Course Title: Assess co-existing needs

Part B: Course Detail

Teaching Period: Term2 2016

Course Code: HWSS6069C

Course Title: Assess co-existing needs

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C4363 - Certificate IV in Community Services

Course Contact: Bronwyn Tanti

Course Contact Phone: 9925 9079

Course Contact Email: bronwyn.tanti@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs.

This unit applies in a range of community service contexts.

This unit is clustered with:

CHCSM005 Develop, facilitate and review all aspects of case management

 


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCCS004 Assess co-existing needs

Element:

1. Prepare for assessment

Performance Criteria:

 

1.1 Identify and prepare assessment tools and processes according to organisation policy and procedures

1.2 Gather existing information about the person

1.3 Seek additional information from specialists and other sources as required to determine the range of issues that may be affecting the person

1.4 Organise practical aspects of assessment in consultation with the person being assessed

1.5 Provide information about the assessment process to the person and obtain consent

 

Element:

3. Determine appropriate services

Performance Criteria:

 

3.1 Consider service delivery and referral options from strengths-based perspective

3.2 Evaluate internal capability and other service networks to determine best fit for the person

3.3 Provide the person with service information and support their decision making process

3.4 Encourage the person to advocate on their own behalf to access services

 

Element:

4. Complete reporting

Performance Criteria:

 

4.1 Document the outcomes of the assessment process according to organisation procedures

4.2 Maintain and store the person’s information according to confidentiality requirements

4.3 Provide the person’s information to other services according to consent and confidentiality requirements

 

Element:

5. Evaluate assessment and referral processes

Performance Criteria:

 

5.1 Seek feedback about assessment processes from the person and other networks

5.2 Monitor processes and their outcomes in terms of success in meeting the person’s needs

5.3 Routinely seek feedback and reflect on own performance

5.4 Use feedback and own evaluation as a basis for improving processes

 

Element:

2. Analyse the persons needs using a collaborative approach.

Learning Outcomes


 

On successful completion of this course you will have developed the skills and knowledge required to demonstrate competency in the above elements.


Details of Learning Activities

 

In class: Lectures, discussions and group activities


Teaching Schedule

 

Week 1

Case Work 1 Case Work

  • The case management process
  • Approaches to service delivery
  • Understanding the change process
  • Responsibilities, duty of care and risk

Week 2

Conducting initial intake and assessment

  • Building rapport
  • Establishing rights, responsibilities and boundaries
  • Identifying strengths, weaknesses, abilities and goals

Week 3

Developing case management plans

  • Case planning to identify short and long term needs
  • Developing strategies
  • Setting targets for change

Week 4

Conducting case management meetings

  • Conference meeting policies and procedures
  • Organising case conferences
  • Coordinating conferences
  • Following up from meetings

Week 5

Organising access to services

  • Coordinating service delivery
  • Making referrals
  • Working with other service providers/agencies

Week 6

Monitoring and evaluating case plans

  • Monitor client progress
  • Developing and negotiating strategies for changes to needs to ongoing interventions
  • Closing cases

Week 7

Case Work 2 Crisis Intervention

  • Understanding the legal and ethical considerations in identifying and responding to crisis situations
  • Being able to follow organisational policies and procedures when responding to crisis situations
  • Understanding crisis intervention approaches and practices

Week 8

Identifying and assessing crisis situations

  • Identifying safety issues
  • Obtaining details from the client
  • Developing and implementing strategies to reduce immediate danger
  • Seeking advice

Week 9

Responding to crisis situations

  • Empowering clients to make decisions
  • Developing and implementing plans to implement crisis intervention support
  • Participating in debriefing sessions
  • Dealing with documentation


  

 


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

 This unit is assessed in conjunction with CHCSM005 Develop, facilitate and review all aspects of case management

There are four assessment tasks for this unit, 2 individual, 1 group and 1 quiz

 


Assessment Tasks

 

 

 

Assessment task 1: Complete two online quizzes to test your knowledge of the key issues and concepts related to:

  • case management practice (quiz 1) (Due by week 6)
  • responding to crisis (quiz 2). (Due by week 10)

Assessment task 2: Develop case management plans for three clients, based on case studies. (2 in class and final due week 8)

Assessment task 3: Provide as written response on how the immediate safety concerns of three clients, based on scenarios, were addressed. (Due week 11)


Assessment Matrix

The assessment matrix demonstrates alignment tasks with the relevant unit of competency. These matrix’s are available through program administration.

Other Information

 

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students

Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of implications of plagiarism.

Attendance
It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Applying for an Extension

Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.

Applying for Special Consideration

If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:

http://www1.rmit.edu.au/students/specialconsideration

Academic Integrity

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.

If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website: http://www.rmit.edu.au/academicintegrity

The RMIT library provides tools to assist with your referencing http://www1.rmit.edu.au/library/referencing

Plagiarism and Collusion

Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.

Examples of plagiarism include:

  • Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
  • Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
  • Piecing together text from one or more sources and adding only linking sentences;
  • Copying or submitting whole or parts of computer files without acknowledging their source;
  • Copying designs or works of art and submitting them as your original work;
  • Copying a whole or any part of another student's work; and
  • Submitting work as your own that someone else has done for you.
  • Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.

For further information, please see the RMIT Plagiarism Policy –  http://www.rmit.edu.au/browse;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations – http://www1.rmit.edu.au/browse;ID=r7a7an6qug93

Plagiarism Software

The originality verification software Turnitin may be used in this course. For details, see: http://www.turnitin.com

Complaints Procedure:

RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.

Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.

Student Complaints Policy: http://www1.rmit.edu.au/policies/studentcomplaintspolicy

Student complaints Procedure: http://www1.rmit.edu.au/browse;ID=i1lexipvjt22

Student Complaints Form: http://mams.rmit.edu.au/v4ujvmyojugxz.pdf

Course Overview: Access Course Overview