Course Title: Work effectively with others

Part B: Course Detail

Teaching Period: Term2 2023

Course Code: EMPL9795C

Course Title: Work effectively with others

School: 535T Social Care and Health

Campus: City Campus

Program: C4420 - Certificate IV in School Based Education Support

Course Contact: Jacqui Cheng and Melanie Reynolds

Course Contact Phone: +61 3 99254918; 99254059

Course Contact Email: jacqueline.cheng@rmit.edu.au; melanie.reynolds@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

In this course you will learn the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict. The unit applies to individuals who perform a range of routine tasks in a team environment and use a basic knowledge of teamwork in a defined context, under direct supervision or with limited individual responsibility. 

 

 This course is clustered for delivery with CHPRP003: Reflect on and improve own professional practice in Semester two.   

 

Assessment for this course includes a knowledge task, a group task and reflection and a group Research report. 


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBTWK201 Work effectively with others

Element:

1. Develop effective workplace relationships

Performance Criteria:

1.1 Identify individual responsibilities in relation to workgroup members

1.2 Clarify individual and workgroup responsibilities with work team

1.3 Participate in informal meetings and information sharing with workgroup

1.4 Request and apply feedback from supervisor on individual practices

Element:

2. Improve workgroup processes

Performance Criteria:

2.1 Support team members to meet workgroup goals

2.2 Contribute to workgroup goals and tasks according to organisational requirements

2.3 Share work-related information with workgroup according to organisational policies and procedures

2.4 Plan strategies for team performance improvement with workgroup

Element:

3. Resolve issues, problems and conflict

Performance Criteria:


3.1 Identify advantages of differences in values and beliefs between workgroup members

3.2 Respond to any linguistic and cultural differences in communication styles according to legislation, organisational policies and procedures and ethical standards

3.3 Identify potential workgroup issues, problems and conflicts encountered in the workplace

3.4 Seek assistance from supervisor to address problems and conflicts that arise

3.5 Suggest possible ways of dealing with identified workplace issues

Learning Outcomes


On successful completion of this course, you will have developed and applied the skills and knowledge required to demonstrate competency in developing effective workplace relations, improving group work processes and resolving issues, problems and conflict.


Details of Learning Activities

This unit is part of Certificate IV in School Based Education Support. Your program consists of face to face teaching, Unsupervised Directed Study and you are required to participate in compulsory work placement. It is strongly advised you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency. You are not required to attend to complete Unsupervised Directed Study, however you are expected to complete the work given and will at times be required to show evidence the work has been completed. Your Unsupervised Directed Study will be posted on Canvas.
 The student learning experience will be facilitated through participation in a range of activities: 
• Work Placement
• Group discussion 
• Research assignments
• Guest speakers
• Oral and/or written questions on "What if?" scenarios
• Realistic simulations and role play
• Practical demonstrations and direct observation of actual work and simulated work practice
• Oral Presentations
• Individual and group projects - Completing the projects will include negotiated independent study time and practical work relevant to the unit of competency.


Teaching Schedule

This unit will be delivered weekly. 
Please note: While your teacher will cover all the material in this schedule, the weekly order is subject to change depending on class needs and availability of speakers and resources. Should the teaching schedule change students will be advised via Canvas.
Library Orientation & an RMIT Online Systems Information Session will be scheduled during the first two weeks of your program. Information about student services, rights and responsibilities is contained at RMIT  https://www.rmit.edu.au/students 

Teaching Schedule 

Semester  Dates:  Monday 10 July - 17 November 

Mid Semester break – Monday 18 Sep - Fri 22 September

Public Holidays: Melbourne Cup Holiday- 7 November/ AFL Grand Final September 29

 

           

Week 

        

SEMESTER TWO 

        

Elements 
       

 1 

    

Introduction to Semester 2 

  • Importance of reflection and feedback  

Introduction to AT3: Feedback to Improve Practice 

    

1,2 
       

 2 

    

Effective Workplace communication= 

  • What is WP communication?  

  • Why is it important   

  • Types of WP communication- verbal, non verbal, written, visual  

  • Tips for Effective communication 

    

 

 1 
       

 3 

    

Working in groups 

  • Benefits of working in groups 

  • As a learner:  

  • In the workplace 

  • Roles in group work  

Spaghetti Tower- in class activity 

    

1,2 
       

 4 

    

Dealing with conflict in the WP 

  • Manage and resolve conflict in the WP 

  • Practice scenarios 

    

 3 
       

 5 

    

AT3: Feedback to Improve Practice  

  • PART B Group discussions/observation (in class) 

    

 

AT3 due 
       

 6 

    

Discrimination and Bullying and Harassment law 

  • in Australia 

  • in Victoria 

  • in Education 

  • what is your responsibility as a student/employee 

    

3 
       

7 

    

Organisational and ethical standards 

  • RMIT Student conduct policy and procedures 

  • DET Respectful Workplaces 

  • Example school policies 

  • VIT registration conduct requirements  

    

3 
       

 8 

    

Knowledge questions 

  • In class activity 

    

 All Elements 
       

 9 

    

Collaboration and group communication 

  • Review good communication skills 

  • Group roles 

  • Prepare as a group and make a plan for a group task in WK 11 

    

1,3 
       

 10 

    

Managing stress 

  • As a student 

  • In the workplace 

  • Supporting peers/colleagues 

    

2 
       

 11 

    

Project Portfolio 

  • As a group complete the task you planned in WK 9 

    

 

All elements 
       

 12 

    

Personal Development plans 

  • Introduce AT4: Personal Development plan 

  • Review SMART goals 

  • Examples of PD Plans 

    

1,2,3 
       

13  

    

Addressing Key Selection Criteria 

  • finding and reading job advertisements 

  • addressing Key Selection Criteria 

    

3 
       

14  

    

Resumes  

  • Writing 

  • Updating 

  • Referees v references 

    

 

  

AT4 due 
       

 15 

    

Job interviews 

  • Behavioural questions 

  • Attendance and appearance 

    

3 
       

 16 

    

Unit review and reflection 

    

1,2,3 
       

17 

    

Certificate review 

WP review 

    

1,2,3 
       

 18 

    

Resubmissions 

    

  


Learning Resources

Prescribed Texts


References


Other Resources

RMIT will provide you with resources and tools for learning in this course through handouts, our online systems and access to facilities and relevant software. You will also have access to the library resources. It is recommended that you bring: 

• Laptop/tablet (connected to RMIT and OneDrive)
• Headphones  
The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:  

The Learning Lab  
https://www.rmit.edu.au/students/study-support/learning-lab  

The Study Support Hub   
https://www.rmit.edu.au/students/study-support/study-support-hub  

English for uni workshops  
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops  

 


Overview of Assessment

This unit is part of an integrated program. You must demonstrate critical aspects for assessment and evidence required to demonstrate competency in this unit. 
Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks. You may be assessed by: 
• Oral or written questioning 
• oral presentations 
• Assignments and projects 
• Direct observation of actual work practice 
• Presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files 
• Work-based activities 
• Third-party feedback from a work supervisor/employer 
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation. 

If you have a long-term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program manager or the Equitable Learning Services if you would like to find out more. 


Assessment Tasks

Assessment Task Due Dates:

Assessment Task  3 (Feedback to Improve Practice)  - Week 5

Assessment Task 4 ( Personal Development plan) - Week 14 

Assessment tasks in this unit are assessed using the following competency based results:

CA - Competency achieved
NYC - Not Yet Competent
All Assessment tasks should be submitted by the due date. If an extension is required please contact your teacher and/or Coordinator before the due date.
You must complete a submission cover sheet for every piece of submitted work.
All assessment tasks including electronically recorded student work will be kept by the University for student feedback and to meet government requirements.
Resubmissions:
If you are found to be Not Yet Competent in a Course Assessment Task you may be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission.


Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant Unit of Competency and with the critical aspects of assessment for each unit. 

Other Information

Attendance:  

Your learning experience will involve class-based teaching, discussion, demonstration and practical exercises   

It is strongly advised that you attend all timetabled sessions. This will allow you to engage in the required learning activities, ensuring you the maximum opportunity to complete this course successfully.  

  

Information about your course:  

You can access ‘my course’ through the RMIT website for information about timetables, important dates, assessment dates, results and progress, Canvas. 

  https://www.rmit.edu.au/students/my-course  

  

Assessment:  

Information on assessment including Special consideration, Adjustments to assessment, (eg. applying for an extension of time):  

https://www.rmit.edu.au/students/my-course/assessment-results  

 

  

Academic Integrity and Plagiarism:   

RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy.  

https://www.rmit.edu.au/students/my-course/assessment-results/academic-integrity  

  

  

Credit Transfer and Recognition of Prior Learning:   

Credit transfer is the recognition of previously completed formal learning (an officially accredited qualification).  

Recognition of Prior Learning (RPL) is an assessment process that allows you to demonstrate competence using the skills you have gained through experience in the workplace, voluntary work, informal or formal training or other life experiences.    

Please speak to your teacher if you wish to discuss applying for Credit Transfer or RPL for the unit(s) of competency addressed in this course.  

https://www.rmit.edu.au/students/my-course/enrolment/apply-for-credit   

Course Overview: Access Course Overview