Course Title: Respond effectively to difficult or challenging behaviour

Part B: Course Detail

Teaching Period: Term2 2019

Course Code: HWSS5669C

Course Title: Respond effectively to difficult or challenging behaviour

School: 174T School of VE Engineering, Health & Science

Campus: City Campus

Program: C4375 - Certificate IV in Optical Dispensing

Course Contact: Jade Cusworth

Course Contact Phone: 03 9925 8382

Course Contact Email: jade.cusworth@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

leigh.robinson@rmit.edu.au

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit of competency describes the skills and knowledge required to respond effectively to difficult or challenging behaviour of clients and others.  These skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties
 


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTCSD306C Respond effectively to difficult or challenging behaviour

Element:

1. Plan response

Performance Criteria:

1.1       Identify appropriate response to potential instances of difficult or challenging behaviour in line with work role and organisation policies and procedures

1.2       Ensure planned responses to difficult or challenging behaviour maximise the availability of other appropriate staff and resources

1.3  Give priority to safety of self and others in responding to difficult or challenging behaviour

Element:

2. Apply response

Performance Criteria:

2.1       Ensure response to instances of difficult or challenging behaviour reflect organisation policies and procedures

2.2       Seek assistance as required

2.3       Deal with difficult or challenging behaviour promptly, firmly and diplomatically in accordance with organisation policy and procedure

2.4       Use communication effectively to achieve the desired outcomes in responding to difficult or challenging behaviour

2.5  Select appropriate strategies to suit particular instances of difficult or challenging behaviour

Element:

3. Report and review incidents

Performance Criteria:

3.1       Report incidents according to organisation policies and procedures

3.2       Review incidents with appropriate staff and offer suggestions appropriate to area of responsibility

3.3       Access and participate in available debriefing mechanisms and associated support and/or development activities

3.4  Seek advice and assistance from legitimate sources as and when appropriate


Learning Outcomes


See elements above

 


Details of Learning Activities

        A combination of activities will support students learning in this course, such as:
• Face to face and or online lectures to cover theoretical and practical concepts for each topic in the course
• Students will learn to apply their skills and knowledge to work integrated learning (WIL), during simulations and classroom based learning
• Observations of performance in the workplace and industry placement or simulated environment will be a valuable part of your learning experience
• Tutorial activities (individually and in teams) to discuss, debate, critique and consolidate your ideas and extend your understanding around key concepts within specific topics
• Online discussion and activities support you to collaborate with other students in your course and debate and debate and discuss ideas
• Self directed study time to enhance and strengthen your knowledge and understanding of theoretical concepts
• To further facilitate learning, students are strongly encouraged to use a range of communication tools between themselves and their course instructor as well as between themselves and fellow students by using the online learning platform


Teaching Schedule

 

FT19 Full time group.  Thursday 1-30pm - 4.30pm

 

Sem 2

 

  

Course Title

CHCIC201B- Communicate with children

HLTCSD306C – Respond effectively to difficult or challenging behaviour

 

 

 

Element / Performance criteria

 Element / Performance criteria

Week 08

28/08

Assessments:

 

Evidence log:

Due date 18/10/19

 

Case Studies:

Due date 05/11/19

Communicate positively with children

1.1       Use routines to welcome and farewell children

1.2       Listen attentively and responsively

1.3       Explore the child's interests and concerns through conversation

1.4       Model positive and respectful communication style

Plan response

1.1       Identify appropriate response to potential instances of difficult or challenging behaviour in line with work role and organisation policies and procedures

1.2       Ensure planned responses to difficult or challenging behaviour maximise the availability of other appropriate staff and resources

1.3       Give priority to safety of self and others in responding to difficult or challenging behaviour 

02/09

Mid-Semester break

Week

 9

12/09

 

Communicate positively with children

1.5       Be accessible for the child to initiate contact

1.6       Respond to non-verbal cues

1.7       Acknowledge and accept children's feelings

1.8       Modify interactions in response to child's mood

1.9       Promote enjoyment and fun

Apply response

 2.1      Model appropriate behaviour to the child

2.2       Redirect children to more positive behaviours as necessary

2.3       Clearly communicate to children guidelines and limits for their behaviour

2.4       Respond to children's behaviour according to service policy and procedures

Week 10

19/09

 

Apply limits and guidelines for behaviour within service policies

2.1       Model appropriate behaviour to the child

2.2       Redirect children to more positive behaviours as necessary

Report and review incidents

3.1       Report incidents according to organisation policies and procedures

3.2       Review incidents with appropriate staff and offer suggestions appropriate to area of responsibility

Week 11

26/09

  

 Apply limits and guidelines for behaviour within service policies

2.3  Clearly communicate to children guidelines and limits for their behaviour

2.4       Respond to children's behaviour according to service policy and procedures

 3.3       Access and participate in available debriefing mechanisms and associated support and/or development activities

3.4       Seek advice and assistance from legitimate sources as and when appropriate 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Learning Resources

Prescribed Texts


References


Other Resources

All course resources are available on the Canvas learning management system.


Overview of Assessment

You will be assessed in a variety of was that will establish competence, examples of these are:

- Assignments

- Workplace Evidence Log Book

 

 

 

 

 

 


Assessment Tasks

Assessment Task FT19 Group

Workplace Evidence Log: a collection of evidence activities to prove competence, knowledge and skill in a variety of elements and performance criteria across a range of units.

Please note that you will need to demonstrate competency in all assessment tasks in order to achieve competency for this unit.
 

Due Dates

Evidence log:

Due date 18/10/19

 

Assignment:

Due date 05/11/19

 

 

 

 


Assessment Matrix

Other Information

Please refer to the RMIT Student Page for extensive information about study support, assessments, extensions, appeals and a range of other matters: 

http://www1.rmit.edu.au/students

 

RMIT provides all students with an extension range of online and campus based study support services ranging from:

Plagiarism

RMIT University requires that you present only YOUR work for assessment.

Plagiarism is a form of cheating. It is the presentation of the work or idea of another person. Plagiarism is NOT acceptable. Penalties can include charges of academic misconduct, cancellation of results and exclusion from your course. Please note: It is also a disciplinary offence to allow your work to be plagiarised by another student. When signing the coversheet (electronic or paper based), you are declaring that the work is not plagiarised.

 

Special Consideration

Please note: Students may apply for Special Consideration as per the information via the RMIT website http://www1.rmit.edu.au/students/specialconsideration if they believe that to complete assessment for this unit by the submission date has been affected by factors beyond their control. Special consideration must be lodged prior to or within 48 hours of the scheduled assessment time or assessment submission date. The application for Special Consideration is NOT granted automatically on application.

 

RMIT Assessment Appeal Process

Students may appeal against their assessment result as per the information via the RMIT website. The Appeals Against Assessment policy and procedure applies to all coursework programs in all careers. The appeal process is staged and students are required to follow each stage in order to ensure their full entitlement to appeal, this is available on  http://www.rmit.edu.au/browse;ID=nwjxaifdrgle (unresolved) 

 

Attendance

It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensure the maximum opportunity to gain competency. 

 

Recognition of Prior Learning and Credit Transfer

If you think you have some or all of the knowledge and competencies described, please discuss the Recognition of Prior Learning and Credit Transfer options that may be available to you with the Program Coordinator. For more information go to: http://www1.rmit.edu.au/students/enrolment/credit

Course Overview: Access Course Overview