Course Title: Assess co-existing needs

Part B: Course Detail

Teaching Period: Term2 2020

Course Code: HWSS6069C

Course Title: Assess co-existing needs

School: 375T Vocational Design and Social Context

Campus: City Campus

Program: C4363 - Certificate IV in Community Services

Course Contact: Melinda Brown

Course Contact Phone: 9925 4580

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs.

This course applies in a range of community service contexts.

This course will be delivered via distance learning in Semester 2, 2020.

This course is delivered and assessed as a cluster with:

CHCCSM005 Develop, facilitate and review all aspects of case management


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCCS004 Assess co-existing needs


1. Prepare for assessment

Performance Criteria:

1.1 Identify and prepare assessment tools and processes according to organisation policy and procedures

1.2 Gather existing information about the person

1.3 Seek additional information from specialists and other sources as required to determine the range of issues that may be affecting the person

1.4 Organise practical aspects of assessment in consultation with the person being assessed

1.5 Provide information about the assessment process to the person and obtain consent


3. Determine appropriate services

Performance Criteria:

3.1 Consider service delivery and referral options from strengths-based perspective

3.2 Evaluate internal capability and other service networks to determine best fit for the person

3.3 Provide the person with service information and support their decision making process

3.4 Encourage the person to advocate on their own behalf to access services


4. Complete reporting

Performance Criteria:

4.1 Document the outcomes of the assessment process according to organisation procedures

4.2 Maintain and store the person’s information according to confidentiality requirements

4.3 Provide the person’s information to other services according to consent and confidentiality requirements


5. Evaluate assessment and referral processes

Performance Criteria:

5.1 Seek feedback about assessment processes from the person and other networks

5.2 Monitor processes and their outcomes in terms of success in meeting the person’s needs

5.3 Routinely seek feedback and reflect on own performance

5.4 Use feedback and own evaluation as a basis for improving processes


2. Analyse the persons needs using a collaborative approach.

Performance Criteria:

2.1 Work within scope of own role and seek assistance from colleagues and experts as required

2.2 Empower the person to identify and prioritise their own needs

2.3 Evaluate needs based on full range of relevant information

2.4 Identify and analyse complex, multiple and interrelated issues

2.5 Evaluate issues of urgency and eligibility

2.6 Assess potential risk factors for service delivery

Learning Outcomes


On successful completion of this course you will have developed the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

There will be a range of learning activities to engage students with course material to develop skills, knowledge and understand of case work. The learning activities will be interactive and will include: group work activities, peer learning, discussions, case studies, reflective learning, presentations and practice learning exercises. Note: All learning activities are delivered via remote learning in Semester 2, 2020.

Teaching Schedule




Week 1

Introduction to case work and case management

  • The case management process, models and approaches to service delivery
  • Understanding the change process
  • Responsibilities, duty of care and risk

Conducting initial intake and assessment

  • Building rapport and establishing rights, responsibilities and boundaries
  • Assessment tools, processes and documentation 
  • Identifying strengths, weaknesses, abilities and goals


Week 2 

Initial intakes and preparing for assessment

  • Using assessment tools
  • Gathering valid and reliable information
  • Identifying issues of urgency

Conducting assessments

  • Using a collaborative approach
  • Establishing rights, responsibilities and boundaries in practice 
  • Identifying strengths, weaknesses, abilities, goals and risk factors


Week 3

Conducting assessments - In class assessment role-play

  • Assess client needs and collaborate with clients
  • Documenting information -  Client Assessment Forms
  • Seeking and applying feedback to improve practice and/or processes


Assessment Task 1

(Part A) Role Plays will commence in week 3 on line in class.

Students will complete

written task:

Part B-  Client assessment form

Part C – Reflection Worksheet form

Week 4

Developing case plans

  • Analysing short and long term needs, taking into consideration diversity of factors
  • Developing strategies for high and low risk situations and setting targets for change
  • Determining intervention and prevention services and making referrals


Week 5

Conducting and participating case meetings

  • Planning and progress meetings
  • Meeting policies and procedures
  • Managing meeting outcomes and follow up

Assessment Task 2

Part A- Role Plays will commence in week 5 on line in class.

Students will complete

written task:

Part B - Case Plan form

Part C –Referral Email

Week 6

Organising access to services

  • Coordinating service delivery
  • Encouraging self-advocacy
  • Working with other service providers/agencies


Week 7 

Monitoring and evaluating case plans and processes

  • Monitor client progress
  • Developing and negotiating strategies for changes to needs to ongoing interventions

Assessment Task 3

Part A- Role Plays will commence in week 5 on line in class.

Students will complete

written task:

Part B - Case Review Form

Part C – Closure Form

Week 8 

Monitoring and evaluating case plans and processes

  • Closing cases

Assessment Task 4 

Knowledge Questions

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

This course is assessed in conjunction with CHCCSM005 Develop, facilitate and review all aspects of case management

Assessment task 1: Role-Play

Assessment task 2: Role-play

Assessment task 3: Role-play

Assessment task 4: Short Answer Questions

Assessment Tasks

Assessment Task 1: This assessment will require students to adopt the role of case manager and complete three role plays and written tasks. Students will assess and identify needs of 3 different clients from the provided case scenario. Student will then complete client assessment forms to document client information and needs gained from the role plays. Student will then be required to reflect on their learning to develop skills and practice improvements in working with clients and assessing needs.

Assessment Task 2: This assessment will require students to complete 3 role plays meetings with their teacher who will play the role of the workplace supervisor and complete written task. Students will prepare and plan for how they will address client needs identified from assessment one. Students will then complete a case plan and referrals for all 3 clients.

Assessment Task 3: This assessment will require students to complete 3 role plays meetings with their teacher who will play the role of the workplace supervisor and complete written task. Students will review all 3 clients progress that they have been working with through assessment task 1 and 2. Students will then complete 1 case review form and 2 closure forms following a comprehensive review of each client from the role play task.

Assessment Task 4: This assessment will require students to complete short answer knowledge questions to demonstrate knowledge, understanding and learning from this unit.

Assessment Matrix

A marking rubric for each assessment task is located on Canvas

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Course Overview: Access Course Overview