Course Title: Work with forced migrants

Part B: Course Detail

Teaching Period: Term2 2016

Course Code: HUSO5215C

Course Title: Work with forced migrants

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C4363 - Certificate IV in Community Services

Course Contact: Bronwyn Tanti

Course Contact Phone: 9925 9079

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to work with, and for, refugees within an ethical, social, political and economic context.

This unit applies to work within an agency, directly or indirectly, involved with the provision of services to forced migrants, people with Refugee or special humanitarian visas, those granted refugee status in Australia, business and skilled migrants whose prime motivation for leaving their country was to escape violence and/or persecution, and the immediate family members of anyone from the aforementioned groups.

Workers will have limited responsibilities and work within established guidelines to develop, monitor and provide support and services in a range of areas, including but not limited to, settlement, accommodation, counselling, financial advice, family services, youth work, income support, education, health care and crisis intervention.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCSET001 Work with forced migrants


1. Develop a professional rapport with people who are forced migrants

Performance Criteria:


1.1 Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices

1.2 Identify how one’s own ethnicity, religion, class and gender will affect interactions with clients and modify approach appropriately

1.3 Identify the communication needs of clients who are newly arrived, traumatised and confused and modify approach appropriately

1.4 Identify where an interpreter is needed and work to ensure that appropriate interpreter services are accessed



2. Plan settlement services

Performance Criteria:


2.1 Identify current issues which may impact on own work or organisation

2.2 Collect, discuss and use the views of key stakeholders and representatives from relevant target groups when determining service requirements

2.3 Develop and maintain links with workers with complementary roles in the provision of settlement services

2.4 Evaluate issues in relation to a person’s culture, family background and interest and modify plan appropriately

2.5 Identifying specific needs of individuals and determine learning program requirements

2.6 Document and agree plan with client and other relevant service providers or stakeholders



3. Address issues associated with people who are forced migrants

Performance Criteria:


3.1 Provide support to clients using a collaborative approach

3.2 Discuss and provide information regarding the range of services available in Australia and the importance of using these services

3.3 Take into account the culture, religion, gender and experiences of the person in all actions and decisions

3.4 Recognise trauma and refer to appropriate personnel or services

3.5 Support clients to deal with loss and grief

3.6 Support clients to deal with discrimination from both the mainstream community and from other ethnic groups

3.7 Support client to make appropriate links both within their own community and within the broader Australian community

3.8 Refer clients to other service providers as required



4. Monitor and review support

Performance Criteria:


4.1 Obtain ongoing feedback from clients in relation to service and support

4.2 Evaluate progress in relation to service provision plan

4.3 Monitor stress and emotions of self and colleagues and implement strategies to maintain wellbeing

4.4 Identify opportunities for improved service provision and modify approach


Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities


In class: Lectures, discussions and group activities

Teaching Schedule


Week 1

Introduction to working with forced migrants

  • Migration and what forms it takes
  • Causes and impacts of forced migration
  • The international protection regime
  • Background and historical context
  • Political, economic and social context
  • Current policies

Week 2

Australia’s current processes

  • Immigration processes, including how and why people selected to come to Australia
  • Various visas and their meanings
  • The profile of the current humanitarian program entrants, their experience and the impact of this on their current settlement needs

Week 3

Settlement – an overview

  • What is settlement: current theories, phases and indicators
  • Practical and emotional settlement needs of new migrants
  • Introduction to services available to new migrants and how these services can be accessed
  • Explanation of settlement plans and overview of how they are developed
  • Government service principles

Week 4

Understanding the refugee experience

  • Recognising effects of grief, loss, stress, torture and trauma
  • The impact of migration on the family and the impact of change roles within the family
  • The importance of identity, including recognising the significance of giving clients a chance to define themselves according to either their ethnicity or their current circumstances
  • Perspectives on gender, class, culture and religion

Week 5

Building rapport with new clients and other stakeholders

  • Identify the communication needs of clients who are newly arrived, traumatised and confused
  • Addressing communication needs
  • Organising and working with interpreters

Week 6

Planning settlement services

  • Collecting, discuss and use the views of key stakeholders and representatives
  • Developing and maintaining links with other workers
  • Identifying specific needs of individuals and determine learning program requirements
  • Finalising plans in agreements with stakeholders

Week 7

Organising services

  • Providing relevant and accessible information to clients
  • Working with clients to select and access services
  • Making sure culture, religion, gender and experiences are taken into account
  • Recognising trauma and refer to appropriate personnel or services

Week 8

Providing support

  • Supporting clients to deal with loss and grief
  • Supporting clients to deal with discrimination
  • Supporting clients to make appropriate community links

Week 9

Monitoring and reviewing support

  • Collecting ongoing feedback from clients
  • Evaluating progress against service provision plan
  • Monitoring and dealing with stress and emotions of self and colleagues
  • Identifying opportunities for improved service provision and modify approach



Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment


This unit has three assessments tasks consisting of 1 group, 1 individual and 1 quiz.

Assessment Tasks


Assessment task 1: Online quiz to test your knowledge of the key issues and concepts related to working with forced migrants.

Assessment task 2: Prepare a presentation on two topics related to settlement and temporary protection policy.

Assessment task 3: Develop settlement plans for three groups of forced migrants.

Assessment Matrix


The assessment matrix demonstrates alignment tasks with the relevant unit of competency. These matrix’s are available through program administration.

Other Information


Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of implications of plagiarism.

It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Applying for an Extension

Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.

Applying for Special Consideration

If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:

Academic Integrity

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.

If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:

The RMIT library provides tools to assist with your referencing

Plagiarism and Collusion

Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.

Examples of plagiarism include:

  • Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
  • Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
  • Piecing together text from one or more sources and adding only linking sentences;
  • Copying or submitting whole or parts of computer files without acknowledging their source;
  • Copying designs or works of art and submitting them as your original work;
  • Copying a whole or any part of another student's work; and
  • Submitting work as your own that someone else has done for you.
  • Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.

For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations –;ID=r7a7an6qug93

Plagiarism Software

The originality verification software Turnitin may be used in this course. For details, see:

Complaints Procedure:

RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.

Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.

Student Complaints Policy:

Student complaints Procedure:;ID=i1lexipvjt22

Student Complaints Form:

Course Overview: Access Course Overview