Course Title: Recognise and respond to crisis situations
Part B: Course Detail
Teaching Period: Term1 2020
Course Code: HWSS6071C
Course Title: Recognise and respond to crisis situations
School: 375T Vocational Design and Social Context
Campus: City Campus
Program: C5360 - Diploma of Financial Counselling
Course Contact: Jo Wallwork
Course Contact Phone: +61 3 9925 3983
Course Contact Email: mary-josephine.wallwork@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 45
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None.
Course Description
In this course, you will develop the knowledge and skills to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services.
This course is clustered with three (3) other courses:
- CHCSOH001 Work with people experiencing or at risk of homelessness
- CHCCSM004 Coordinate complex case requirements
- CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCCS019 Recognise and respond to crisis situations |
Element: |
E1. Identify imminent crisis situations |
Performance Criteria: |
1.1 Recognise and respond to signs indicating that there may be safety issues for people 1.2 Consider indicators from direct and indirect communications that suggest the presence of safety issues 1.3 Ask directly about safety issues whenever there are grounds for concern, and take immediate action based on organisation’s procedures |
Element: |
E2. Address immediate safety concerns |
Performance Criteria: |
2.1 Listen empathetically to details of current crisis situation 2.2 Affirm and strengthen links to safety and living 2.3 Provide structure and strategies for dealing with the immediate crisis through enabling thoughts and behaviours 2.4 Balance collaboration and direction according to the person’s current capacity for decision-making and coping 2.5 Identify and agree actions to reduce immediate danger and risk to others, including mobilisation of emergency assistance as required 2.6 Confirm that actions are legal, ethical, consistent with organisation policy and meet duty of care requirements 2.7 Seek advice or assistance from supervisor as required |
Element: |
E3. Provide referral for crisis intervention support |
Performance Criteria: |
3.1 Empower person to make informed choices about further help 3.2 Explore possible barriers to seeking or accepting help and develop responses 3.3 Develop a plan with the individual that includes agreed first steps to access and use informal supports and professional help 3.4 Refer to appropriate professionals as required 3.5 Complete and maintain accurate documentation |
Element: |
E4. Care for self |
Performance Criteria: |
4.1 Recognise and minimise risks to self associated with crisis support 4.2 Identify and respond to the need for supervision and debriefing |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
In-class activities:
- teacher directed group activities/projects
- peer teaching
- group discussion
- class exercises to review discussions/lectures role play activities
- independent project based work online and other research
- independent study
Teaching Schedule
| Workshop 1 | Introduction to topic and context of financial counselling Types of crisis (potential suicide, threats to harm others, self harm, received threats, abuse, including child abuse, domestic and family violence) Identifying the signs of crisis – (includes indicators from direct/indirect communications suggesting safety issues) Principles and practices of crisis intervention – (critical incident procedures, facilitating emergency interventions, addressing safety concerns) Personal values, beliefs and attitudes that facilitate or impede crisis care - assumptions about who may be at risk & common notions about crisis situations Communication skills – what these will be specifically: empathetic listening, affirming, enabling, etc. Decision-making in the face of critical situations – processes Seeking advice & assistance from supervisor, colleagues – look at organisational policies and procedures |
| Workshop 2 | Financial Counselling context Speaker: financial counsellor to discuss crisis situations Legal & ethical considerations relevant to recognising and responding to crisis situations (duty of care, privacy, confidentiality and disclosure, work role boundaries, responsibilities and limitations, mandatory reporting codes of practice) Working with client/individual to empower – supporting them to make informed decisions re further help Barriers to seeking or accepting help Referral options Completing & maintaining accurate documentation Self-care – principles and practices (including supervision and debriefing) |
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Your knowledge and understanding of course content is assessed through:
- demonstrations of skills and knowledge using case studies
- assignments/questions requiring written responses.
Assessment Tasks
This course is assessed in accordance with competency-based assessment. To demonstrate competency in this course you will need to complete the following assessment tasks to a satisfactory standard. You will receive feedback from the teacher when you have completed the assessment tasks. You should refer to Canvas for details of each assessment task and for detailed assessment criteria. Assessment task 1 Case study scenarios and written questions Assessment task 2 Written questions with video Assessment task 3 Case study scenarios and written questions Assessment task 4 Written questions Assessment task 5 Case study scenarios Assessment task 6 Written questions Assessment task 7 Simulated activity and Reflective writing Assessment task 8 Group Project - in-class assessment Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are: CA: Competency Achieved NYC: Not Yet Competent DNS: Did not Submit for Assessment
Assessment Matrix
The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These matrices are available with the assessment tasks on Canvas.
Other Information
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
Course Overview: Access Course Overview