Course Title: Communicate and work in health or community services

Part A: Course Overview

Program: C3401 Certificate III in Individual Support (Ageing)

Course Title: Communicate and work in health or community services

Portfolio: Vocational Education

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities.  

To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.  

Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.  

Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus  

  

Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.  


This course is delivered and assessed in a cluster with;

• CHCLEG001 Work legally and ethically  • CHCDIV001 Work with diverse people • HLTWHS002 Follow safe work practices for direct client care 


Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

GEDU6078C

City Campus

TAFE

375T Vocational Design and Social Context

Face-to-Face or Internet

Term1 2021,
Term2 2021

GEDU6078C

City Campus

TAFE

535T Social Care and Health

Face-to-Face or Internet

Term1 2022

Flexible Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

GEDU6078C

City Campus

TAFE

365T Global, Urban and Social Studies

Face-to-Face

VE 2019 (XXXX),

VE 2019 (BENE)

GEDU6078C

City Campus

TAFE

375T Vocational Design and Social Context

Face-to-Face or Internet

VE 2020 (XXX1),

VE 2020 (BEN2),

VE 2020 (XXXX),

VE 2020 (BEN3),

VE 2020 (WFV0),

VE 2020 (BE3N)

GEDU6078C

City Campus

TAFE

375T Vocational Design and Social Context

Face-to-Face or Internet

VE 2021 (XXXX),

VE 2021 (All)

Course Contact: Clare McGlone

Course Contact Phone: +61 3 9925 7929

Course Contact Email: clare.mcglone@rmit.edu.au



Course Description

This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.

This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.

Pre-requisite Courses and Assumed Knowledge and Capabilities

None



National Competency Codes and Titles

National Element Code & Title:

CHCCOM005 Communicate and work in health or community services

Elements:

1. Communicate effectively with people

2. Collaborate with colleagues

3. Address constraints to communication

4. Report problems to supervisor

5. Complete workplace correspondence and documentation

6. Contribute to continuous improvement


Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.


Overview of Assessment

Assessments will include a combination of tasks including knowledge questions and case study analysis.