Course Title: Apply communication skills in nursing practice

Part B: Course Detail

Teaching Period: Term2 2021

Course Code: NURS5374C

Course Title: Apply communication skills in nursing practice

School: 174T School of VE Engineering, Health & Science

Campus: Bundoora Campus

Program: C5365 - Diploma of Nursing

Course Contact: Rosemarie Russell

Course Contact Phone: +61 3 9925 7478

Course Contact Email: rosemarie.russell@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Twinkle Mashruwala

twinkle.mashruwala@rmit.edu.au

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisites for this unit of competency.

Course Description

This course describes the skills and knowledge required to apply effective communication skills with a person, family or carer and with other healthcare professionals in a variety of health care settings.

 

Communication skills in nursing practice require using information technology as well as interpersonal skills applied therapeutically in nursing care and small group discussions.

 

This course applies to enrolled nursing work carried out in consultation and collaboration with registered nurses, and under supervisory arrangements aligned to the Nursing and Midwifery Board of Australia regulatory authority legislative requirements.

 

 

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	HLTENN002 Apply communication skills in nursing practice
Element:	1. Use effective communication skills in complex situations.
Performance Criteria:	1.1 Apply principles of effective communication to facilitate, not inhibit, communication with the person. 1.2 Maximise opportunities to involve the person and family or carer in their care and treatment. 1.3 Clarify roles and responsibilities of the interdisciplinary health care team involved in communicating in complex situations, including clarifying own role as an enrolled nurse. 1.4 Demonstrate politeness, respect and empathy in all interactions with the person, family or carer. 1.5 Use health terminology correctly in written and verbal communication with the person, family or carer and with colleagues.
Element:	2. Identify and address actual and potential constraints to communication.
Performance Criteria:	2.1 Identify early signs of potentially complex communication situations with a person, including with people who have hearing or vision impairments and require assistance. 2.2 Implement strategies to address complex communication situations in accordance with relevant policies and procedures, and within scope of role. 2.3 Demonstrate advocacy for a person in the health or community care setting.
Element:	3. Use information technology to support communication in nursing practice.
Performance Criteria:	3.1 Use computers and related information technology to access, develop and adhere to reporting requirements according to organisation policy and procedures. 3.2 Comply with organisation policy and procedures for electronic communication with the person, family or carer. 3.3 Use information technology including the internet to access data appropriate to own role and organisation policy and procedures. 3.4 Apply ethical principles and follow regulatory responsibilities when using social media and interacting online in nursing role. 3.5 Maintain accurate documentation and adhere to reporting requirements to support safe practice according to organisation policy and procedures.
Element:	4. Lead small group discussions.
Performance Criteria:	4.1 Monitor and respond appropriately to changing group dynamics. 4.2 Clarify the purpose of group meetings and manage discussion to achieve identified objectives. 4.3 Implement meeting procedures appropriate to the meeting’s purpose. 4.4 Clarify participants’ roles and use communication strategies to support their effective contribution to discussion.
Element:	5. Give and receive feedback for performance improvement.
Performance Criteria:	5.1 Identify effective communication strategies for giving and receiving feedback on own performance. 5.2 Apply strategies that deliver constructive outcomes in giving and receiving feedback. 5.3 Use appropriate language and a respectful manner in giving and receiving feedback.
Element:	6. Evaluate effectiveness of communication in complex situations.
Performance Criteria:	6.1 Participate in debriefing sessions following communication for complex situations. 6.2 Document, consider and report outcomes of communication strategies used to address complex situations.

Learning Outcomes

Details of Learning Activities

All learning activities you will undertake within the course are designed to provide you with the skills, knowledge and attitudes required to perform to the standard expected in the health industry. This subject runs over 7 weeks delivering 7 lessons including lectures and practical workshops.

Teaching Schedule

Lesson	Topic	Assessment / Learning activities
Lesson 1	Introduction to communication Communication in Healthcare Interpersonal Skills	Discussion Forum - introduce yourself
Lesson 2	Verbal Communication Interview techniques Open and closed ended questions Conflict Resolution Negotiation tactics Barriers to communication	Learning Activity 1: Open or closed activity Learning Activity 2: Overcoming cognitive impairment barriers
Lesson 3	Empathy vs sympathy Own Emotions and triggers Reflective Practice and debriefing The Gibb’s reflective cycle  Teamwork Feedback Advocacy Therapeutic environment Open Disclosure Incident Reports	Learning Activity 3: Know how others see you Learning Activity 4: Group Dynamics Learning Activity 5: Interpreters   Assessment Task 1 - Knowledge Assessment Questions to be answered on Canvas under "Assignments"
Lesson 4	REVISION/ACTIVITY	Lead a small group discussion - Apply knowledge of principles, processes and practices of Open Disclosure in line with the Australian Open Disclosure Framework
Lesson 5	Documentation	Learning Activity 6: Nursing documentation practice quiz
Lesson 6	Clinical Handover and ISOBAR	Learning Activity 7: Open Disclosure Learning Activity 8: Privacy
Lesson 7	Medical Terminology	Learning Activity 9: Nursing terms practice quiz
Skills Assessment		Assessment Task 2 - Practical Assessment Task Part 1: Give clinical handover Part 2: Receive clinical handover Part 3: Self-reflection
Clinical Placement		Assessment Task 3 - Clinical Placement

Learning Resources

Prescribed Texts

References

Other Resources

Overview of Assessment

Assessment will incorporate a variety of methods including written, oral, practical tasks and activities.

 

You will be asked to personally demonstrate to your teacher/assessor the practical skills gained during this course to the relevant industry standards. Assessment activities will occur throughout this course and feedback will be provided at regular intervals.

 

 

Assessment Tasks

Assessment Task 1 - Knowledge Assessment 

This is a short question-answer assessment task that allows you to demonstrate the knowledge required to apply effective communication skills with a person, family or carer and with other healthcare professionals in a variety of health care settings.

Assessment Task 2 - Practical Assessment 

Students will be required to participate in giving and receiving a clinical handover. They will be assessed on this by submitting their marked-up handover sheet and by submitting their notes from receiving handover from their fellow student. They will be assessed on giving peer feedback for the handover they received from their fellow student. Each student will then complete a self-reflection (online) in order to successfully complete this assessment and be deemed “satisfactory”.

Assessment Task 3 - Clinical Placement

Satisfactory completion of Clinical Placement (100% attendance i.e. all hours rostered for every day of allocated placement) forms part of the assessment for HLTENN002 Apply Communication Skills in Nursing Practice. If you do not attend 100% of your allocated placement and complete the clinical placement logbook, you will not achieve a Satisfactory result for this course.

Assessment Matrix

Other Information

Please refer to the RMIT Student Page for extensive information about study support, assessments, extensions, appeals and a range of other matters: http://www1.rmit.edu.au/students

You must be competent in all elements to successfully complete the course. This will require successful completion of all the assessments including clinical placement. 

Course Overview: Access Course Overview