Course Title: Work effectively with others

Part A: Course Overview

Program: C4420 Certificate IV in School Based Education Support

Course Title: Work effectively with others

Portfolio: Vocational Education

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Contact: Jacqui Cheng and Melanie Reynolds

Course Contact Phone: +61 3 99254918; 99254059

Course Contact Email:;

Course Description

In this course you will learn the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict. The unit applies to individuals who perform a range of routine tasks in a team environment and use a basic knowledge of teamwork in a defined context, under direct supervision or with limited individual responsibility. 


 This course is clustered for delivery with CHPRP003: Reflect on and improve own professional practice in Semester two.   


Assessment for this course includes a knowledge task, a group task and reflection and a group Research report. 

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

BSBTWK201 Work effectively with others


1. Develop effective workplace relationships

2. Improve workgroup processes

3. Resolve issues, problems and conflict

Learning Outcomes

On successful completion of this course, you will have developed and applied the skills and knowledge required to demonstrate competency in developing effective workplace relations, improving group work processes and resolving issues, problems and conflict.

Overview of Assessment

This unit is part of an integrated program. You must demonstrate critical aspects for assessment and evidence required to demonstrate competency in this unit. 
Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks. You may be assessed by: 
• Oral or written questioning 
• oral presentations 
• Assignments and projects 
• Direct observation of actual work practice 
• Presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files 
• Work-based activities 
• Third-party feedback from a work supervisor/employer 
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation. 

If you have a long-term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program manager or the Equitable Learning Services if you would like to find out more.