Course Title: Evaluate and develop small business operations

Part B: Course Detail

Teaching Period: Term2 2021

Course Code: BUSM8869C

Course Title: Evaluate and develop small business operations

School: 375T Vocational Design and Social Context

Campus: City Campus

Program: C4402 - Certificate IV in Interior Decoration

Course Contact: Jenny Crowley

Course Contact Phone: +61 3 9925 4759

Course Contact Email: svdsc.design.tech@rmit.edu


Name and Contact Details of All Other Relevant Staff

Karen Tan

karen.tan@rmit.edu.au


Nominal Hours: 45

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to evaluate and develop small business operations.

It applies to individuals who operate a small business which stands alone, or that is part of a department within a larger organisation. Individuals in this role use problem-solving skills and take responsibility for developing approaches to evaluating and developing business operations.

No licensing, legislative or certification requirements apply to this unit at the time of publication.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBSMB420 Evaluate and develop small business operations

Element:

1. Review and evaluate operational strategies and procedures

Performance Criteria:

1.1 Develop a detailed operational plan that sets out clear action points to fulfil on business goals and objectives

1.2 Identify work health and safety (WHS) and environmental issues and implement strategies to minimise risk factors

1.3 Review and evaluate, where appropriate, a quality assurance process for the business in line with industry standards, compliance requirements and cultural criteria

1.4 Develop operational KPIs that align with the business plan

1.5 Align KPIs to business strategies, including utilisation of existing or new technologies, where practicable, to optimise business performance

Element:

2. Implement operational strategies and procedures

Performance Criteria:

2.1 Implement systems to evaluate business performance and customer satisfaction, including by setting key performance indicators or targets

2.2 Implement systems to control stock, expenditure or cost, wastage or shrinkage and risks to health and safety in accordance with the business plan, incorporating new digital technologies where possible

2.3 Identify and manage staffing requirements, considering a range of permanent and flexible arrangements, and adhering to budgetary constraints

2.4 Provide goods or services in accordance with established legal, ethical cultural and technical standards

2.5 Provide goods or services in accordance with time, cost and quality specifications, and customer requirements, incorporating new digital technologies where possible

2.6 Apply quality procedures to address product or service and customer requirements

Element:

3. Evaluate business performance

Performance Criteria:

3.1 Use digital technologies to regularly evaluate and review achievement of operational targets to ensure optimum business performance, in accordance with business goals and objectives

3.2 Review and document systems and structures, with a view to more effectively supporting business performance

3.3 Investigate and analyse operating problems to establish causes and implement changes as required, as part of the business quality system

3.4 Update operational policies and procedures to incorporate corrective action

Element:

4. Review business operations

Performance Criteria:

4.1 Review and adjust business operations to increase business success, in accordance with business goals and objectives

4.2 Research new and emerging digital technologies periodically, implementing as relevant, in accordance with business goals and objectives

4.3 Undertake ongoing research into new business opportunities and adjust business goals and objectives as new business opportunities arise


Learning Outcomes


Refer to elements of this unit for learning outcomes.


Details of Learning Activities

Learning activities will take place this semester with a blended classroom model using industry standard tools and resources. Some classes maybe scheduled to be on campus, and some may be in a remote (virtual) learning mode online.

Refer to your Course schedule and Canvas shells for specific information on how each of your courses is delivered this semester.

You will also be required to undertake independent study.

Reference mode of delivery for this course is a blended approach.

 

On campus class activities will include:

• Tutorials and project-based work

• Group discussion

• Teacher directed activities/projects

• Class presentations 

• Independent project-based work

• Site visits (observations)

• Studio Practice

 

Virtual In-class activities will include:

• Tutorials and project-based work

• Group discussion

• Teacher directed activities/projects

• Class presentations 

• Online research

• Independent project-based work

• Site visits (observations)

• Studio Practice

 

Out-of-class activities will include:

• Online investigation

• Independent project-based work

• Gallery/Exhibition visits



Teaching Schedule

Week

Session activity

Assessment Due Date

1

Introduction to business unit course:
Part A: Evaluate and develop small business operations.
Part B: Develop and extend design skill and practice.

Brief and discuss BUSM8869C AT1 & BUSM8869C AT2.


2

In-depth about developing a business plan.
(Part 1: Big Picture)


3

In-depth about business plan (Part 2a):
Planning & Implementation Stage.
Implement operational strategies and procedures.


4

In-depth about business plan (Part 2b):
Planning & Implementation Stage.
Implement operational strategies and procedures.

BUSM8869C AT1 due

5

In-depth about business plan (Part 3): Business performance review.
Evaluate business performance.


6

In-depth about business plan (Part 4): Business operations review and R&D.
Review business operations.


7

Review and finalise your business plan


Mid semester break

8

 

Introduction to (Part B) of this business unit course:
Develop and extend design skills and practice.

Introduction to assessment tasks  - GRAP9456C AT1 & GRAP9456C AT2

BUSM8869C AT2 due

9

Introduction to (Part B) of this business unit course:
Develop and extend design skills and practice.



10

Design Process (Part 2): Develop own voice.


11

Design Process (Part 3): Evaluate own work.


12

Professional Development: Acquire and develop technical skills.


13

Development: Research work opportunities.


14

Assessment GRAP9456C AT1 (in-class).

GRAP9456C AT1 due

15

Final submission of GRAP9456C AT2 by students.

GRAP9456C AT2 due



Learning Resources

Prescribed Texts


References


Other Resources

Library support

 

The University Library has extensive resources for Interior Design and Decoration students.

The Library has produced a subject guide that includes quality online and print resources for your studies https://rmit.libguides.com/interior-design  

 

The Library provides guides on academic referencing and subject specialist help via your Liaison Librarian https://www.rmit.edu.au/library/study/referencing


Study and Learning support

Would you like to get better at studying, writing, or researching for your assignments?

The Library has everything you need to develop your academic skills, improve your marks and save time.

https://www.rmit.edu.au/students/study-support/study-support-hub  



Overview of Assessment

The assessment is project and group based.


Assessment Tasks

AT1 BUSM8869C Week 4

AT2 BUSM8869C Week 8 

Note: full briefs, assessment details and rubrics for each task are available in Canvas

All assessment information for this course can be found on the course’s Canvas shell, in conjunction with assessment information communicated in class by the teacher.

 

Assessment / Late Submission

All assessment information for this course can be found on the course’s Canvas shell, in conjunction with assessment information communicated in class by the teacher.

This course is delivered in accordance with competency-based assessment.

 

CA: Competency achieved
NYC: Not Yet Competent
DNS: Did Not Submit for Assessment

SEC: Stopped engagement in course

WDR: Withdrawn from course

 

All work for Assessable Tasks is required to be submitted on the due date and time as outlined in the Assessment Briefs. Exception to this is where an approved ELS plan, an application for Special Consideration or an approved Extension of Time is in place, submitted before the task’s due date with appropriate documentation. 

 

Special consideration Policy (Late Submission)

All assessment tasks are required to be completed to a satisfactory level.
If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension of time for your assessable work.


Please see following access for the details on applying for extension of time to assessments;

Special consideration;
https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/special-consideration 

 

Application for extension of time;
https://www.rmit.edu.au/students/student-essentials/assessment-and-results/extensions-of-time-for-submission-of-assessable-work

 

Equitable assessment arrangements (EAA);

https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/equitable-assessment-arrangements--eaa-

 

If your work is incomplete, you are strongly encouraged to submit your work on the due date, in order to meet the submission requirements. Should it be below competency you may be asked to resubmit within 5 working days.



Assessment Matrix

An assessment matrix demonstrating alignment of assessment tasks with the relevant Unit of Competency is available from the course contact person (stated above)

 

Other Information

Attendance

The major learning experience involves studio-based exercises, demonstration and production.

It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to be successful in this course.

Canvas

Use Canvas to access your course content and announcements, submit assignments, and receive your grades and feedback; 

https://www.rmit.edu.au/students/support-and-facilities/it-services-for-students/canvas


Student feedback at RMIT:

You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your projects.

The following link is an outline and ways that you will receive your feedback at RMIT;

 https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/feedback-mechanisms


Student Progress Monitoring

Academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential.

Please see following access to the Student progress policy webpage; https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/academic-progress


Submitting Assessments onto Canvas

Here is a guide to submitting assessments on Canvas; https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/submitting-assessments-in-canvas


Academic Integrity and Plagiarism

RMIT University has a strict policy on plagiarism and academic integrity.

Please see following access for more information on Academic Integrity at RMIT; https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/academic-integrity


IT orientation

It's time to get ready; https://www.rmit.edu.au/students/new-student-guide

Get involved in student life at RMIT


Course Overview: Access Course Overview