Course Title: Communicate and work in health or community services

Part B: Course Detail

Teaching Period: VE 2020

Class Number: 2417

Class Section: XXX1

For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.

Course Code: GEDU6078C

Course Title: Communicate and work in health or community services

Important Information:

This course is co-delivered and co-assessed in a cluster with courses CHCLEG001 Work legally and ethically, CHCDIV001 Work with diverse people, and HLTWHS002 Follow safe work practices for direct client care. This cluster is called, Introduction to the sector.

School: 375T Vocational Design and Social Context

Campus: City Campus

Program: C3402 - Certificate III in Individual Support (Ageing and Disability)

Course Contact: Clare McGlone

Course Contact Phone: +61 3 9925 7929

Course Contact Email: clare.mcglone@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

In this course you will acquire the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers. 

The skills gained in this course will apply to a range of health and community service contexts where you may be required to communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.

This course is delivered and assessed in a cluster with:

CHCLEG001 - Work legally and ethically

CHCDIV001 - Work with diverse people

HLTWHS002 - Follow safe work practices for direct client care


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCOM005 Communicate and work in health or community services

Element:

1. Communicate effectively with people

Performance Criteria:

1.1 Use verbal and non-verbal communication to enhance understanding and demonstrate respect

1.2 Communicate service information in a manner that is clear and easily understood

1.3 Confirm the person’s understanding

1.4 Listen to requests, clarify meaning and respond appropriately

1.5 Exchange information clearly in a timely manner and within confidentiality procedures

Element:

2. Collaborate with colleagues

Performance Criteria:

2.1 Listen to, clarify and agree timeframes for carrying out workplace instructions

2.2 Identify lines of communication between organisation and other services

2.3 Use industry terminology correctly in verbal, written and digital communications

2.4 Follow communication protocols that apply to interactions with different people and lines of authority

Element:

3. Address constraints to communication

Performance Criteria:

3.1 Identify early signs of potentially complicated or difficult situations and report according to organisation procedures

3.2 Identify actual constraints to effective communication and resolve using appropriate communication strategies and techniques

3.3 Use communication skills to avoid, defuse and resolve conflict situations

Element:

4. Report problems to supervisor

Performance Criteria:

4.1 Comply with legal and ethical responsibilities and discuss difficulties with supervisor

4.2 Refer any breach or non adherence to standard procedures or adverse event to appropriate people

4.3 Refer issues impacting on achievement of employee, employer and/or client rights and responsibilities

4.4 Refer unresolved conflict situations to supervisor

Element:

5. Complete workplace correspondence and documentation

Performance Criteria:

5.1 Complete documentation according to legal requirement and organisation procedures

5.2 Read workplace documents relating to role and clarify understanding with supervisor

5.3 Complete written and electronic workplace documents to organisation standards

5.4 Follow organisation communication policies and procedures for using digital media

5.5 Use clear, accurate and objective language when documenting events

Element:

6. Contribute to continuous improvement

Performance Criteria:

6.1 Contribute to identifying and voicing improvements in work practices

6.2 Promote and model changes to improved work practices and procedures in accordance with organisation requirements

6.3 Seek feedback and advice from appropriate people on areas for skill and knowledge development

6.4 Consult with manager regarding options for accessing skill development opportunities and initiate action


Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.


Details of Learning Activities

The program schedule includes:

  • Online self-paced learning resources
  • Face-to-face classroom-based learning including virtual and augmented reality
  • Workplace based learning and assessment
  • guest lectures / presentation


Teaching Schedule

While all course content in this schedule will be covered, the weekly order may change depending on class needs and availability of speakers and resources

Week 1

Welcome

week 2

Excursion day, Course familiarity day, Industry day

week 3

Understanding the job role• Understanding role of allied health, etc.• Introduction to NDIS framework

week 4

introduction to Greendale community and the online legislative component, Using communication to show respect and understand others

week 5

Safety – what is it and why is it important• Using lifting equipment, Managing personal stress and fatigue• Self-care

week 6 

Dealing with conflict• Ethical dilemmas (linked to ethical care frameworks)• Legal breaches• Problem solving techniques• Understanding where workplaces can improve 

week 7

Explanation of what behaviours of concern are and what happens in the workplace.

week 8

Supported work placement

week 9

Workplace practical assessments• Assessment: Manual handling

week 10

Class Debriefing and catch up• Student reassessments 

 


Learning Resources

Prescribed Texts


References


Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops


Overview of Assessment

This course is delivered and assessed with courses CHCLEG001 Work legally and ethically, CHCDIV001 Work with diverse people, and HLTWHS002 Follow safe work practices for direct client care.

 

The assessment tasks are as follows:

Task 1: WHS inspection and hazard identification- Research questions/online quiz

Task 2: Emergency incident role play and report

Task 3: Manual handling

Task 4: Knowledge quiz

Task 5: Greendale Community: Knowledge Quiz

Task 6: Ethics of care: Scenario quiz

Task 7: Working with Diverse People: Scenario quiz

Task 8: Cluster Quiz


Assessment Tasks

Students enrolled in Vocational Education and Training qualifications are assessed for Competency. To be assessed as Competent means you have consistently demonstrated the required knowledge and skills to a standard expected in the workplace. To be assessed as Competent in this course, you will need to complete each assessment task to a satisfactory standard. You will receive feedback from the teacher at the conclusion of each assessment task.
You should refer to the assessment brief which is available through Canvas for a full assessment criterion. Results that apply to courses that are delivered and assessed in accordance with competency-based assessments are:
CA - Competency Achieved
NYC - Not Yet Competent
DNS - Did not submit for assessment 

AT1 - WHS inspection and hazard identification

This task allows students to demonstrate their ability to participate in a workplace inspection, identify hazards, assess risk and make recommendations. Students are able to demonstrate their ability to complete workplace documentation accurately and in line with policies and procedures.

This task requires you to participate in safety inspection, identify a hazard, assess risk and make recommendations for improvement. You will do this by:

  • conducting a WHS workplace inspection
  • completing the hazard reporting and risk assessment analysis
  • answering ten (10) written questions.

AT2 - Emergency incident role-play and report

This task allows the student to demonstrate how to respond to an emergency. This task also allows students to demonstrate their ability to:

  • apply infection control procedures
  • use personal protective equipment
  • accurately record and report incidents

In this task, you are required to demonstrate how you apply emergency response procedures (Greendale Community) and your ability to complete an incident report. You are required to demonstrate the steps outlined below. If for any reason you do not think you will be able to demonstrate a step, speak to your assessor to make alternative arrangements before you start the assessment task.

Your assessor will ask you some questions after the task to confirm your understanding of relevant policies, procedures and requirements.

 

AT3 - Manual handling

During this assessment you will apply manual handling skills and knowledge to safely move an ambulant service user (only able to walk short distances) from one location to another using a wheelchair. This is a practical demonstration task which takes place in a workplace, under supervision. This task allows you to demonstrate how to safely move a service user using a wheelchair.

In this task, you are required to demonstrate your ability to safely move a service user in a wheelchair, applying appropriate manual handling techniques. This is a practical demonstration task which takes place in a workplace, under supervision. You must demonstrate the steps outlined below. If for any reason you do not think you will be able to demonstrate a step, speak to your assessor to make alternative arrangements before you start the assessment task.

Your assessor will ask you some questions during the task to confirm your understanding of relevant policies, procedures and requirements.

AT4 - Knowledge quiz

This knowledge quiz assessment task is one of six assessment tasks you need to complete satisfactorily to be deemed competent for this course.
This assessment task allows you to demonstrate your knowledge of legal and ethical requirements, workplace health and safety, diversity and communication principles.

Your ead each of the scenarios or background information sections and then answer the questions below. Select your answers directly in the quiz.

AT6 Ethics of care: Scenario quiz

This knowledge quiz assessment task is one of two assessment tasks you need to complete satisfactorily, in order to receive the micro-credential badge.

This assessment task allows you to demonstrate your knowledge of ethics of care. Each question group contains a mixture of question types; for example, these can include multiple choice, true/false and matching questions.

You read any scenario/background information sections and then answer the questions provided

 

AT7 - Working with diverse people: Scenario quiz

This knowledge quiz assessment task is one of two assessment tasks you need to complete satisfactorily, in order to receive the micro-credential.

This assessment task will also count towards your assessment for the units of competency. This assessment task allows you to demonstrate your knowledge of ethics of care. Each question group contains a mixture of question types; for example, these can include multiple choice, true/false and matching questions.

Read any scenario/background information sections and then answer the questions provided. After you've read these instructions, select 

Select your answers directly in the quiz. 

 

AT2 - Emergency incident role-play and report

This task allows the student to demonstrate how to respond to an emergency. This task also allows students to demonstrate their ability to:

  • apply infection control procedures
  • use personal protective equipment
  • accurately record and report incidents.

In this task, you are required to demonstrate how you apply emergency response procedures and your ability to complete an incident report. You are required to demonstrate the steps outlined below. If, for any reason, you do not think you will be able to demonstrate a step, speak to your assessor to make alternative arrangements before you start the assessment task. Your assessor will ask you some questions after the task to confirm your understanding of relevant policies, procedures and requirements.

 

 

The following practical tasks are the other assessments required for this cluster. They may include a mixture of workplace documentation tasks, practical demonstrations and simulations of workplace tasks.

Emergency incident role play and report

Manual handling

Ethics of care: Scenario quiz


Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These

Course Overview: Access Course Overview