Course Title: Provide systems advocacy services

Part B: Course Detail

Teaching Period: Term1 2023

Course Code: LAW5735C

Course Title: Provide systems advocacy services

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities.  

To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.  

Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.  

Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus  

  

Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.  

School: 535T Social Care and Health

Campus: City Campus

Program: C5360 - Diploma of Financial Counselling

Course Contact: Jo Wallwork

Course Contact Phone: +61 3 9925 3983

Course Contact Email: mary-josephine.wallwork@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 90

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None.

Course Description

This course describes the skills and knowledge required to advocate and ensure that government, community and organisational systems broadly support and uphold human rights. 


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCADV005 Provide systems advocacy services

Element:

E1.Obtain, analyse and document information

Performance Criteria:


1.1 Research information about particular issues relating to client rights and interests and document accordingly

1.2 Conduct consultations with colleagues, clients, carers and other stakeholders to identify and define issues of concern

1.3 Collate information into appropriate format for communicating with, and distributing to, relevant agencies and stakeholders

Element:

E2. Work with stakeholders to develop strategies to address identified needs

Performance Criteria:


2.1 Develop and maintain close working relationships and networks with relevant stakeholders

2.2 Organise formal meetings, working groups and other activities to develop policy statements, action plans, strategies, projects and programs to address identified needs

2.3 Document appropriate, relevant and agreed plans to address needs identified with stakeholder organisations

Element:

E3. Advocate for and facilitate the implementation of strategies developed to address the rights and interests of clients

Performance Criteria:

3.1 Prepare submissions for resources to implement identified strategies, projects and action plans

3.2 Where appropriate, contribute to relevant government policy development

3.3 Work with consumers and other stakeholders to implement relevant projects and action plans

3.4 Pursue opportunities and provide comments on policy documents, legislation, project plans and other relevant documents relating to client rights and interests

Element:

E4. Contribute to service improvements

Performance Criteria:


4.1 Gather feedback from key stakeholders on access, effectiveness of services, satisfaction, service gaps and areas for improvement

4.2 Consult with stakeholders to identify culturally appropriate systems and services, and compare to current practices

4.3 Respond appropriately to breaches of rights in service delivery in line with organisation and legal complaints processes

4.4 Provide information about identified needs, possible improvements and recommendations for change to organisation and other relevant parties

4.5 Provide progress and other reports and feedback to key people according to organisation requirements

Element:

E5. Advocate to improve coordination between services

Performance Criteria:


5.1 Develop working relationships with other services and community groups to promote and advocate improved linkages and service coordination

5.2 Identify and develop appropriate strategic alliances and partnerships

5.3 Proactively participate in decision making forums, committees, working groups and other strategic opportunities to advocate for improved service provision

5.4 Collaboratively develop strategies that incorporate priorities of each organisation and address any barriers or areas of conflict

5.5 Collaboratively work to develop, implement and evaluate a framework for change

Element:

E6. Evaluate outcomes

Performance Criteria:


6.1 Review advocacy outcome in line with organisation and stakeholder objectives

6.2 Identify lessons learned and areas requiring change

6.3 Identify opportunities for continued improvement and additional strategies

Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. By applying these skills and this knowledge you will be able to undertake a leadership role in influencing social and system changes. You will also be able to advocate for change and continuous improvement at the organisational level to improve client outcomes and service quality and understand clearly how systems advocacy fits into the financial counselling role.


Details of Learning Activities

Classes where information is shared through talks and group discussions, and exercises are conducted to apply learning. Time in class, will also be spent working on applied assessment task


Teaching Schedule

Course Schedule CHCADV005 2022

 

CHCADV005 Provide systems advocacy services

Session 1

26 May

Face to face on campus

9.30 – 4.30 pm

Introduction to unit and assessments

Identifying Advocacy Issues

  • Research information about particular issues relating to client rights and interests and document accordingly
  • Conduct consultations with colleagues, clients, carers and other stakeholders to identify and define issues of concern
  • Collate information into appropriate format for communicating with, and distributing to, relevant agencies and stakeholders
  • Develop and maintain close working relationships and networks with relevant stakeholders
  • Organise formal meetings, working groups and other activities to develop policy statements, action plans, strategies, projects and programs to address identified needs
  • Document appropriate, relevant and agreed plans to address needs identified with stakeholder organisations

Developing and implementing strategies

Prepare submissions for resources to implement identified strategies, projects and action plans

  • Where appropriate, contribute to relevant government policy development
  • Work with consumers and other stakeholders to implement relevant projects and action plans

Pursue opportunities and provide comments on policy documents, legislation, project plans and other relevant documents relating to client rights and interests

 

Session 2

2 June

Online

9.30 – 4.30 pm

Assessment Task 2 – Project Phase 1

Industry speakers (peak bodies, financial counsellors)

Contributing to service improvement

  • Gather feedback from key stakeholders on access, effectiveness of services, satisfaction, service gaps and areas for improvement
  • Consult with stakeholders to identify culturally appropriate systems and services, and compare to current practices
  • Respond appropriately to breaches of rights in service delivery in line with organisation and legal complaints processes
  • Provide information about identified needs, possible improvements and recommendations for change to organisation and other relevant parties
  • Provide progress and other reports and feedback to key people according to organisation requirements

Assessment work in class

Session 3

9 June

Online

9.30 – 4.30 pm

Improve service Co-ordination/Evaluating Outcomes - On Campus

  • Develop working relationships with other services and community groups to promote and advocate improved linkages and service coordination
  • 5Identify and develop appropriate strategic alliances and partnerships
  • Proactively participate in decision making forums, committees, working groups and other strategic opportunities to advocate for improved service provision
  • Collaboratively develop strategies that incorporate priorities of each organisation and address any barriers or areas of conflict
  • Collaboratively work to develop, implement and evaluate a framework for change
  • Review advocacy outcome in line with organisation and stakeholder objectives
  • Identify lessons learned and areas requiring change

Identify opportunities for continued improvement and additional strategies

Assessment work in class

Session 4

16 June

Face to face on campus

9.30 – 4.30 pm

 

Review and reflect

Assessment work in class:

Assessment Task 1 Knowledge

Assessment Task 2 – Project Phase 1

Assessment Task 3 – Project Phase 2

Assessment Task 4 – Project Phase 3

Student support

Your first point of contact for any support needs with your assessments should be your teacher and assessor. If you require further support, you should consider contacting the following support services at RMIT. 

Assessment adjustments

Students requiring support or adjustments for their formal assessments task or exams should contact Equitable Learning Services (ELS), for more information on the types of adjustments provided, have a look at the adjustments to assessment website.


Learning Resources

Prescribed Texts


References


Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice,


Overview of Assessment

 Your knowledge and understanding of course content is assessed through:

  • Knowledge questions
  • Research project, including simulated activities


Assessment Tasks


Assignment Assessment Task 1 Knowledge Questions Systems Advocacy CHCADV005 		 
Assignment Assessment Task 2 Advocacy Project-Phase 1 CHCADV005  
Assignment Assessment Task 3 Advocacy Project-Phase 2 CHCADV005  
Assignment Assessment Task 4 Advocacy Project-Phase 3 CHCADV005  

You will be given two (2) attempts for each assessment to demonstrate the required knowledge and skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.

 

 


Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. 

 The assessment matrix is located in Canvas, at the end of each assessment task. 

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students 

Course Overview: Access Course Overview