Course Title: Communicate and work in health or community services

Part A: Course Overview

Program: C3402 Certificate III in Individual Support (Ageing and Disability)

Course Title: Communicate and work in health or community services

Portfolio: Vocational Education

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Important Information:

This course is co-delivered and co-assessed in a cluster with courses CHCLEG001 Work legally and ethically, CHCDIV001 Work with diverse people, and HLTWHS002 Follow safe work practices for direct client care. This cluster is called, Introduction to the sector.


Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

GEDU6078C

City Campus

TAFE

375T Vocational Design and Social Context

Face-to-Face or Internet

Term1 2020,
Term2 2020,
Term1 2021,
Term2 2021

Flexible Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

GEDU6078C

City Campus

TAFE

365T Global, Urban and Social Studies

Face-to-Face

VE 2018 (ISF2)

GEDU6078C

City Campus

TAFE

365T Global, Urban and Social Studies

Face-to-Face

VE 2019 (CISI),

VE 2019 (CISA)

GEDU6078C

City Campus

TAFE

375T Vocational Design and Social Context

Face-to-Face or Internet

VE 2020 (CSI1),

VE 2020 (XXX1),

VE 2020 (COT2),

VE 2020 (CSI2),

VE 2020 (COTA),

VE 2020 (XXXX),

VE 2020 (XXX2),

VE 2020 (WFV0),

VE 2020 (CS10),

VE 2020 (WF00),

VE 2020 (CO20),

VE 2020 (CS20),

VE 2020 (BE33),

VE 2020 (All)

GEDU6078C

City Campus

TAFE

375T Vocational Design and Social Context

Face-to-Face or Internet

VE 2021 (All)

Course Contact: Clare McGlone

Course Contact Phone: +61 3 9925 7929

Course Contact Email: clare.mcglone@rmit.edu.au



Course Description

In this course you will acquire the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers. 

The skills gained in this course will apply to a range of health and community service contexts where you may be required to communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.

This course is delivered and assessed in a cluster with:

CHCLEG001 - Work legally and ethically

CHCDIV001 - Work with diverse people

HLTWHS002 - Follow safe work practices for direct client care

Pre-requisite Courses and Assumed Knowledge and Capabilities

None



National Competency Codes and Titles

National Element Code & Title:

CHCCOM005 Communicate and work in health or community services

Elements:

1. Communicate effectively with people

2. Collaborate with colleagues

3. Address constraints to communication

4. Report problems to supervisor

5. Complete workplace correspondence and documentation

6. Contribute to continuous improvement


Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.


Overview of Assessment

This course is delivered and assessed with courses CHCLEG001 Work legally and ethically, CHCDIV001 Work with diverse people, and HLTWHS002 Follow safe work practices for direct client care.


The assessment tasks are as follows:

Task 1: WHS inspection and hazard identification- Research questions/online quiz

Task 2: Emergency incident role play and report

Task 3: Manual handling

Task 4: Knowledge quiz

Task 5: Greendale Community: Knowledge Quiz

Task 6: Ethics of care: Scenario quiz

Task 7: Working with Diverse People: Scenario quiz

Task 8: Cluster Quiz