Course Title: Facilitate workplace debriefing and support processes

Part B: Course Detail

Teaching Period: Term1 2023

Course Code: HWSS6102C

Course Title: Facilitate workplace debriefing and support processes

School: 535T Social Care and Health

Campus: City Campus

Program: C5345 - Diploma of Community Services (Case Management)

Course Contact: Melinda Brown

Course Contact Phone: 9925 4580

Course Contact Email: Melinda.Brown@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 120

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This course describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing.

This course applies to leadership or management roles where the individual provides peer to peer support to colleagues and refers to specialised support services in line with organisation guidelines as required. 

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	CHCMGT005 Facilitate workplace debriefing and support processes
Element:	1. Monitor welfare of colleagues
Performance Criteria:	1.1 Monitor stress and emotional wellbeing of colleagues, and where issues arise, take appropriate action in accordance with organisation standards and procedures 1.2 Use practices that acknowledge and accept differences and accurately identify diverse needs of colleagues 1.3 Identify required professional and personal performance standards and use to monitor stress and emotional wellbeing 1.4 Regularly use self assessment and reflectivebehaviour strategies to monitor performance 1.5 Regularly seek formal and informal performance feedback and act upon it as appropriate 1.6 Plan appropriately to identify current and potential areas of need within organisation and develop proposals to support these areas
Element:	2. Conduct structured debriefings following an incident
Performance Criteria:	2.1 Plan, prepare and conduct debriefing in line with organisation standards and procedures 2.2 Schedule debriefing as soon as possible following the incident 2.3 Conduct debriefing in a safe environment and in a manner that facilitates open discussion 2.4 Use appropriate debriefingtechniques to encourage further exploration of emotions and experiences to assist in reflection on issues 2.5 Use appropriate questioning to encourage colleagues to explore and acknowledge their concerns 2.6 Identify indicators ofrisk to self or others and respond according to the degree and nature of the risk 2.7 Document and report outcomes of debriefings in accordance with organisation standards and procedures 2.8 Identify and promptly respond to colleagues needing additional support and refer in accordance with organisation guidelines

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

This course has scheduled face-to-face classes where information is shared through explicit teaching, discussions and various teaching and learning activities. Plus, class time will also be provided for the application of learning.

 

Teaching Schedule

Course Schedule: Facilitate workplace debriefing and support processes                               Semester 1: 2023
Week	Topic
Week 1	Colleague welfare Understanding the need to monitor colleague stress and well-being The nature of work in the sector, stressors and their impacts Indicators of significant issues being experienced by the worker and ways to respond impact of  excessive stress, burn out, grief and loss and violent or threatening behaviour
Week 2	Monitoring colleague welfare Identifying and using performance standards to monitor stress and emotional wellbeing Using self-assessment and reflective behaviour strategies to monitor performance and well-being Stress management Internal and external support options and employee assistance programs Specific limitations of work role, responsibility and professional abilities Professional boundaries
Week 3	Assessment 1: Case Study Analysis
Week 4	Conduct structured De-briefings following an incident Organisation policies, procedures and resources relating to debriefing and crisis procedures Dispute resolution policies and procedures Legal and ethical considerations Debriefing techniques
Week 5	Conduct structured De-briefings following an incident Identify and respond to indicators of risk Document and report outcomes of De-briefings Internal and external referral sources (EAP service providers)
Week 6	Assessment 2: Role Play
Week 7	Assessment 3: Follow-up Support (Post Role Play)
Week 8	Review of learnings/Course Evaluation  Assessment 4: Short Answer Questions

Learning Resources

Prescribed Texts

References

Other Resources

Overview of Assessment

Assessment task 1: Case Study Analysis 

Assessment task 2: Role-Play

Assessment task 3: Role-play 

Assessment task 4: Quiz/Short answer questions 

You will be given two (2) attempts for each assessment to demonstrate the required knowledge and skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.

Assessment Tasks

Assessment Task 1: Case Study Analysis

The objective of this task is to help you consolidate what you have learned during the unit, and to also demonstrate your knowledge and skills to monitor stress and the emotional well-being of self and work colleagues, and to also provide support options to address any stress related issues.

Assessment Task 2: Role Play

The objective of this assessment is for you to demonstrate your ability to facilitate a structured debriefing and seek feedback following an incident involving stress.

Assessment Task 3: Role Play

The objective of this task is for you to demonstrate your ability to facilitate a follow up support meeting that occurs after a de-briefing to monitor and address staff levels of stress and well-being.

Assessment Task 4: Knowledge Questions

The objective of this task is to demonstrate your knowledge of facilitating a workplace debriefing.

Assessment Matrix

The assessment matrix is located in Canvas at the end of each assessment task.

Other Information

N/A

Course Overview: Access Course Overview