Course Title: Coordinate complex case requirements

Part B: Course Detail

Teaching Period: Term2 2023

Course Code: HWSS6105C

Course Title: Coordinate complex case requirements

School: 535T Social Care and Health

Campus: City Campus

Program: C5345 - Diploma of Community Services (Case Management)

Course Contact: Melinda Brown

Course Contact Phone: 9925 4580

Course Contact Email: melinda.brown@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This course describes the skills and knowledge required to coordinate multiple service requirements for clients with complex needs within a case management framework.

Workers at this level work under supervision within established guidelines but take on a team leadership role in the coordination of services and service providers.

This course applies to work in a range of health and community services contexts.

This course is delivered and assessed in a cluster with:

CHCCSM007 Undertake case management in a child protection framework


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCSM004 Coordinate complex case requirements

Element:

1. Establish coordination function

Performance Criteria:

1.1 Work with the client and other services to determine the service provision requirements

1.2 Negotiate collaborative working arrangements for all services involved

1.3 Develop a plan to identify all available services, their appropriateness, timeframes and expected outcomes

1.4 Work with the services to agree coordination requirements and boundaries

Element:

2. Support the client to access multiple services

Performance Criteria:

2.1 Identify, implement and maintain duty of care responsibilities

2.2 Provide information to the client about the coordination role

2.3 Work with the client to establish communication requirements

2.4 Assess need and arrange interpreter, according to clients needs

2.5 Work with the client and other services to identify barriers to attaining outcomes

2.6 Work with the client to prioritise needs and communicate these with service providers

2.7 Facilitate case conference and meetings to coordinate responsibilities and roles

2.8 Work with other services to minimise client confusion and concerns in a coordinated manner

Element:

3. Monitor client progress

Performance Criteria:

3.1 Facilitate communication between service providers to identify and manage service duplication

3.2 Work with the client and services to monitor progress toward outcomes

3.3 Obtain client feedback about services

3.4 Identify and implement further support required to meet changing needs and progress towards outcomes

Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.


Details of Learning Activities

Course Schedule: Complex Case Management                                                                Semester 2: 2023

 

Week

Topic

Assessment due dates

 

Week 1

Complex cases and case management

  • Defining complex cases
  • Child protection framework and system in Victoria
  • Responsibilities, duty of care and risk
  • Child centered practices

 Overview of all assessment tasks

Week 2

Understanding abuse, harm and risk

  • The cause and effects of abuse, harm and indicators of risk
  • Theories of vulnerability and resilience
  • Childhood development
  • Change process

 

Week 3

(online)

Preparing case plans with children and young people

  • Conducting assessments and encouraging participation in planning
  • Identifying strengths and protective factors
  • Strategies, goals and interventions, taking into account cultural needs, family dynamics and the community
  • Developing contingency plans and responding to crisis

 

Week 4

Guest Speaker TBA

Case Planning Workshop- AST1 analysis

Role play practice- AST1

 

Week 5

Role play- Assessment task 1

MANDATORY ATTENDANCE IN CLASS

 

Assessment task 1 due:

Part A- In class

Part B & C

Week 6

Role play- Assessment task 1

MANDATORY ATTENDANCE IN CLASS

 

 

Week 7

Coordinating support and services

  • Implementing case plans
  • Working with service providers and developing contracts
  • Establishing and implementing monitoring and review processes

Coordinating and participating in case conferences

  • Convening meetings and preparing participants
  • Managing conflict and negotiating change
  • Preparing case histories
  • Overview of AST2

 

Mid Semester Break

Mid Semester Break

 

September

Placement Period

 

Week 8

 

Undertaking case closure

  • Evaluating and reflecting on outcomes
  • Negotiating closure and managing handover
  • Reflecting on and improving performance 
  • Overview of Assessment task 3 

 

Week 9

(online)

Coordinating and participating in case conferences

 

  • Practice time for Assessment task 2
  • Overview-of AST4, AST5

 

 

Assessment task 3 due:

 

Week 10

 

Assessment 2 in class

MANDATORY ATTENDANCE IN CLASS

Assessment task 2 due: 

Part A- In class

Part B & C 

Week 11

(online)

*If required- Assessment 2- Part A in class

Self directed class

Understanding the Sector

  • Investigating Complex Case work within Community Services 

 

Assessment task 4 Due:

 

Week 12

(online)

 Unit Review

  • Assessment assistance 
  • Make up assessments

Assessment task 5 Due:

 

 


Teaching Schedule

This course has a blended delivery.  Classes are delivered face to face with some online delivery. 

During face to face/online workshops various teaching methods are used to deliver content for this topic.

  • practical demonstrations
  • online Discussion Forums, Groupwork and Quizzes
  • analysis/critique of relevant reading material
  • workshops, group discussion
  • group activities/projects
  • peer learning
  • guest lecture/presentation
  • research activities
  • group activities/projects
  • simulated workplace activities


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

This course is assessed in a cluster with CHCCSM007 Undertake case management in a child protection framework.

Assessment Task 1: Case Planning

Assessment Task 2: Case Conference

Assessment Task 3: Case Closure

Assessment Task 4: Short Answer Questions 

Assessment Task 5: Short Answer Questions 

You will be given two (2) attempts for each assessment to demonstrate the required knowledge and skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.

 


Assessment Tasks

Assessment Task 1: Case Planning - The purpose of this assessment task is for you to be able to demonstrate your skills in responding to and managing client assessment and case planning for a family in crisis. 

Assessment Task 2: Case Conference -This assessment requires you to facilitate a case conference for three Clients in a role play, based on a case scenario.

Assessment Task 3: Case Closure - This assessment requires you to develop strategies to manage the evaluation and case closure based on a case scenario.

Assessment Task 4: Short Answer Questions  - This assessment requires you to answer questions which relate to the cluster Coordinate Complex Case Requirements

Assessment Task 5: Short Answer Questions -The purpose of this short answers’ assessment is for you to demonstrate essential knowledge gained in the cluster Coordinate Complex Case Requirements

 


Assessment Matrix

A marking rubric for each assessment task is located on Canvas

Course Overview: Access Course Overview