Course Title: Install and upgrade operating systems

Part A: Course Overview

Program: C5341 Diploma of Information Technology

Course Title: Install and upgrade operating systems

Portfolio: Vocational Education

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.


Course Code




Learning Mode

Teaching Period(s)


City Campus


650T Vocational Business Education

Face-to-Face or Internet

Term1 2017,
Term2 2017,
Term1 2018,
Term2 2018,
Term1 2019,
Term2 2019

Course Contact: Val Christou

Course Contact Phone: +61 3 9925 5076

Course Contact Email:

Course Description

This unit describes the skills and knowledge required to maintain, install new and upgrade existing operating systems (OS) in a medium to large organisation.

It applies to individuals who apply technical and specialised knowledge to undertake complex support operations.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

ICTSAS518 Install and upgrade operating systems


1. Determine organisational help desk procedures

2. Install or upgrade a desktop OS

3. Manage and troubleshoot resource access

4. Configure and troubleshoot hardware devices and drivers

5. Configure and troubleshoot the desktop and user environments

Learning Outcomes

Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

Evidence of the ability to:

  • determine organisation operating systems (OS) requirements
  • install or upgrade OS
  • customise OS to user requirements
  • manage and configure hardware devices
  • manage and configure desktop.

Knowledge Evidence

To complete the unit requirements safely and effectively, you must:

  • explain procedures and techniques involved in the installation and upgrade of OS
  • explain procedures and principals involved in unattended OS installation
  • describe OS configuration issues that may arise with hardware and desktop environments.

 Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work, and include access to:

  • special purpose tools, equipment and materials
  • industry software packages
  • stand-alone or networked personal computers
  • appropriate OS installation compact disk or recovery boot disks
  • drivers for connected devices
  • helpdesk system
  • OS service packs.

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.


Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.