Course Title: Assess co-existing needs

Part B: Course Detail

Teaching Period: Term2 2019

Course Code: HWSS6069C

Course Title: Assess co-existing needs

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C4363 - Certificate IV in Community Services

Course Contact: Melinda Brown

Course Contact Phone: 9925 4580

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs.

This unit applies in a range of community service contexts.


This unit is delivered and assessed as a cluster with:

CHCCSM005 Develop, facilitate and review all aspects of case management


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCCS004 Assess co-existing needs


1. Prepare for assessment

Performance Criteria:

1.1 Identify and prepare assessment tools and processes according to organisation policy and procedures   1.2 Gather existing information about the person   1.3 Seek additional information from specialists and other sources as required to determine the range of issues that may be affecting the person   1.4 Organise practical aspects of assessment in consultation with the person being assessed   1.5 Provide information about the assessment process to the person and obtain consent


3. Determine appropriate services

Performance Criteria:


3.1 Consider service delivery and referral options from strengths-based perspective   3.2 Evaluate internal capability and other service networks to determine best fit for the person   3.3 Provide the person with service information and support their decision making process   3.4 Encourage the person to advocate on their own behalf to access services


4. Complete reporting

Performance Criteria:

4.1 Document the outcomes of the assessment process according to organisation procedures     4.2 Maintain and store the person s information according to confidentiality requirements   4.3 Provide the person s information to other services according to consent and confidentiality requirements  


5. Evaluate assessment and referral processes

Performance Criteria:


5.1 Seek feedback about assessment processes from the person and other networks

5.2 Monitor processes and their outcomes in terms of success in meeting the person s needs

5.3 Routinely seek feedback and reflect on own performance

5.4 Use feedback and own evaluation as a basis for improving processes


2. Analyse the persons needs using a collaborative approach.

Performance Criteria:

2.1 Work within scope of own role and seek assistance from colleagues and experts as required

2.2 Empower the person to identify and prioritise their own needs

2.3 Evaluate needs based on full range of relevant information

2.4 Identify and analyse complex, multiple and interrelated issues

2.5 Evaluate issues of urgency and eligibility

2.6 Assess potential risk factors for service delivery

Learning Outcomes


On successful completion of this course you will have developed the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

Classes where information is shared through talks and group discussions, and exercises are conducted to apply learning. Time in class is spent working on applied assessment tasks.

Teaching Schedule


Introduction to case work and case management

  • The case management process, models and approaches to service delivery
  • Understanding the change process
  • Responsibilities, duty of care and risk

Conducting initial intake and assessment

  • Building rapport and establishing rights, responsibilities and boundaries
  • Assessment tools, processes and documentation 
  • Identifying strengths, weaknesses, abilities and goals


Initial intakes and preparing for assessment

  • Using assessment tools
  • Gathering valid and reliable information
  • Identifying issues of urgency

Conducting assessments

  • Using a collaborative approach
  • Establishing rights, responsibilities and boundaries in practice 
  • Identifying strengths, weaknesses, abilities, goals and risk factors



Conducting assessments - In class assessment role-play

  • Assess client needs and collaborate with clients
  • Documenting information - Client Assessment Forms
  • Seeking and applying feedback to improve practice and/or processes


Conducting and participating in case meetings

  • Planning and progress meetings
  • Meeting policies and procedures
  • Managing meeting outcomes and follow up



Developing case plans

  • Analysing short- and long-term needs, taking into consideration diversity of factors
  • Developing strategies for high and low risk situations and setting targets for change
  • Determining intervention and prevention services and making referrals


Organising access to services

  • Coordinating service delivery
  • Encouraging self-advocacy
  • Working with other service providers/agencies


Monitoring and evaluating case plans and processes

  • Monitor client progress
  • Developing and negotiating strategies for changes to needs to ongoing interventions
  • Closing cases

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

 This unit is assessed in conjunction with CHCCSM005 Develop, facilitate and review all aspects of case management

There are four assessment tasks for this unit, 2 individual, 1 group and 1 quiz


Assessment Tasks

Assessment task 1: Assess the needs of clients, based on role-played case studies.

Assessment task 2: Participate in case planning processes and prepare case plans and referrals.

Assessment task 3: Review and close cases for three clients.

Assessment task 4: Complete one online, self-paced quiz on the key issues and concepts relating to case work and assessing co-existing needs.

Assessment Matrix

A marking rubric for each assessment task is located on Canvas.

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Course Overview: Access Course Overview