality • failure to comply with the instructions of supervisors • or other unprofessional behaviour   Where a placement ends early, a meeting will be convened to discuss the sequence of events that led to the termination. This meeting will precede any consideration of a student’s progress by the Progress Panel (if applicable) or Program Assessment Board.   Police Check Evidence of a current National Police Records Check (with no disclosures) must be provided prior to commencing the program.  Once enrolled RMIT will facilitate your application via fit2work. You are responsible for the associated costs.    Commonwealth Statutory Declaration It is a requirement that all students who undertake Aged Care placement must supply a current Commonwealth Statutory Declaration.   Immunisations It is recommended that all students who undertake Aged Care placement comply with the Department of Health immunisation guidelines.   Attendance It is expected that you will attend all intensive face to face sessions and work placement days to maximum your learning opportunities.   Extension Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.   

Special Consideration

If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances.   

Academic Integrity

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.   

Complaints

RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints. Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally.    The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.

Course Overview: Access Course Overview