Course Title: Communicate and work in health or community services

Part A: Course Overview

Program: C3402 Certificate III in Individual Support (Ageing, Disability)

Course Title: Communicate and work in health or community services

Portfolio: Vocational Education

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities.  

To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.  

Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.  

Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus  

Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.  

This course is co-delivered and co-assessed in a cluster with courses CHCLEG001 Work legally and ethically, CHCDIV001 Work with diverse people, and HLTWHS002 Follow safe work practices for direct client care. This cluster is called, Introduction to the sector.

Terms

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
GEDU6078C	City Campus	TAFE	375T Vocational Design and Social Context	Face-to-Face or Internet	Term1 2020, Term2 2020, Term1 2021, Term2 2021
GEDU6078C	City Campus	TAFE	535T Social Care and Health	Face-to-Face or Internet	Term1 2022

Flexible Terms

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
GEDU6078C	City Campus	TAFE	365T Global, Urban and Social Studies	Face-to-Face	VE 2018 (ISF2)
GEDU6078C	City Campus	TAFE	365T Global, Urban and Social Studies	Face-to-Face	VE 2019 (CISI), VE 2019 (CISA)
GEDU6078C	City Campus	TAFE	375T Vocational Design and Social Context	Face-to-Face or Internet	VE 2020 (CSI1), VE 2020 (XXX1), VE 2020 (COT2), VE 2020 (CSI2), VE 2020 (COTA), VE 2020 (XXXX), VE 2020 (XXX2), VE 2020 (WFV0), VE 2020 (CS10), VE 2020 (WF00), VE 2020 (CO20), VE 2020 (CS20), VE 2020 (BE33), VE 2020 (All)
GEDU6078C	City Campus	TAFE	375T Vocational Design and Social Context	Face-to-Face or Internet	VE 2021 (All)

Course Contact: Clare McGlone

Course Contact Phone: +61 3 9925 7929

Course Contact Email: clare.mcglone@rmit.edu.au

Course Description

In this course you will acquire the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers. 

The skills gained in this course will apply to a range of health and community service contexts where you may be required to communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.

This course is delivered and assessed in a cluster with:

CHCLEG001 - Work legally and ethically

CHCDIV001 - Work with diverse people

HLTWHS002 - Follow safe work practices for direct client care

Pre-requisite Courses and Assumed Knowledge and Capabilities

None

National Competency Codes and Titles

National Element Code & Title:	CHCCOM005 Communicate and work in health or community services
Elements:	1. Communicate effectively with people 2. Collaborate with colleagues 3. Address constraints to communication 4. Report problems to supervisor 5. Complete workplace correspondence and documentation 6. Contribute to continuous improvement

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Overview of Assessment

This course is delivered and assessed with courses CHCLEG001 Work legally and ethically, CHCDIV001 Work with diverse people, and HLTWHS002 Follow safe work practices for direct client care.

The assessment tasks are as follows:

Task 1: WHS inspection and hazard identification- Research questions/online quiz

Task 2: Emergency incident role play and report

Task 3: Manual handling

Task 4: Knowledge quiz

Task 5: Greendale Community: Knowledge Quiz

Task 6: Ethics of care: Scenario quiz

Task 7: Working with Diverse People: Scenario quiz

Task 8: Cluster Quiz